Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every help given to get the best use from this air fryer”

Helpful Report

Posted 2 years ago

Hello Richard Thanks for your 5 star comments about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Given a 20% discount as new customer, this didn't come off at checkout, contacted Tower 10 times with no response. Opened a dispute on PayPal to try and get my 16.00 discount back. Not response! Airfreight is very cheaply made and draws won't go in and out easily. I DONT RECOMMEND BUYING A TOWER AIR FRYER, STICK TO A MORE REPUTABLE COMPANY WHO HAVE SOME CUSTOMER SERVICE SKILLS AND MORRALS.”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your valuable comments which are greatly appreciated by Tower. I was sorry to read your comments. When a customer messages us we do confirm safe receipt of the enquiry and we also make a polite request not to send a duplicate or chaser message as this hinders our effectiveness in responding in the shortest possible time. I was concerned to read the difficulties you encountered with the discount code provided. As a reputable organisation I have arranged for one of my colleagues to honour this discount and confirm the action we have taken. It only leaves me to apologise for any inconvenience you may have encountered. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Less than a year old. Doesn't shut correctly so heat escapes. One of the internal screws has fallen out aswell. Lost my receipt so Tower won't help regardless of the serial number.”

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Posted 2 years ago

“Love it the colour and it matches my toaster and kettle”

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Posted 2 years ago

Hello Linda It was wonderful to read your kind words about your Tower product and how it complimented your Toaster and Kettle. We hope you visit our website again very soon to see our exciting range of products, Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent condition Clean easy to use .Bright Clear instructions on knobs .”

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Posted 2 years ago

Hi Cathy Thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good quality product”

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Posted 2 years ago

Hello Margaret Thanks for your 5 star comments about your Tower product. Here at Tower we pride ourselves on providing exceptional quality products at unbeatable value supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very good Air fryer. Easy to use. I love it so much.”

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Posted 2 years ago

Hello Rafiat It was wonderful to read your kind words about your Air Fryer. Here at Tower we are very proud of our Air Fryers !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have used once and have found it very easy to use. Made lovely leek and potatoe soup which turned out delicious. Very pleased so far with this product. It is great that you can see the ingredients cooking.”

Helpful Report

Posted 2 years ago

Hello Frances, Many thanks for your lovely words about your Tower product. At Tower we love reading our customers comments about how they use their products. If you do have any enquiries please feel free to get in touch with us. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent kettle, boils just what you need. Brilliant quality”

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Posted 2 years ago

Hello Trevor, Thanks for your 5 star review and indeed your valuable order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely brilliant, lovely design, price,item ,delivery. From ordering the airfryer to it being delivered ,everything was perfect, would highly recommend Tower 100%.”

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Posted 2 years ago

Hello Wow what wonderful comments to read !!!! I was delighted we provided a smooth order and delivery experience for your Tower product We love hearing our customers comments as this drives us to continually improve the service and products we provide. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Delivery came 1 day to late when I paid fir next day postage- had no reply from tower asking for refund of postsge . Microwave is not that good - the timer knob is a waste of time and doesn’t give a true timing. Anything under 2 minutes is about 1min 20 . It’s now in the loft and Ive bought a morph Richards .”

Helpful Report

Posted 2 years ago

“Great experience purchasing from Tower, kept up to date with dispatch and delivery. Easy to register after receiving my air fryer, would definitely buy from again.”

Tower 5 star review on 18th January 2024

Helpful Report

Posted 2 years ago

Hi Roxanne Thanks for taking the time to leave your comments (and photograph) of your Tower Air Fryer. We love hearing from our customers and I was delighted your order and delivery experience was a smooth one. We hope you visit our website again very soon. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent results for everything I've had to cook. Chips, fish, pies & crumbles up to yet”

Helpful Report

Posted 2 years ago

Hi Simon Many thanks for your 5 star comments about your Tower product. I was delighted to read about the excellent results you have seen. Rest assured our Customer Services Team would love to hear from you if you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Had to contact customer services to order replacement timer dial for AirFryer. My experience dealing with their advisors was 100% positive. Polite, helpful and efficient. Wait times when contacting by phone minimal, replies to emails prompt. A great company to deal with and airfryer a very good product.”

Helpful Report

Posted 2 years ago

Hello Jennifer It was wonderful to read your kind words about how our Customer Services Team helped with your recent enquiry. Here at Tower we believe we are different to other organisations when it comes to looking after our customer enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I have not received it they said next morning delivery it did not come! I tried to rearrange but could not get through!they tried 3 times but I was qt 2ork I have requested my money back last week! But herd nothing! Tried to get again in contact but can't get through”

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Posted 2 years ago

“Very basic & perfect for a 93 year old to use, warms tinned soup up well,thank you. We paid Tower for next day delivery which unhappily we did not receive. Its wrong to charge for a service that you can not fulfil.”

Helpful Report

Posted 2 years ago

Hi We were sorry to read about the rare delays with the delivery of your parcel. Our courier partners work extremely hard especially at this time of year to ensure our customers parcels are delivered safely. Rest assured one of our Team will be in contact with you very soon to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It's really good ...”

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Posted 2 years ago

Hi Hanif Many thanks for your valuable comments about your Tower product Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Not happy with the timer dial. Inaccurate and I wish they had chosen digital.”

Helpful Report

Posted 2 years ago

Hi Paul, Thanks for taking the time to leave your valuable comments. I was sorry to learn your Tower product didnt meet your expectations. I have arranged for one of our Team to contact you very soon to understand your enquiry and to see how we can help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I was dubious about getting an air fryer but have been pleasantly surprised how much I like it. Easy to use and looks nice”

Helpful Report

Posted 2 years ago

Hi Gloria Many thanks for your 5 star review about your Tower Air Fryer. Here at Tower we know there are occasions when new items may take a little bit of time to get accustomed to. Rest assured our Customer Services Team are always available should your have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This is easy to use and heats very quickly. Value for money was brilliant . Door sticks first time.”

Helpful Report

Posted 2 years ago

Hi Kathy Many thanks for your 5 star comments about your Tower product. We were delighted to read your brilliant comments. Take care Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews