Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Literally love this machine. Switched from another well known brand and do not regret it. Love all the space and the shelves and baskets are easy to swap out and clean.”

Helpful Report

Posted 2 years ago

Hello Triona Thanks for your wonderful comments. Everyone here at Tower HQ was delighted you choose Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great price for a good microwave, reasonable delivery. But........ If I had known it was going to be delivered by EVRI I would not of purchased. EVRI IS CHEAP BUT NOT GOOD. PLEASE USE A DIFFERENT DELIVERY COMPANY THEY LET YOU DOWN.”

Helpful Report

Posted 2 years ago

Hi Sharon Thanks for your valuable comments. Our courier partners work very hard to successfully deliver millions of parcels every year. Rest assured your comments have been forwarded to our courier partners. Regards Keith - Group Customer Services

Posted 2 years ago

“Love the tower air fryer so easy to use and good size baskets”

Helpful Report

Posted 2 years ago

Hello Nickynoo Many thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“Very much recommended”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words and recommendation for your Tower product. Everyone here at Tower HQ greatly appreciates your comments. Keith - Group Customer Services Manager

Posted 2 years ago

“We payed for next day delivery, your currier, totally messed it up, and after 12 days of trying to sort it out , we asked for our money back, so not a first great experience”

Helpful Report

Posted 2 years ago

“Good so far”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. I'm pleased everything is working well at present. Keith - Group Customer Services Manager

Posted 2 years ago

“I registered my appliance for the 2 year warranty . However 13 months into the warranty period the air fryer stopped working however after 5 emails and 3 weeks waiting Tower customer serviced advised although the warranty was registered if I no longer had the original receipt they wouldn’t do a thing ! Very disappointing for such a large organisation and I thought I was buying a reputable brand but will never purchase Tower again”

Helpful Report

Posted 2 years ago

“It arrived broken, I've tried contact customer services with no reply. I don't recommend buying off Tower directly. Your package will arrive poorly wrapped with no protection. And your emails enquiring about returning & refunds ignored.”

Helpful Report

Posted 2 years ago

Hi Nicola, Many thanks for your valuable comments. Here at Tower we value the time taken by our customers to leave their comments. I was sorry to read that we took slightly longer to reply to your message during what is a very busy time for us however I can assure you we never ignore any customer communications. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought it as a gift, as far as I know the recipient is very pleased with it”

Helpful Report

Posted 2 years ago

Hi Colin Thanks for taking the time to leave your 5 star comments. We were delighted your friend loved their Tower product. Keith - Group Customer Services Manager

Posted 2 years ago

“Well I was really looking forward to this but unfortunately it was far to big there I had to return it well that was not easy at all eventually I managed to find the customer service number and after a couple of goes finally got them to arrange a pick up now I'm wondering how long I will have to wait for my refund Tower appliances are good but unfortunately it is difficult to get spares”

Helpful Report

Posted 2 years ago

Hi Anne, Many thanks for your comments. Here at Tower we readily welcome our customers feedback and comments. I was sorry to learn about the delay with your refund - rest assured one of our Leadership team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent quality.Delightef 5*”

Helpful Report

Posted 2 years ago

Hi Jayne Many thanks for your 5 star comments about your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Although early days currently these are the best pans that I have bought . They are non stick and easy to clean . Reading the instructions first and using the pans as per instructions ie right saucepan on the right hob makes sense and extends the life”

Helpful Report

Posted 2 years ago

Hi Kevin, It was great to read your kind words about how you're using your set of pans from Tower. As always our Customer Services Team we love to hear from you should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Lovely machine. Works well andooks really smart in my kitchen”

Helpful Report

Posted 2 years ago

Hi Sandra, Many thanks for your kind words. We were delighted to read how your new Tower product has made a great addition to your kitchen Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely brilliant brought as we only have trays in our airfryer so this is really good. Easy to use Don't have to take chips out to shake them. Would definitely recommend it.”

Helpful Report

Posted 2 years ago

Hi Judy Many thanks for your 5 star review for your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Loving it, Made cutting chopping fun.”

Helpful Report

Posted 2 years ago

Hello Many thanks for your 5 star comments about your Tower product. Your valuable order is greatly appreciated by everyone at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“So far so good. Only used the air fryer a handful of times and, although sceptical at first, I think I'm a convert. Faster cooking, and far more energy efficient than the oven. Having two deep drawers that can operate at different temperatures is very useful, as are the controls with pre-set cooking options. Love it!”

Helpful Report

Posted 2 years ago

Hello Henry It was wonderful to read your review. Here at Tower we understand that new appliances may take some time to get used to - that's why our Customer Services Team are always available should you need any assistance. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely brilliant love it 😀”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your kind words. Here at Tower we love hearing from our customers and we were delighted you love your Tower product. Keith - Group Customer Services Manager

Posted 2 years ago

“Really pleased with it not only cooks lovely but nice looking too”

Helpful Report

Posted 2 years ago

Hi Janice, Many thanks for your 5 star review and indeed your valuable order from Tower. Rest assured our Customer Services Team are always available should you have any enquires moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

“I really love the quality of the kettle.. It looks really nice”

Helpful Report

Posted 2 years ago

Hello Many thanks for your 5 star comments about your kettle. Everyone here at Tower HQ really appreciates your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“I am really pleased with my air fryer fryer and how fast it was delivered l will definitely be buying from tower again.”

Helpful Report

Posted 2 years ago

Hi Thanks for your wonderful comments about the delivery experience of your Tower Air Fryer. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,759 reviews