toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,190 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Order was placed on 5th December 2017 sill have not received my order”

Helpful Report

Posted 7 years ago

“My gift did not turn up so I contacted the company and the person I spoke to just say that it was not made in his office and would need to contact someone else. After no reply, I contacted them again and they said they would remake the product and re sent it out. This has happened several times now.”

Helpful Report

Posted 7 years ago

“Do not use this company, i ordered an hoody size medium and recieved a size large which is way too big and is useless. I contacted them via email and they was useless and didn't want to know at all then offered 40% discount off next order but i don't want to order again if they couldn't get my first order right. Very over priced for what they are as Well! Disgusting how they just take your money then don't want to know when you contact them and they just fob you off! I am absolutely livid as these are far from cheap! I see the majority of people have also had problems too. I will be seeking legal advice about this. You Just get scammed then fobbed off! Avoid!!!!”

Helpful Report

Posted 7 years ago

“Ordered a beach towel for a Christmas present on 11th December to only receive it the 20th JANUARY very bad service will not use in future very poor communication too”

Helpful Report

Posted 7 years ago

“Ordered a personalised phone case on the 30th December 2017 still no sign of my order, when placing the order it said the phone case would be delivered by 8th Jan. When emailed they just respond saying the order will be with you shortly. if you are ordering something for a present make sure its in advance as my little girls birthday has been and gone and shes still awaiting this.”

Helpful Report

Posted 7 years ago

“i ordered 2 bags on the 27nov ment to arrive in time for Christmas.. well only one arrives in time and the company seem to be sending over lie after lie as to where the other bag is. it's is now Jan an no bag No refund an No explanation. I hope i can use for this misleading lie was company.”

Helpful Report

Posted 7 years ago

“I ordered a Christmas present in November which has still not yet been received. I ordered it from Clareabella, a cushion for my niece, money has been taken from my account but I'm yet to receive anything. I have tried ringing customer services but can't get through, I have written emails but haven't had any response. Do not use this company!”

Helpful Report

Posted 7 years ago

“Absolutely shocking service. Fill you full of lies about your order. Ordered a personalised towel for my 10 year old sister on 11/12/17. Delivery said 16th the 16th comes and goes so I check and delivery says 23rd. 23rd comes and goes, still no parcel. No one answers the phones. Customer services fill you full of lies 'oh it's been dispatched' 'accept two free items as a apology' to which no one got back in touch with me. I have a very upset 10 years old. Appalling services. Claireabella should be ashamed of themselves. There seems to be hundreds of people missing xmas gifts. And the majority of them was for children. Set of con artists. Take your money and you receive no items.”

Helpful Report

Posted 7 years ago

“I ordered 2 iPad covers for my daughters iPads. Both covers arrived the wrong size and iPads do not fit. I have tried numerous times to call with no answer and held on line for around 30 minutes each time (premium number which the toxic fox charge 5 pence for the privilege). I have also emailed twice and no reply to either email. Please avoid this company as they have no customer care.”

Helpful Report

Posted 7 years ago

“Well after all hassle, just had email saying I would get very heavy discount on my next order are they having a laugh I would never use again, even if I do RECEIVE LAST OF MY ORDER”

Helpful Report

Posted 7 years ago

“After what has been weeks waiting for my order have been told today it’s now with specialist team being checked and will be posted first class by Royal Mail when ready. We will see, have asked if any compensation will be given, have also contacted citizens advice and trading standards as this company is a joke”

Helpful Report

Posted 7 years ago

“I ordered three items on 5th December, one item arrived the 19th december, was told by you other two items would be delivered by first class mail in time for Christmas it’s now 3rd January and nothing. Phoning customer services does nothing as no human answers phone it’s automotive voice. Think this company is a joke, my granddaughter is heartbroken not getting present from her nana”

Helpful Report

Posted 7 years ago

“Finally received my order of a personalised canvas bag 10 days after the expected delivery date only to find that the incorrect name had been printed on the bag. Have been in contact with the company who offered an immediate refund but sadly I am still waiting.”

Helpful Report

Posted 7 years ago

“I ordered a personalised towel for my daughters best friend on 9th December, it was advertised that i would receive it before the 15th December.....mmmm no delivery! my despatch date then went to 18th-20th December, those dates came and went. My date was then moved to 23rd December. I tried ringing the customer service desk and no reply so i sent an email which i got a reply saying it had been despatched on the 20th December!!! It's now the 2nd January and i still have no parcel. They tell lies they haven't despatched a parcel at all. Just wondering when i will actually get this parcel. NEVER NEVER NEVER ORDER FROM THESE. Oh and they have taken the money out.”

Helpful Report

Posted 7 years ago

“I've had a very similar experience to everyone else - ordered on the 10th Dec for guaranteed xmas delivery, received no update, no parcel - feel awful about letting my 8 yr old niece down at Christmas. Have not managed to get through to their customer service dept (which they charge 5p per minute for the privilege of complaining about their diabolical service) and have not received a response to my emails. Gutted and very angry about this. I encourage everyone to use the consumer helpline on the Citizen's Advice Bureau, there is a simple on-line form to fill in, and they will follow up all complaints with Trading Standards - Toxic Fox have def over committed and they shouldn't get away with it.”

Helpful Report

Posted 7 years ago

“I ordered 2 personalised stockings for my daughter's for Christmas. 1 arrived and was completely wrong (it even had the wrong name!!) and the other was such poor quality I cannot believe they are selling them for £15.99!! Gave feedback via email, which took 2 weeks of going back and forth, to eventually be told they would refund the 1 which was wrong. By which time Xmas had passed and I didn't get to use either stocking, as I couldn't use for my 1 daughter when my other daughter didn't have one. Would not ever use again.”

Helpful Report

Posted 7 years ago

“If I could -10 the worst company ever . they sell their products very well but the service is just horrible. I placed my order on the 10th December, I paid for international delivery and still waiting. Christmas pass and my daughter is still with no present. Of course after 3 emails and several phone calls NO ANSWER. DONT BUY”

Helpful Report

Posted 7 years ago

“Minus 5 if I could. Delivery date changed twice. Assured delivery for Christmas which still haven’t received. Absolutely no email correspondence whatsoever but extremely prompt taking payment which left account day after order placed. Have bought before with no hassles so very disappointed with this treatment”

Helpful Report

Posted 7 years ago

“Ordered 2 items on the 15th Nov. Still not arrived and i am now being completely ignored because i asked for a refund.”

Helpful Report

Posted 7 years ago

“Ordered on the 11th , told would arrive by the 19th and I'm still waiting now and its the 23rd, customer service is a c Joke they don't reply to emails or facebook messenger and nobody picks up the phone when you call, time to get in touch with PayPal for a refund.”

Helpful Report

Posted 7 years ago

toxicfox.co.uk is rated 3.7 based on 1,190 reviews