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Trade Taps Reviews

4.6 Rating 1,901 Reviews

91 %

of reviewers recommend Trade Taps

Company Reviews

4.6

Based on 1,901 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone

Read Trade Taps Reviews

Visit Website

Phone:

01235 608 845

Email:

customer.services@tradetaps.com

Location:

11L-11M Milton Park
Abingdon
OX14 4RS

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Trade Taps 1 star review on 23rd February 2023

Trade Taps 1 star review on 23rd February 2023

Trade Taps 5 star review on 26th April 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did eventually got my order. The 1st delivery date was missed, and then it was delivered to the wrong address. But on the 3rd attempt I got my order. Credit though to the customer services agent on Facebook who sorted my order. I didn’t receive a response to the phone or my email.”

Posted 5 years ago

“Bought on line as website quoted 3 items in stock but when confirmation of order arrived by email it was to say the item was out of stock .This was confirmed over the telephone with an unconfirmed 3to 5 day delivery expected.Being without a kitchen tap for an unpredictable length of time was unacceptable and hence the order was cancelled. Had the stock information been accurately displayed at the time of purchase then the order would never have been placed in the first place .”

Posted 5 years ago

“Due delivery 19 October 22 October still not got it and they don't know where it is”

Posted 5 years ago

“I preferred on Thursday, and it said to order by a certain time for a Friday delivery. I ordered in time, and then I receive and email Friday just saying it’s being delivered monday. And the early delivery was the reason I used your site.”

Posted 5 years ago

“Delivery times for this particular product were confusing. Apparently this product came direct from the manufacturer and so there was not on next day delivery as one page suggested. Trade taps admitted this was confusing . When eventually received, box was damaged leading to tap being scratched slightly, but not where it could be seen so it is being kept. Nice looking tap otherwise.”

Posted 5 years ago

“Chose a Friday as the specific delivery day for the basin (could have chosen any day that week) but didn't come till the Monday after. Wasn't called back within an hour as promised when I phoned for a delivery time on the Friday. Wasn't told about the delay until I phoned again later and was given the excuse that stock hadn't come in until Thursday. Had to delay tiler, plumber and moving house as a result. Had an apology when I phoned but sadly no offer of a a delivery refund. Delivery driver was great on the Monday, phoned ahead before delivering. Basin is good.”

Posted 5 years ago

“Poorly packaged. My items arrived with some damage. This does not meet my expectation.”

Posted 5 years ago

“I ordered from you as you stated you had 32 items in stock and with delivery within 48 hours. Delivery was delayed due to a false address change being sent to your supplier by yourselves and their van breaking down. I have asked for my delivery charge of £8.40 to be refunded, but this has been ignored.”

Posted 6 years ago

“Abysmal service. Ordered a toilet seat on the 27 December 2017 with a stated delivery dayr of the 29December 2017, and received an order confirmation. This didn't arrive on the 29 December so I phoned the office and it went to answer phone, this has yet to be responded to!! And my email my email was answered on the 2 January 2018. I looked at the web site again on the 29 December 2017 where it stated that delivery for any item ordered that day would be 2 January 2018!!! The email I finally received said they were closed over the Christmas and New Year period, yet there was no indication of this on the web site. If I'd known this I'd have gone elsewhere, that was cheaper but couldn't get the item to me as quickly as was stated on this web site. I won't be shopping here again.”

Posted 6 years ago

“I am still waiting for delivery of the toilet I ordered last week which was scheduled to arrive on 26th October. I chased up yesterday and was sent a follow-up email saying it would arrive on 31st. It didn't. I called this morning, and they couldn't explain what had happened, but said the toilet would be arriving not today but tomorrow. So, several phone calls and a week after ordering, I don't have a toilet that should have arrived 6 days ago. Really frustrating as it's holding up my renovation.”

Posted 6 years ago

“When my package arrived there was a part missing I had booked a plumber to fit the shower set on the coming Monday and I have had to cancel him until a later date.”

Posted 6 years ago

Read Trade Taps Reviews

Good afternoon Upon looking at your order I can see that this has been rectified and the item you have received is being collected & replaced on 09/08/2017. Kind Regards Customer Services

Posted 6 years ago

“Delivered the wrong item because the item I ordered wasn't in stock (sent a 600mm basin for a 400mm cubicle). No sense.”

Posted 6 years ago

Read Trade Taps Reviews

Hello Thank you for your message, i was originally dealing with this and i believe the 600mm sink was sent by mistake, when we come to rectify this, the 400mm sinks were out of stock, an order was placed for the new sinks but i believe there appears to have been a delay which i am extremely sorry for, however, the date we are give are only estimated. Apologies for the inconvenience caused. Best Wishes Trade Taps

Posted 6 years ago

“we have still not received the taps”

Posted 6 years ago

Read Trade Taps Reviews

Hello Paul Thank you for your feedback, upon looking at your order, i can see that these were delivered this morning. Kind Regards Customer Services

Posted 6 years ago

“Most of my order out of stock. Everything came at different times on different carriers. Then tried to charge me for a refund without knowing the law on internet purchases”

Posted 6 years ago

Read Trade Taps Reviews

Hello Iain Thank you for your feed back, im sorry you feel this way, upon looking at your two orders, i can see your order a fair few items, these would have come on different couriers due to being with different suppliers, in regards to your refund, i can see that you were refunded for the item returned. Kind Regards Trade Taps

Posted 6 years ago

“I ordered several items because they were a good price compared to others. Unfortunately one item was damaged and took a while to return and replace and I had to keep chasing it up. I also ordered a sink in error which was returned and I payed for another. I have never received a refund on the original. You will only be contacted about delivery an hour before they arrive at your door which isn't great if you're working.”

Posted 6 years ago

Read Trade Taps Reviews

Hello Victoria Thank you for your message, upon looking at your order, i can see that when we processed the exchange, the item was out of stock so we had to wait for it to come in before we could send this to you. i do apologise for this, but on occasion items can go out of stock. We have contacted you in regards to the refund. Kind Regards Trade Taps

Posted 6 years ago

“Problems using website particularly using Sage Pay. Also a lack of communication with the company.Will not be using this company in the future.”

Posted 6 years ago

Read Trade Taps Reviews

Hello Thank you for your feedback, i'm sorry to hear you had issues using our site & sage pay, unfortunately on occasion this can happen, however we have taken measures to ensure this does not happen again, i do apologise for this. I'm sorry to hear you feel that there was lack of communication between yourself & Trade Taps, again your comments have been taken on board and we will take the correct measures to ensure that this will not happen again. Best Wishes Trade Taps

Posted 6 years ago

“Ordered a gerberit cistern a part was missing. Made numerous contact with trade taps who were very apologetic but never got back to me on the phone. Every time I rang they said they would phone me back which they never. Still waiting for the part that will never come so I will just order it from elsewhere as I can't be bothered”

Posted 7 years ago

“Ordered Mira flight safe shower tray in taupe. Delivery arrived with incorrect shower tray in white. Driver returned item. Having chased your office numerous times I've been told item out of stock. Emailed twice to find out lead time and heard nothing! Very poor service”

Posted 7 years ago

Read Trade Taps Reviews

Hello Lee Thank you for your message, Upon looking at your order, i can see that a colleague of mine is currently dealing with this for you, but unfortunately she does not work on Fridays and we are not open over the weekends. Kind Regards Trade Taps

Posted 7 years ago

“I am very unhappy with customer service of Trade Taps. As soon as the delivery was made, I telephoned to say the Riser Kit was unsuitable, but I had to leave a message. This was on Friday, and so far I haven't heard from them. I also emailed and still haven't had a response. Before I placed my order, I phoned Trade Taps as my plumber definitely wanted a kit with sticky pad fixers. I waited for a call back, and was told this kit came with sticky pads. I then placed an online order. This particular kit only came with ONE sticky pad, and was not what was required. I would not recommend them as a reliable company to deal with.”

Posted 7 years ago

Read Trade Taps Reviews

Hello Pauline Thank you for your email, I'm sorry you feel this way, unfortunately we do not have an answering machine service on our phones, so unfortunately no one would have received a message which i am very sorry about. The item you ordered does indeed come with 6 sticky pads, but unfortunately it appears you did receive an incomplete riser kit, occasionally this can happen and i am very sorry about this, due to this error i can see that we arranged a collection for this and are in the process of issuing your refund. Apologies for any inconvenience cause. Kind Regards Customer Services

Posted 7 years ago

“Extremely poor website. Despite being told we would be sent an email and tracking details of delivery. This never happened. On two occasions the driver rang 30 minutes before arriving at our house. Very poor in communicating I will not use this company again”

Posted 7 years ago

Read Trade Taps Reviews

Hello Martin Thank you for your feedback, we apologise you feel this way, we have taken your comments on board. Kind Regards Trade Taps

Posted 7 years ago

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Trade Taps is rated 4.6 based on 1,901 reviews