Login
Start Free Trial Are you a business?? Click Here

Trade Taps Reviews

4.6 Rating 1,926 Reviews
90 %
of reviewers recommend Trade Taps
Company Reviews Questions Metrics
4.6
Based on 1,926 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone
Read Trade Taps Reviews
Visit Website

Phone:

01235 608 845

Email:

customer.services@tradetaps.com

Location:

11L-11M Milton Park
Abingdon
OX14 4RS

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Martin Davis
Verified Buyer
“Extremely poor website. Despite being told we would be sent an email and tracking details of delivery. This never happened. On two occasions the driver rang 30 minutes before arriving at our house. Very poor in communicating I will not use this company again”
Helpful Report
Posted 8 years ago
Hello Martin Thank you for your feedback, we apologise you feel this way, we have taken your comments on board. Kind Regards Trade Taps
Posted 8 years ago
Deborah Dobson
Verified Reviewer
“WE ordered a shower tray and were told 10 days for delivery. Finally arrived 5 weeks later damaged and the replacement tray took a further 4 weeks because of Christmas. While these problems may have been out of Trade Tap's control they were very poor at keeping us informed and we had to chase/enquire etc, every step of the way. Our bathroom was out of use for 6 weeks longer than planned and and we certainly did not feel a valued customer!”
Helpful Report
Posted 9 years ago
Good Morning Mrs Dobson, We are aware of the issues with your JT Fusion Tray, We were in constant contact with our supplier regarding this and several times where let down with delivery dates, to the point we contacted JustTrays themselves who assured us that they are sent at regular intervals. We do try our very best to keep our customers 'in the loop' but understand your frustration regarding this scenario. We do apologise that you did not feel valued and can assure you this has been passed on to the management. All The Best TradeTaps
Posted 9 years ago
Kevin Dixon
Verified Buyer
“I ordered a cistern 29th Jan and when it was all paid for I received an email saying they were out of stock and they will have more in 3-5 days and send it out AS SOON AS IT ARRIVES. On day 6 I rang and they had only just come in, and they were unloading the pallet. I was told I would receive the package the next day - Friday. This did not happen, the cistern was posted from one of their other companies Idealbath, not in Oxon, but in Leicestershire !!?? and did not now arrive until the following Monday. 6 days later than I was informed on purchasing !!! Not pleased.”
Helpful Report
Posted 9 years ago
Good Morning, Thank you for your feedback, We apologise that you were dissatisfied with our service, unfortunately geberit were making changes to their stock codes so we were unable to get a hold of the products as quickly as we normally do, we don't keep large items in stock here they come from specialist suppliers who deliver them on our behalf to ensure they arrive safely, As the items came in stock on a Friday the next delivery day available was the Monday. Again we apologise that you were displeased with our service, this issue has now been resolved and hope this hasn't put you off using us again. All The Best TradeTaps
Posted 9 years ago
Felix Lo
Verified Buyer
“Ordered an item that was indicated to be in stock with delivery within 1-2 days. Turns out they did not have stock, and delivery was made over a week later.”
Helpful Report
Posted 10 years ago
Trade Taps is rated 4.6 based on 1,926 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request