“Previously good company that has now eliminated customer service
I have been a TradeInn customer for many years. Always good products and prices. But in recent years their stock management has become diabolical. My last three orders, all items showed they were in stock when I ordered and paid, and then after your money is taken you get notified that half the items are out of stock long-lead items, and some they just don't even sell anymore, which was frustrating (although refunded). Now, my latest order, a significant amount of cycling gear that was ordered as Christmas presents went missing on 17 Dec 2023. I requested a refund or replacement, and was told that it ,was 'on the way, be patient'. I have been chasing them continuously now for SIX MONTHS, and just continue to get the same inane reply. You can only contact them by e-mail, and the response is either automated or operated by morons. Today, seven months after purchase, they merely updated the status to "delivered". No delivery, no refund, no communication. Do not use this company, yes, you may make savings if you get your order, but if you don't receive it, you have lost your money.”
“I am extremely disappointed with my experience at Tradeinn. Their customer service is absolutely awful, and there is no consistency in their service. I purchased a kettle that turned faulty and eventually stopped working. My sister bought the same item and had the same issues, but she managed to get a refund with no hassle.
In contrast, I have been going back and forth with their rude and incompetent customer service team. They have repeatedly mentioned the warranty of the item and the guidelines on how the process works. It's funny how none of this applied to my sister a couple of months earlier. They expect me to cover the costs if the manufacturer doesn't find a fault with the item. This is absolutely disgraceful.
I will never shop here again or recommend Tradeinn to anyone. Spend your money elsewhere.”
“Bought some swimrun shoes at close to £80 from runnerinn having used other tradeinn platforms previously without issue. Postage was £5.99.
I ordered the size I always order, but on this occasion, this particular brand - which is not a mainstream brand - was not true to size, meaning I would need the size below (through no fault of my own).
When I looked into returning them and getting them exchanged, it turns out I'd have to pay over £11 for the return postage, and then another £5.99 for postage on the new pair. So over £23 in postage just for one pair of shoes.
This isn't acceptable. It's not like I ordered the wrong size - the sizing of the shoe is just incorrect. I contacted tradeinn and they didn't seem to care or take my point on board - they just said they sent the right size, completely ignoring the point I made, hence this review.
Based on this experience, I won't be ordering from them again. They'll need to resolve this issuemore professionally to win back my trust.”
“Hi,my name is Iulia.
I am very unhappy with my order from traideinn.
On 16 May I ordered an microwave and gas cooker and today 28 may I get order at home.
The application is very bad condition and broken,I show you the photo.
Of course I want to refund because it’s impossible to fixed.”
“I've been a victim of scam, lost all my money to a broker i invested with, was depressed for few months but the whole story changed when i visited Trustpilot and I came across a review about a man Mr Bogdan sovar on helping people get back their lost investment I contacted him that I needed some help in getting my money back, to my greatest surprise I was able to get my money back after some days of getting in touch with him and it was all free, all he require for was a testimony of her generosity which I promised I will do in all platforms, you can reach him on is Gmail address:bsovar7 @ gmaiI com and will guide you on steps to take and get your invested capital including your bonus back”
“Habe heute einen Fahrrad-Lenkergriff bestellt,BestNr:48687090.
Ca. 20 Min. später habe ich die Bestellung mit Hinweis auf mein Widerrufsrecht storniert.
Tradeinn reagiert überhaupt nicht und setzt den Bestellvorgang einfach weiter fort.
Was besonders auffällt ist, dass innerhalb von Sekunden die Bestellung angeblich auf dem Weg zu
" unserem Versandzentrum " sein soll und zeitgleich zum Versand vorbereitet sein soll.
Das ist dreist gelogen und hat nur den Zweck eine mögliche Stornierung zu verhindern, da die Ware ja angeblich schon auf dem Versandweg ist.
Eine ganz üble Masche die schon an Betrug grenzt,
Händler ist völlig unseriös, bestellt hier nichts!
PayPal informiert.
Eine maschinengenerierte dumme Antwort ermögen Sie mir bitte ersparen.
Aktualisierung 19.5.2024-10:00 Uhr:
Nachdem ich bereits über das völlig unseriöse Verhalten von tradeinn/bikeinn berichtet habe,
unterstelle ich nun Betrugsabsicht.
Widerrufsrecht/Stornierung wurde nicht beantwortet/akzeptiert, warum habe ich bereits berichtet.
Nun wurde der Artikel innerhalb eines halben Tages
als zugestellt markiert.
Wohlgemerkt von Spanien/Girona nach Deutschland-NRW, eine absolute Unverschämtheit.
Das ist betrügerisches Verhalten, hunderte negativ-Bewertungen sprechen hier eine eindeutige Sprache.
Wer hier bestellt, dem kann nicht mehr geholfen werden.
Datum der Erfahrung: 18. Mai 2024”
“Beware! I ordered a quick release thru axle from Tradeinn over 3 weeks ago instead of using a reliable UK company or Amazon. I failed to check the returns policy and the image & description on their website of the axle isn`t very clear. I have spent 2 days trying to return this wrong part and the repeated requests from their support team are unhelpful as obviously some AI type of response with some possible humans involved.
I spent £50.69 on the wrong part and they want £37.48 to return it so if I`m lucky I`ll get £12 back...forget it mate! I actually with the Tradeiin name I was dealing with a UK based proffessional business not a micky mouse outfit from Spain...never again & lesson learnt.”
“Don't order from this company, they have the worst customer service i have ever experienced. Totally unhelpful, slow to come back to me and refusing to accept their mistake. I have been sent the wrong item and they are refusing to pay the postage return and are asking me to cover the £11.00 to return an item I did not even order. Avoid at all costs”
“I am deeply dissatisfied with the services provided by Trade in company. Their customer service is practically non-existent. Despite writing several emails to them with numerous questions about their terms and conditions, I never received answers to any of my inquiries. Instead, I received the same generic response repeatedly, stating that there are issues with the equipment I sent and that they require proof of purchase.
The item I was trying to sell was given to me a few years ago, and I never used it. How can I ask someone who gave it to me for a receipt? None of the emails I sent were ever signed by a person, and when attempting to call them, they do not introduce themselves and refuse to provide a name if asked.
I requested that Trade in return the item to me, but they refused. Essentially, they kept the item without explanation as to the grounds for doing so or demonstrating that they are legally allowed to retain it. This lack of transparency and disregard for customer concerns is highly disappointing and unacceptable.”
“I placed an order from diveinn website on 23-03-2024. The delivery date appeared on the diveinn website as 13-03-2024. The product still appears to have not been shipped. Even though I contacted the site sales staff many times, the problem persists. The delivery date is constantly postponed. It's like a horror movie.
Order: 47156375 Order placed on 23-03-2024
Estimated delivery date: 28-04-2024 / 29-04-2024”
“Beware – SCAM products.
First of all, please note that this company scores approx. 32% (1.6/5.0) on Trustpilot UK, meaning that the vast majority of its customers are scammed, robbed, overcharged, do not receive products, etc.
In my case, an order of hundreds of euros from diving equipment was never delivered. The company refuses to reply, rectify its ‘mistakes’, or simply refund the amount stolen.
Worse yet, they sell insurance on their website………….but the insurance company does not reimburse you for so-called ‘lost products’, and claim that this is the responsibility of the trader, i.e., the insurance you pay for has no value whatsoever if the company ‘lose’ your products.
It seems like the TradeInn and the insurance company have an agreement to take customers’ money for both products and insurance, NOT deliver the goods, tell you to seek damages from the fake insurance they sell, then keep your money.
I have reported the matter to the relevant Spanish authorities and am personally in the process of pursuing legal action against such fraudulent and illegal behaviour.
DO NOT purchase online from the company. A little over 3 out of 10 chance you get what you paid for, as independent reviews attest online.
I will update this post accordingly in time.”
“Don't buy anything from this company. It's a scam!!!
I bought a fishing rod from this company but received a broken item. I always buy "Route Shipping protection" So I filed a claim for a damaged product but it was denied? How is that possible?
I purchased a new rod but received a rod that was broken. Also, I purchased the insurance just in case a situation like this. However, when I explained the situation that rod came broken it was denied for any customer service and said that shipping protection fee was to be refunded back to me. How is this possible? I purchased ahead on the time of purchase, but the insurance purchase will be refunded when I made a claim about the broken rod that I received. I really do not feel this is fair at all and there needs to be something done as i paid for a new rod but received a broken one. I sent so many inquiry about the current situation, but i have not heard anything back.
I also requested for a return and refund but they never responded
I can't believe that a company this big would provide such poor customer service to avoid responsibility for an $80 fishing rod?
Of course I paid for a new product, but if they accidentally send damaged one to customer, shouldn't they allow the customer to return it and get refund?
FYI - They said in a previous reply that they were proceed on a refund but they were lying, not a single dollar was refunded.
Keep scamming customers for your business thriving !!
My order# 45949446”
“Brought a item over 6 months ago that never arrived, I chased Tradeinn regarding this and kept getting told "it's on its way " . I don't blame Tradeinn for the item going missing in the post but had to send many emails to get a credit . Was told the money will show in my account after they processed my credit, it's been 14 days. Have sent many emails chasing this credit and get the same response " it's on its way !" . Last email told me to check with my bank ??? My wife works for our bank and said there is nothing our bank can do . Tradeinn support staff definitely don't know what's going on . I keep getting the same generic email reply . Have just sent another email trying to get my money . Be warned ⚠️ 🤡 🤡”
“The order was paid on 28/12 and is still stuck at Spring dcs up to today. Despite sending multiple emails.all I got are with standard delay responses and my request for a refund has been completely ignored. This blatant disregard for customer service and failure to address my concerns is UTTERLY UNACCEPTABLE”
“My experience echos many of the other reviews. I ordered a pair of cycling shoes at the beginning of March and was given a delivery date of between 18-21 March. I kept trying to track the parcel, but it never showed the parcel as being despatched. Tried contacting Tradeinn, but all you get is a robot with prescribed responses. No human interaction. This situation never changed, but then on 21 March my hopes were raised when I got a message saying 'arriving by 8pm'. It was a false dawn. Nothing arrive. Then I got another message saying despatch had been delayed and they would contact when a date is known.
They don't deserve any stars. They are a bunch of con men. I don't think they ever had the goods I ordered and paid for. What is disturbing is that they are allowed to trade on the Amazon platform. Come on Amazon get a grip. I have been promised a refund. I'll believe it when it happens.”
“I bought batteries from Tradeinn. They normally have a shelf life of around 10 years. Tradeinn sent me batteries which had an expiry date of less than 10 months. I will not buy from them again.”
“It's a scam don't trust this company I have waited a month and still no item no tracking number given they just keep pushing the date back for delivery”
“I purchased an item in August 2023. You sent the wrong item and I therefore returned with proof of return. I am 6 months down the line and still not been refunded for an expensive purchase of a wrong item you sent me.”
“Ordered & paid for goods weeks ago. They never arrived & no contact with the company whatsoever. As other reviewers have said they are serial scammers. Any company with less than 4 stars something is not right. They have 1 because you cannot give 0.”
