“Ordered shoes on the 12th Dec hoping to have them for Xmas. It took this company 2 days to reply with order details. On doing so said order would arrive 25th Dec - 28th Dec to late for Xmas. I have now checked delivery and it has been changed to 1st Jan - 3rd Jan 2024 😡😡😡😡 please don't rely on this company for orders. I've had one email since I placed the order, very poor customer service and relations.”
“Package was lost at the courier (DPD). Contacted DPD, we as end customers have no right to redress from the courier. TradeInn must settle this problem with DPD, DPD said. TradeInn always refers us to DPD. After a few weeks, TradeInn is in contact with DPD. I'll leave it open whether I believe that. Request for a refund is rejected.
Tradinn takes no responsibility. The package is lost and will no longer be delivered.
@TradeInn order 43368721 in case they want to handle this correctly.”
“They sent a wrong package and they don’t take any action to send me the correct one, 2 weeks have passed and no reply , tried to reach them over the phone and after 25 minutes wait they answer and the phone lines are so disturbed is impossible to talk to them, customer service is useless!! Don’t buy anything from there more that few dollars to avoid scam”
“IT IS THE SECOND TIME THAT THE DELIVERY IS GOING TO BE OVERDUE ( AGAINST THEIR LATEST QUOTED TIME ) FOR MORE THAN 20 DAYS ! THIS COMPANY IS TOTALLY UNRELIABLE WITH THEIR DELIVERY SCHEDULE. DO NOT RECOMMEND AT ALL !”
“Think twice if you are buying from overseas from these scammers, after 2 months, dozens of emails and still waiting for my order. No one has been able of give me a real answer either, this kind of "business" should be ilegal”
“I honestly wish you could leave negative stars.
Dealt with them twice and both times no sign of the item
Most recent was even showing as in transit yet when I got in touch it was out of stock
Absolute charlatans”
“Man muss für die Ware in der Schweiz höhe Einfuhrkosten bezahlen, was auf der Website nicht öffentlich bekannt gegeben wird. Wenn man versucht, den Support anzuschreiben, erhält man nur Arroganz und Copy-Paste-Antworten.”
“Low prices claimed but they often do not have the stock in reality, despite claiming at time of purchase that they do. They will provide you a delivery date that will seem reasonable but In my experience won't come close to meeting.
When they do not meet their commitments they will just say that despite them being very quick to take your money that their obligations to deliver are not promised.
Give these guys a miss.”
“We ordered goods from this store at the beginning of November, a week later, the goods, according to tracking, are still in the warehouse and were never delivered to us, the support says that the goods will be supplied within 5 days, then they said - a week, in total there are no goods money, DO NOT ORDER ANYTHING FROM THIS STORE, EVER, THEY ARE FRAUDSTERS!!!!”
“Ordered 2 pairs size 6Y sandals. Received both pairs but one pair is the wrong size. Only solution offered was to give refund for the incorrect size sandal but the extra shipping fee charged for the 2nd pair was not refunded.
But I need 2 pairs, to get the 2nd pair I will have to make a new purchase and pay full shipping fee. This will set me back close to additional $20. Given their track record getting the wrong product again is very high and then I will lose more money.
Even after numerous email exchanges, chat, phone calls they stick to their ridiculous scripted policy and refused to send the replacement even though it is their mistake. Request to speak/contact with a manager was flat out rejected. The phone calls costed me another $15.
At this point, I just have to cut my loss and never deal with this company again.
They go under different names
diveinn waveinn swiminn snowinn trekkinn runnerinn bikeinn traininn smashinn goalinn xtremeinn motardinn dressinn kidinn”
“Bought levis jacket which arrived with plain red tab, no branding. Raised issue with them saying this is not what was as advertised in picture. Refund was approved but at a rediculous cost of £50+ and reason was noted as "didn't like item" I told them this wasn't the case it was because it wasn't as advertised. AVOID this company at all costs.”
“Don't be tempted by this shady company's low prices. It's OK to buy from them only if you are 100% sure you won't ever need to deal with returns or exchanges.
Returning items comes with unexpected costs - you have to pay an exorbitant fee just to get the the return label—20 EUR in my case for a unpacked wetsuit return! Not mentioning shipping costs, which is OK unless it's a case with a defective item.
But if it happens that the product is defective, they blame you (in my case I received the matt which came with already deteriorating material) and close the case. Without a possibility to reopen the case.
Their customer service is abysmal—they only communicate through WhatsApp, often with automated responses in Spanish. They're a fraudulent company that preys on those who don't read their policies. Be careful!”
“Estimated delivery time is a joke. It's being almost a month and I'm still waiting for the parcel. Customer service it's slow and useless. They are pretty useless, I can understand a bit of delay in the delivery, but if they state they can delivery in 1 week and then it's being a month (or more than that, I still don't know) that's tricking people. Buy somewhere else”
“Feels like SCAM to me.
A totally unreliable and dishonest company.
I was on their French website when they redirected me over and over again to their Suisse website - and kind of forced me to order there and pay in Suisse francs.
And then it turns out that they ship the products from the Netherlands, which means that I had to pay an additional 50% for the suisse customs!! I wrote them to ask if they take on the customs since they were the ones who forced me over and over again to the suisse website, and they waved me off.
Since this is totally dishonest and the addition of the customs fee made the product way too expensive for it's worth, I wanted to use their "FREE RETURN" option, only to learn that the "Free" is for them, and the shipping fee is for the customer !!!
In short - dishonest, lack of transparency and total disrespect of customers
AVOID!!!”
“- Sep 4 order placed; DHL EXPRESS shipping (CAD $225.99)
- Delivery to your home estimated between Thu. 07 Sept. and Fri. 08. Sept
- Sep 6 not even shipped - delay issues; as TradeInn did not have the product ("We should receive the item very soon." was the response)
- Sep 7 TradeInn claimed the parcel was shipped. - new estimated delivery Sep 10 (still ok)
- Sep 8 - DHL confirmed having the package
- Sep 9 - DHL express asked to pay additional CAD $192.03 for tax and duties (tax is only $17 - the rest are additional DHL handling charges)
(TradeInn claimed they could not include these additional charges in the original cost, as it is determined at the entry point to the country - clearly not, as the package did not even left EU yet and the charges were preset).
- expected delivery moved to Sep 13. - original Canada Post shipping cost was the same time and would have been substantially cheaper.
- DHL charged for handling fees twice
- on the top of it - there was a huge hole in the box - fortunately content does not seem to be damaged - but careless handling by the courier.
- BikeInn (TRADEINN RETAIL SERVICES S.L.) falsely claimed that duties could
not be calculated in advance - yet they were calculated by DHL prior to leaving EU and
arriving in Canada. Amazon for one has that option too - and if there is a
discrepancy - that is handled by additional credit later on. but regardless
- 400CAD for shipment that is severely delayed is ridiculous. I only chose
DHL express because it was supposed to arrive by Sept 7 or Sept 8.
TradeInn ignored this and refused to return the express delivery charges for non-express shipment.”
