Ordered 2 pairs size 6Y sandals. Received both pairs but one pair is the wrong size. Only solution offered was to give refund for the incorrect size sandal but the extra shipping fee charged for the 2nd pair was not refunded. But I need 2 pairs, to get the 2nd pair I will have to make a new purchase and pay full shipping fee. This will set me back close to additional $20. Given their track record getting the wrong product again is very high and then I will lose more money. Even after numerous email exchanges, chat, phone calls they stick to their ridiculous scripted policy and refused to send the replacement even though it is their mistake. Request to speak/contact with a manager was flat out rejected. The phone calls costed me another $15. At this point, I just have to cut my loss and never deal with this company again. They go under different names diveinn waveinn swiminn snowinn trekkinn runnerinn bikeinn traininn smashinn goalinn xtremeinn motardinn dressinn kidinn