Don't buy anything from this company. It's a scam!!! I bought a fishing rod from this company but received a broken item. I always buy "Route Shipping protection" So I filed a claim for a damaged product but it was denied? How is that possible? I purchased a new rod but received a rod that was broken. Also, I purchased the insurance just in case a situation like this. However, when I explained the situation that rod came broken it was denied for any customer service and said that shipping protection fee was to be refunded back to me. How is this possible? I purchased ahead on the time of purchase, but the insurance purchase will be refunded when I made a claim about the broken rod that I received. I really do not feel this is fair at all and there needs to be something done as i paid for a new rod but received a broken one. I sent so many inquiry about the current situation, but i have not heard anything back. I also requested for a return and refund but they never responded I can't believe that a company this big would provide such poor customer service to avoid responsibility for an $80 fishing rod? Of course I paid for a new product, but if they accidentally send damaged one to customer, shouldn't they allow the customer to return it and get refund? FYI - They said in a previous reply that they were proceed on a refund but they were lying, not a single dollar was refunded. Keep scamming customers for your business thriving !! My order# 45949446