I’ve placed two orders from Tradeinn/Trekkinn etc which included a Petzl head lamp. Just before the shipment two times the lamp was “automatically” canceled by the system and the order was sent to me without the recalculation of the shipment freight charges (even though I’ve made the second order solely to try to get the lamp again). The customer service of this company provides generic script based answers which are worthless and don’t take into account my multiple requests to see through this issue. Several times as a courtesy they offered 5 percent promo code, but when I tried to apply it second time it didn’t apply to any of the products I selected (stating that it’s invalid so the customer service either provides the invalid promo codes or as they told me they can be applied only on a very specific limited list of products - why to offer it then?). So whenever you order something from them, beware! It’s better either to check alternative supplier, or try to minimize the basket and order in order not to pay for the shipment of air! No customer focus, no actual support, cheating on customers with the freight shipment calculation, no willingness to engage and keep the customers!