Travel Republic Reviews

Name: Travel Republic
Rating: 1.40

1.4 Rating 484 Reviews

9 %

of reviewers recommend Travel Republic

Company Reviews

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Metrics

1.4

Based on 484 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Travel Republic 5 star review on 6th April 2025

Anonymous

Anonymous // 01/01/2019

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“our hoilday”

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Posted 8 years ago

“They did a mistake with our shuttle transfer and don' t recognize that. TRAVEL REPUBLIC IS A SCAM. Don't book anything with them!!!”

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Posted 8 years ago

“It is impossible now to book a holiday on their website. Most screens 'hang' and when I start again, the flight I wanted isn't available. They are inadequate as an online booking company.”

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Posted 8 years ago

“Booked some flights for August in January and had to cancel the same day. Travel Republic refused to help me in any way and charged the full amount. Everyone else, Expedia, Booking.com has been more than helpful Travel Republic is almost a scam. Avoid at all costs!”

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Posted 8 years ago

“Made booking 11 days earlier and charged £40 cancelled booking because of negative reviews and no conformation e mail. Not travelling until April but charged £40. Advised I either paid this or my booking would continue and it would cost me more. It is not clear that they charge you misled said free cancellation.......e mail address wrong no confirmation when contacted them earlier had not realised had wrong e mail. Had registered and had two e mails for registering. Advised my fault nothing could be done. Complained higher waste of time. Never ever use them again family also disgusted. Travel a lot first time used them friends family and colleagues advised never to use.”

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Posted 8 years ago

“I became concerned after reading reviews on here, BUT want to praise travel republic on receipt of my Orlando attraction park tickets. I ordered them online on Sunday, and even with a mistake made by myself, they managed to correct and send out the tickets special delivery which arrived on Friday morning. Thankyou for the speedy service. ????”

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Posted 8 years ago

“Your customer services supervisor just gave me a contact email address predeps@travelrepublic.co.uk which doesn't work...”

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Posted 8 years ago

“Unclear that there is a cancellation fee when booking. 'Amendments' to bookings are free up to a few days before travel, but you are not told that this does NOT include cancelling your booking.”

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Posted 8 years ago

“Booked hotel accommodation in London via Travel Republic. Arrived to find that Sun Hotels (who Travel Republic had apparently subcontracted the booking to, although there is no mention of this on the website) had not processed the booking, and money paid by me to TR had not been transferred to Travel Lodge. Therefore Travel Lodge requesting that I pay again. Thankfully I had printed off all paperwork to prove payment. Travel Lodge staff were brilliant and sorted it all out. They advised me to book directly with Travel Lodge in future.”

Helpful Report

Posted 8 years ago

“AVOID, AVOID, AVOID. I booked Disney tickets with this company, and then paid extra to get them delivered by special delivery. After being told they would be sent out that day, I took the next morning offf work to wait for the postie, and when they didn't arrive I phoned a travel republic, only to be told that they would be with me the following morning, so I agin took the next morning off work, and yet again they didn't arrive. I phoned them yet again, only to be told that they do not send them and that I had to print them offf myself. I explained that I had paid extra for them to be sent as I did not have a printer and I then requested a refund. The silly girl on the end of the phone told me, you can cancel, but we will not refund you, so I asked to speak with a manager. The manager told me he would personally look into my complaint and then phone me back the following day, four weeks on and I'm still waiting for that call. My advise to anyone thinking about using this company, is don't! They are the most unprofessional company I have ever dealt with.”

Helpful Report

Posted 8 years ago

“I booked a room for Abu Dhabi. When I contacted the hotel, they said they had no booking. Contacted TR who said the hotel provider could no longer offer rooms at the booked price. Offered several unacceptable alternatives. Booking cancelled and confirmed by TR that no fees due. Couple of weeks after money is taken from my account by the original hotel. This could have only happened if TR had given my bank details to the hotel. Currently still waiting to get my money back. This company is a shambles”

Helpful Report

Posted 8 years ago

“I BOOKED HOTEL AND FLIGHTS BUT HOTEL CANCELLED BY TRAVEL REPUBLIC AFTER BOTH FLIGHTS AND HOTEL CONFIRMED STATING THAT PRICE HAD INCREASED FOR HOTEL AND UNLESS I WAS PREPARED TO PAY TRIPLE THE ORIGINAL PRICE I WOULD HAVE TO REBOOK OR CANCEL. NO EQUIVELANT HOTEL AT THE PRICE PAID AND TRAVEL REPUBLIC AFTER I REQUESTED THE CANCELLATION OF FULL TRIP INCLUDING FLIGHTS, REFUSED, STATED THAT THEY HAD CONTACTED THOMAS COOK WHO REFUSED TO CANCEL FLIGHTS. BUT I SPOKE TO AGENT AT THOMAS COOK WHO STATED THEY HAD NO RECORD OF BEING CONTACTED BY TRAVEL REPUBLIC, IN OTHER WORDS THEY HAD LIED TO ME. DID NOT EVEN BOTHER OFFERING AN ALTERNATIVE JUST HAPPY TO LEAVE ME WITH 3 USELESS FLIGHTS. NEVER, EVER WILL I RECOMMEND THIS COMPANY.”

Helpful Report

Posted 8 years ago

“Last year 2015 we couldn't find the car hire company Flicker and no one else at the airport had either after about 30mins of going around all the car hire companies at the airport eventually found an unmanned desk and waited 10mins for someone to appear ! This year Oct 2016 waited a day for confirmation of car hire to be told,no cars available in Oct don't believe it ! When they transferred to an alternative company they wanted to charge us £100 extra for an similar car and after one hour on phone managed to get £50 out of them but when it came to booked they wanted us to wait five days for a refund of the original booking and we had to start a new booking with no guarantee we'd get the car we wanted.Told them not on and asked for a refund .”

Helpful Report

Posted 8 years ago

“I booked a hotel with Travel republic which was described as a family room with a sea view. After receiving my hotel voucher i noted that the description said: park view. I contacted travel Republic on the morning of the 18th September and they confirmed the error (in addition the hotel also confirmed that they do not have any family rooms with a sea view) They told me that they would contact their hotel supplier to change the room and that i would hear within 48 hours. It is now the afternoon of the 21st September. I have since spoken to Travel Republic at length 3 times and emailed them twice and i am still waiting for them to resolve the error. It seems that as soon as they have your money they don't care. Appalling customer service which is very disappointing as i have used them before. I have complained to ABTA.”

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Posted 8 years ago

“Just imagine that.... u call to book holiday with them and they tell u that u can book any holiday if u dont have british pasport. And believe me i asked again, because i was thinking i heard wrong. And woman repeated that this company only for people holding british pasport. Is it possible? ?no explanation nothing jist rude ridiculous answer.”

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Posted 8 years ago

“We booked our holiday with travel republic to grancanaria flying out on 26.8.16. we booked transfers from airport to hotel and everything went smoothly hotel was as described . We were really happy with your service thankyou Julie Owen walsall”

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Posted 8 years ago

“Booked holiday for me and autistic child with travel republic. There description of hotel far from honest. Hotel was dirty, very noisy and unsanitary. Child and myself had little sleep during stay due to noise level.on return flight with easyjet They cancelled flight indefinitely. When this happened my child became very distraught as this type of thing would on autistic child. I was stuck with very little money left in own account (on carers allowance ) I was left with no choice than to use child's savings at cost of £324. Had to book with flybe to different airport then had to pay taxi £70 to complete journey. Out of pocket altogether nearly £400. Tried to get refund from TR who have turned me away and said they will not assist me in any way. This was a harrowing experience and left me financially struggling. I am lone parent and can say this company is a disgrace.”

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Posted 8 years ago

“My first time using this, they overbooked the hotel I wanted. Looking through reviews it seems to be a common problem, they take your money first and then tell you if a room is available. Shoddy company, won't use them again.”

Helpful Report

Posted 8 years ago

“After hours and hours (and hours!) of researching hotels in various places in Europe, we finally settled on a perfect hotel in Paphos, Cyprus and booked through Travel Republic. That was nearly 2 weeks ago and now, 4 days before we are due to fly, we have just been told that our booking will not be honoured as the hotel is full. The 'upgrade' alternative offered is for a standard room in an inferior hotel which costs in the region of £350 less than the deluxe suite in the hotel we booked. This was kindly offered 'at no extra cost'! What a joke. Called Travel Republic and they are simply not interested, just said that we should cancel if not happy. I explained that our flights were booked and non-refundable, and the response was effectively 'not our problem'. Charming. As we are due to start our holiday in 4 days time, our options for another hotel are limited to those that no one else wants to stay at, and with good reason! So now we are stuck with flights and no hotel. Thanks Travel Republic. All I can say is avoid this company at all costs, and in doing so avoid the stress and disappointment that we are currently having to go through at the moment.”

Helpful Report

Posted 9 years ago

“DO NOT USE! I REPEAT-DO NOT USE Your holiday is a lottery! They admitted that the providers all overbook so you are never guaranteed to go where you want or get the type of accommodation you want, You might as well say, here's my money , now tell me where I'm going and what am I staying in! Poor poor poor! The Good reviews are due to those who got chosen to go where they booked,!!! They obviously got drawn out of a hat! It's a simple honest review!”

Helpful Report

Posted 9 years ago

Travel Republic is rated 1.4 based on 484 reviews