Travel Republic Reviews

Name: Travel Republic
Rating: 1.45

1.5 Rating 495 Reviews

11 %

of reviewers recommend Travel Republic

Company Reviews

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1.5

Based on 495 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Travel Republic 5 star review on 6th April 2025

Anonymous

Anonymous // 01/01/2019

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“I literally cannot score this company any lower or I would. I booked a hotel to find it wasn't even located as advertised so requested this was changed. Olivia agreed to this and I called the next day to have this verbally confirmed that my booking would be amended and in 48 hours receive confirmation, I didn't receive this by the Monday so I called again to find I had been lied to, this wasn't done and the hotel I needed mo longer available. Toby, Callum and Lauren then each transferred me to someone else so as not to deal with this. Lauren even pretended to put me on hold and actually put me back into the call queue. After 1.5 hours and requesting to formally complain (to be told there was no complaints procedure) I asked to cancel my accomodation and I went to booking.com. I came back to Travel Republic and spoke to Marcel who amended my transfer telling me this would be at no further cost. Lo and behold the following day I receive an invoice for the transfer. Do not use this company. The staff have no customer service skills, there is no proper complaints procedure and the answer to everything is "I can't do that/I cannot guarantee anything/I can't advise (this one was from the sales team when I asked what alternatives where available). Awful company”

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Posted 8 years ago

“Excellent value for money, very easy and straight forward booking process. Hotel was exactly as they had described. Overall very happy”

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Posted 8 years ago

“Sh... company we make mistake in oure booking .After 100 calls they ask us for paid extra 1490 pouds .”

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Posted 8 years ago

“Absolute shambles. Booked the Four Seasons in Cairo through them. Received a confirmation email. The next day I get asked to call them as something went wrong. They've taken my money and now I'm sat here , in a busy roadside cafe in Cairo on hold to them. It's been 20 minutes and no answer. Never ever again. Avoid at all costs.”

Helpful Report

Posted 8 years ago

“There was an error in my booking and despite numerous telephone calls and email correspondence Travel Republic were at best disinterested. I was never able to speak with anyone in a managerial position, as apparently they will only respond to emails. They also do not seem to be able to speak with the hotels that they use. I was transferred from one person to another and had to continually repeat my story. The phone calls from me were met with unhelpful responses such as "you will have to wait a bit longer"or "the hotel is in another country" ! There is no customer service, and most correspondence/ communication is poor. The whole experience was upsetting, costly ( premium rate telephone calls), and unnecessary, since I sorted things out for myself directly with the hotel. DO NOR USE THIS SHAM OF A COMPANY.”

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Posted 8 years ago

“I had booked a hotel in Havana with travel Republic on the understanding that I could cancel free before May 22, about 2 weeks before departure. I paid the €1 booking deposit. My plans changed and when I went to cancel they charged me €40 admin fee which I could do nothing about as they already had my card details. Very dishonest practice, Do not trust this outfit, I will never use again.”

Helpful Report

Posted 8 years ago

“3 weeks prior to travelling to Torremolinos was informed by Travel Republic that our accommodation was no longer available due to overbooking. They offered us alternative hotels nowhere near where we wanted.When checking reviews about them we wernt happy.Contacted them by e mail and phone explaining that we had chose our hotel on past experience,location and quality of food.We had booked the hotel last October and could not understand why they waited until 3 weeks before we went to tell us it wasn't available.I explained that i was recovering from cancer and picked that particular hotel and area. They were very indifferent and when we picked another hotel in our desired area we had to pay nearly another £100 When we arrived in Torremolinos we went round to our first choice hotel and was surprised to find it closed for renovations.Why couldn't travel company have been up front with us instead of telling us it was overbooked.We have used Travel Republic for several years but will not be using them again.”

Helpful Report

Posted 8 years ago

“I booked a holiday with my partner to a lovely hotel on lake combo, I was really looking forward to it as I'd travelled there the year before with some friends. I wanted to return to the same hotel on the same part of the lake. Then 16 days before my travel date I received an email from travel republic informing me that my booking had been cancelled , but an alternative hotel had been offered to me in a different resort. I de died to request a full refund as I had paid in full when making my booking.”

Helpful Report

Posted 8 years ago

“Use Travel Republic with great caution.They sub contracted our holiday to Sun Hotels (no mention of them sub contracting your booking on there website) who booked with the hotel the wrong rooms. We booked sea view with a balcony, yet Sun Hotels booked rooms without sea view or balcony. Travel Republic said that Sun Hotels were the booking agent and not themselves, even thought we booked with Travel Republic. They said we could up-grade for an extra payment of £10 per room, per night or cancel and have our deposit back. Guess what we did!”

Helpful Report

Posted 8 years ago

“1) Mis-Sold a hotel. Turns out the hotel doesn't like large groups which we booked. We noticed this 1 month before due to depart on another booking website. The hotel wanted €300pp deposit and reserved the right to turn you away on arrival, not worth the risk. Nothing detailed on their website but turns out it's mentioned others and forums. 2) Waited 3 weeks for a response on this issue, and they responded by email, definitely warrented a phone call I feel 3) Passed around various departments, nobody taking ownership of the error. Also told a manager would phone and they were open until 10, I got an email and they closed at 8. 4) We are expected to foot the bill for travel republic's mistake. There were other hotels we could have booked at the time for the same price, now they are nearly 3x more expensive Still hoping to get this resolved Travel Republic.”

Helpful Report

Posted 8 years ago

“If it seems to good to be true it probably is! We booked a 4 star hotel in majorca flights and transfers with Travel Republic. Don't be fooled into thinking this means you have booked a package holiday. I had an email 4 days after booking the holiday to say they made a mistake what they actually booked was a 2 star hotel!!!!! They were prepared to refund the accommodation....all £1 of it. The rest of the deposit was actually the flights. However I was not only liable for the deposit I paid but the rest of the the cost of the flights and the transfers which amounted to roughly £900.”

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Posted 8 years ago

“Two things: 1. I'm very disappointed that we did not get the extra leg room requested - instead, without asking, Travel Republic booked us in for speedy boarding. Even if our needs could not be met - why charge us for something we didn't want, didn't ask for and didn't use? When TR called me responding to my email, I was told "that's Easy Jet, that's not us" such poor customer service. I feel money has been taken under false pretenses and no offer of refunding this 'extra' which was imposed upon us, 2. The shuttle picked us up ridiculously early (appx 50 people on the full size bus WITH NO AIR CONDITIONING. This is just greedy, our hotel is only 10 mins from the airport but we spent ONE HOUR driving around lots of hotels picking up too many people whose flights were not for many hours, far in excess of usual airport checking in times. A couple of staggered mini buses would have been a better option. It is apparent that customer comfort did not feature highly in this 'keep it cheap and pile 'em high' option. On the upside - the Sheraton was beautiful..”

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Posted 8 years ago

“our hoilday”

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Posted 8 years ago

“They did a mistake with our shuttle transfer and don' t recognize that. TRAVEL REPUBLIC IS A SCAM. Don't book anything with them!!!”

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Posted 8 years ago

“It is impossible now to book a holiday on their website. Most screens 'hang' and when I start again, the flight I wanted isn't available. They are inadequate as an online booking company.”

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Posted 8 years ago

“Booked some flights for August in January and had to cancel the same day. Travel Republic refused to help me in any way and charged the full amount. Everyone else, Expedia, Booking.com has been more than helpful Travel Republic is almost a scam. Avoid at all costs!”

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Posted 8 years ago

“Made booking 11 days earlier and charged £40 cancelled booking because of negative reviews and no conformation e mail. Not travelling until April but charged £40. Advised I either paid this or my booking would continue and it would cost me more. It is not clear that they charge you misled said free cancellation.......e mail address wrong no confirmation when contacted them earlier had not realised had wrong e mail. Had registered and had two e mails for registering. Advised my fault nothing could be done. Complained higher waste of time. Never ever use them again family also disgusted. Travel a lot first time used them friends family and colleagues advised never to use.”

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Posted 8 years ago

“I became concerned after reading reviews on here, BUT want to praise travel republic on receipt of my Orlando attraction park tickets. I ordered them online on Sunday, and even with a mistake made by myself, they managed to correct and send out the tickets special delivery which arrived on Friday morning. Thankyou for the speedy service. ????”

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Posted 8 years ago

“Your customer services supervisor just gave me a contact email address predeps@travelrepublic.co.uk which doesn't work...”

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Posted 8 years ago

“Unclear that there is a cancellation fee when booking. 'Amendments' to bookings are free up to a few days before travel, but you are not told that this does NOT include cancelling your booking.”

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Posted 8 years ago

Travel Republic is rated 1.5 based on 495 reviews