Travel Republic Reviews

Name: Travel Republic
Rating: 1.45

1.5 Rating 495 Reviews

11 %

of reviewers recommend Travel Republic

Company Reviews

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Metrics

1.5

Based on 495 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Travel Republic 5 star review on 6th April 2025

Anonymous

Anonymous // 01/01/2019

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“we were due to travel on 20th march, on 17th FCO advised against all travel, I canx my package holiday via email and have been emailing them constantly since, just getting back generic message as said before. Nobody is manning phones. I have had NOTHING back from them. My insurance does cover me and I just want a cancellation invoice so I can claim on my insurance. I know they are busy but its just disgraceful! I don't know what to do, anyone any advice please”

Helpful Report

Posted 5 years ago

“Disgraceful the way they have handled the Coronavirus situation. Call your bank and block payment.”

Helpful Report

Posted 5 years ago

“Travel Republic are not up front or clear about what they are offering. They are agents for airlines, holiday companies and hotels. Our holiday was cancelled by the C-19 outbreak. It was impossible to contact them before our cancelled out going date. They asked us not to, anyway, as they said that they were dealing with getting tourists home. So I didn’t. But our problems started before that. I thought I had booked a package with them. Flight and hotel. But when I wanted to book, seats, and meals, I was told by TR to phone Jet2 . myself. That came as a surprise, but I did it. It was a nuisance because I thought Travel Rebublic were a travel agent in the usual meaning of the word. Then came the cancellation. Their website isn’t easy to negotiate . I wasn’t told clearly that I could get a refund. I found iout myself. No answer was sent to me to my emails. Just generic blah blah. Then yesterday I was sent a email from them saying that I would be sent a credit note ( eventually.) It would be valid for 6 months. I don’t want a credit note, I want my money back. I don’t go abroad in August as it’s in the school holidays and also too hot. I think it’s going to be a struggle to get my money back. After all my husband and I have been though during the last couple of years...it’s really the pits from this shady so called travel agents. Their ATOL paper work states clearly that you will get your money back....but I suppose they think if they make it difficult for you, you might give up and accept a credit note...or as we are pensioners, dead from C-19. Lol”

Helpful Report

Posted 5 years ago

“They are sitting on our money 🤬 Travel republic cancelled my hotel reservation and offered an unusable credit note rather than a refund. I contacted the hotel directly and was told that Travel Republic only pay them 90 days AFTER check out. Travel Republic are sitting on our money. Their generic email says that they have to chase suppliers to get our money back, in my case this is a LIE. I am contactIng my credit card provider to reverse the transaction ASAP.”

Helpful Report

Posted 5 years ago

“My flight to Turkey was from Gatwick but the airline changed the return flight to Stanstead. As this was a major change I asked Travel Republic to cancel the flights and transfers, which they did. They confirmed the cancellation on 5th February but have not yet made a refund. Two emails later I am still waiting for a reply. It is nigh on impossible to get through on the telephone. The only thing they do speedily and efficiently is take your money. I would not touch this company again with a barge pole and strongly advise anyone considering using them to think again”

Helpful Report

Posted 5 years ago

“Not going into detail but basically same story as many others. They have already had approx £2000 & just sent message saying they are going to take another £1400 of my money. I think none of us are going to get back or even the credit note (not that it is any use or a fair/legal offer) . They will close company, rebrand & do it all again. Shameful that we have people so willing to treat fair paying customer so badly without any guilt or remorse.”

Helpful Report

Posted 5 years ago

“Travel Republic are so bad and it's beyond belief how they are conducting themselves right now - I am trying to re book or obtain a refund for my flight booking to the USA and they have told me that I need to contact the airline myself or claim on my travel insurance. I have contacted the airline and they are unable to help because the booking was made through TR. Why are you giving out instructions such as this when you must know that airlines won't amend bookings made through agents ? You have switched off your phones and are not responding to emails, your customer service is utterly appalling ! You need to get your act together fast and look after your customers, you are so utterly poor and useless. It's obvious that you are trying to rip people off by keeping our money and telling people to sort it out themselves. You won't get away with it !!!”

Helpful Report

Posted 5 years ago

“Travel Republic have cancelled my package holiday I have asked for full refund to my MasterCard they have offered credit note to be used in 6 months how can that be legal buyers beware of travel Republic they refuse to refund your money”

Helpful Report

Posted 5 years ago

“Just been advised TR have cancelled ny dlights with no redund, told to claim from travel insurance or get in touch with airline, not answered me again after that, appalling customer service, looked like bog standard email prob sent to all custmers, will never use again after this treatment, now out of pocket”

Helpful Report

Posted 5 years ago

“I would leave no stars if I could! Booking cancelled due to coronavirus - I contacted TR on the day EU travel was banned, I was told at that time that my flights could be moved but was advised to wait for a statement from the airlines. No support answered in the meantime - they then turn their phone lines off and send an email saying flights were cancelled with no refund, voucher or postponement - advised to contact airlines or travel insurance with no joy - I am now £3,900 out of pocket”

Helpful Report

Posted 5 years ago

“Our booking is getting cancelled due to covid 19 and again they want to issue credit note valid for 6 months but there prices are 3 times as much as other providers for same hotel, is there anyway we can get a refund or go through our bank we paid debit card, any help is grateful”

Helpful Report

Posted 5 years ago

“Paid for Family Universal tickets due to the coronavirus outbreak cancelled asked for a refund only offered a credit to be used in 6months yet Universal are giving a full refund if no plans to return, waiting for a reply from Travel republic”

Helpful Report

Posted 5 years ago

“Just been advised by Travel Republic that they cancelled our reservation due to Covid virus. They have decided to hold our money and issue a credit note, no offer of a refund - credit note is only valid for 6 months and goodness knows when normal travel might resume! I contacted the hotel directly and they said they do not get paid by Travel Republic until 90 days after check-out date. Travel Advisors and experts on TV say DO NOT accept a credit note, so now battling it out with TR to get my refund. So far they haven't replied to me. Will go to my credit card provider to reverse the transaction if I don't get a quick reply/refund.”

Helpful Report

Posted 5 years ago

“Absolutely terrible service Going to cost £2000 on booking As I’ve paid in full but can’t go. They have turned phone service off & just put message on website saying no refunds will happen so contact your insurance company. What happened to ants vetting??? Never using this company again.”

Helpful Report

Posted 5 years ago

“Over an hour on hold. Then said they wouldn't let us change our hotel date. Book direct with hotels. I've learnt an expensive lesson.”

Helpful Report

Posted 5 years ago

“Just want to leave a quick review about Travel republic. I do not recommend this booking agent to anyone. I have a story in relation to how we have been scammed by Travel Republic (holiday agent) stating that it is safe to travel to Thailand. I have voice recording of the person stating this despite my parents chronic health conditions. We have been lied about our booking regarding changing dates because of this whereby we were told that they have contacted the hotel who refused to changed the dates. I have contacted the hotel in person where i have discovered their lies and how no one from Travel republic or any other agent contacted them in relation to this booking. The hotel was very helpful and is willing to change dates or even offer a refund. We are now been told that it is safe to travel to Thailand by travel republic despite the Coronavirus and FCO advise. This company is scamming people for money and i have proof of persons spoken to and voice recordings. I am willing to provide further as this should be published to all as Travel Republic are playing with peoples health.”

Helpful Report

Posted 5 years ago

“I booked a hotel in Cuba with travel republic.at a cost for f €898.00 when I booked it they took full payment for my booking and immediately confirmed my booking .when we arrived at the hotel they had no reservations for me so they took pre authorization payment for the booking from credit.card after 4 days I had to check out they still had no payment from travel republic so the hotel had to bill me at a cost of €1150. While I was there I tried to contact travel republic by emailing them and get t no reply from them also by phone when on the phone I was put on hold for 15mins and still got no answer the cost of the phone call was €60 . I got my sister back home in Ireland to contact them and she did so they were aware of my situation in Cuba and done nothing to help me out with the problem I was having they told my sister that the payment had gone trough to the hotel but was untrue . So when I got home I contacted them myself to arrange a refund and also compensation for the extra money I had to pay after a lot of email and phone calls they refused to compensate me the extra money I had to pay and they would only refund me my initial payment. I’ve only received that payment today after nearly 8 weeks . I will never use there website again as I felt they are very untrustworthy and unprofessional to deal with .”

Helpful Report

Posted 5 years ago

“DO NOT use travel republic! I booked a surprise holiday for my husbands 40th. I paid for bed and breakfast 10 months prior to travelling. On the booking I speficially stated that we both had dietary requirements. Upon arriving at the hotel, we went for breakfast to discover there was literally nothing we could eat. I complained to the hotel reception pointing out they knew 10 months we had requirements so should have made some arrangements for us as we'd paid for it. Turns out, when Travel Republic sent the booking to the hotel, they never sent the dietary request so the hotel had no idea. After being on the phone to TR for 30 mins (whilst on holiday) and after much arguing about who's fault it was, they agreed to refund me £66. Fair enough. Jordan in the complaints department asked if I still had the card it was booked on. I said no as this was a credit card paid off and destroyed months ago. I also pointed out that I had not budgeted for having to buy breakfast all week for 2 people so wanted the cash to replace the extra money I had to spend. He said it would go into my bank account instead. I check my bank today and of course, it's been put back onto my zero balance credit card that I no longer own. I can't transfer it to my current account as it's under £100.I can't put more money onto the card to enable me to transfer it as it's paid off. So now I have a refund I can't access. Another long phone call to TR and they said basically it's tough as it's cleared from their account and I need to contact my bank. I've now had to order a replacement card and pin which I didn't want to do when it's been paid off and waste my spending money for our holiday on breakfasts that I had already paid for.”

Helpful Report

Posted 5 years ago

“Completely useless customer service and a booking system designed to force you in to spending money needlessly. God forbid you make an administrative error and you want to alter within 24 hours of booking, as they have already sent your money off to 3 different places with no protocol in place to retrieve it in the likely event that their poorly designed website forces a booking error. Not only this, you're then forced to sit on a phoneline with a 7 second loop of the most abrasive, annoying Spanish music known-to-man - which I assume is there to force their many complainants to hang-up prematurely - as even when you DO get through, you're about to be told there is a cancellation fee for a hotel that ON ITS OWN WEBSITE advertises free cancellation until 24 hrs before, 48 hrs for their 'partners', of which TravelRepublic clearly is not. Selling 'accommodation vouchers' for a higher price that hold less value. Got my calls hung up on TWICE by their support team. Feel violated by this shoddy excuse for a business.”

Helpful Report

Posted 5 years ago

“Shocking customer service, took weeks to reply to a simple request to change dates and then wanted to charge me 40% of the weekly cost to reduce the days I was planning to stay. I will never use them again.”

Helpful Report

Posted 5 years ago

Travel Republic is rated 1.5 based on 495 reviews