Travel Republic Reviews

Name: Travel Republic
Rating: 1.45

1.5 Rating 495 Reviews

11 %

of reviewers recommend Travel Republic

Company Reviews

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Metrics

1.5

Based on 495 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Travel Republic 5 star review on 6th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a disagreement with them about taking £100 pounds from me unrightfully. I spent a month worth of phone conversations with them which resulted in a phone call from a manager who said that she would refund my £100 back to me. After 2 weeks later still no money refund so I rang them again. Now they basically changed their mind saying that they are not refunding it. I have never in my life seen this awful customer service. Now my next step in the dispute department of my credit card company..,.”

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Posted 5 years ago

“Booked 4 flights from you, £726, within a minute i knew I had made a mistake on booking, instead of flying to Tenerife, the booking was made from Manchester to Leeds Bradford return, which is an obvious mistake,, you couldn’t give me another flight unless I paid another £900, no refund Nothing! No help whatsoever, I have now lost all my money,”

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Posted 5 years ago

“When we arrived at hotel no pool it was under construction not told this at anytime at paying or before we went...complained but you have no chance they have you money should not be allowed”

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Posted 5 years ago

“Liars. Booked return to Bournemouth. Website had a wobbly and ended up with the return flight to Bristol. Customers service told me this was as no return to Bournemouth available. Looked again on their website and able to book flight back to Bournemouth. Again rang customer service who told me the booking back to Bristol was more than likely my error. That they would get their people to check this out and get back to me. They haven’t as yet. But I fully expect to be told it’s my mistake not theirs as I’ve already been lied to. Been happy with them in the past but never again. Will take this higher. As a poorly paid nhs worker I work hard for my money. Sure the local papers would run this.”

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Posted 5 years ago

“I have used travel republic for many years and received great service.Until the past year or so when they were bought by Emirates.The service is now appaling.Customer service is a joke.Whilst i accept that firms use foreign staff.they at least should be able to speak plain english.I personally will never use them again”

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Posted 5 years ago

“STAY WELL CKEAR. If I could 0 stars I would. They lie about prices. They lie about available holiday. They haven't got the holidays they advertise. They are rude on the phone ..if. you can actually understand them. DO NO BOOK WITH TRAVEL REPUBLIC ..YOU WILL REGRET IT IF YOU DO”

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Posted 5 years ago

“If I could give 0 stars I would. When trying to book. They lie about prices. Always more money than they advertise. Customers service none existent .. once they answer the phone they very rude. And that's if you understand them. DO NOT BOOK WITH TRAVEL REPUBLIC YOU WILL REGRET IT.”

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Posted 5 years ago

“I would NEVER use Travel Republic again or recommend them to anyone! Their customer service is appalling and disappointing!!! I initially raised a query with them on 5th October and messaged them multiple times for an update and I finally got a response on 20th November which didn’t solve my query, so I replied to them that day and then got another response on 3rd December and then I had to call them to finally get my query resolved as they were taking so long to reply to me and any response I had wasn’t very helpful! Surely it’s standard practice to keep a customer update to date with their query and if it’s taking long to solve, to apologise and provide a reason to why it’s taking so long! My query was finally resolved on 6th December!! So it’s taken over 2 months to solve a simple query of changing a name on a flight booking! It’s shocking! When I called Travel Republic multiple times for an update in between online messages and I mentioned how long I’d been waiting for my query to be solved, no one would apologise for the service I received and I was just put on hold and transferred from department to department! If I hadn’t paid such a large amount of money already, I would have definitely cancelled my booking and gone elsewhere!! Very disappointed!”

Helpful Report

Posted 6 years ago

“I have on 2 separate occasions booked using this company at their advertised price to have the price increase by €985.05 Each time. The first time I took them that their word that it was due to live pricing & cancelled the booking & received a refund. Less than 24hours later the exact same hotel, for the exact same dates & exact same travellers was again advertised on their site at the lower price so I again booked…live pricing after all! Within 3 hours I’ve had communication from travel republic to say the “live price“ has increased from the exact lower price that was offered yesterday to the same higher price that they came back with. Needless to say I’ve instructed them to cancel The booking & Issue a refund. I find it very hard to believe that the price change is due to live pricing given that the amounts quoted & increases were the same on both occasions.”

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Posted 6 years ago

“Terrible stay away from them they midsole me a flight with Virgin Atlantic when the actually fact the flight was with KLM they never specify that in the booking process”

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Posted 6 years ago

“WARNING! - do not use travel republic, they are dishonest scammers. We booked an airport shuttle taxi, which never showed up, despite them taking our money up front. When calling them about this, they claimed it was not their problem, and refused to book another taxi for us. Taking them to the small claims court to get our money back”

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Posted 6 years ago

“Would never use this company at all. I telephoned them to find out a price for a hotel with flights to Gran Canaria. Found the staff to be very dishonest they first of all wanted to know my credit or debit card details and when I asked them why they needed this information first as I was only making an enquiry they turned extremely vile and rude. Never use this company Please take my advise as they are fraudsters why would any company insist of your credit or debit card details firstly when you are only making an enquiry. Pure Chancers!”

Helpful Report

Posted 6 years ago

“Absolute scammers. Avoid at all costs. Use hotels.com or booking.com”

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Posted 6 years ago

“My first holiday as a family with my newborn who was 4 months old I booked our holiday with travel republic. 3am in the morning so excited I went to check in at the BA desk and was told my flight wasn’t untill 6pm but I was sent confirmation from travel republic that my flight was a early flight they had booked me on the later one so stood in the airport with a 4 month baby screaming for two hours waiting for another desk to open so I could try an get the issue resolved I had to pay for another 3 more ticket costing just over £200 which left us short with spending money travel republic don’t seem to want to no and have sent my complaint to be investigated it’s been 6 weeks and I still haven’t heard back from anyone absolutely disgusted will never book with them again😡”

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Posted 6 years ago

“Terrible - cancelled hotel and now i'm left with flights to India and no where to stay.”

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Posted 6 years ago

“Book an airport transfer costing €84 with travel republic as flight was getting in at 10.30pm . Transfer never turned up rang travel republic no representative at airport or could be contacted by phone. Paid €200 for taxi . Contacted travel republic when I returned in July offered me 50% of taxi but no refund of the €84 I paid for transfer . It’s now October 23 and still not resolved I am going to have to contact ABTA . Worst customer service ever.”

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Posted 6 years ago

“Not happy with Travel Republic today. Booked a hotel in Marmaris for next July. Unfortunately I booked 6 nights instead of 5 (old person error ). Spoke to a customer advisor to change to 5 nights who told me I had to cancel the booking and rebook costing me £25 to do so!. So I am loosing a nights booking and costing me 25 quid to do it!! I don't think so ..daylight robbery”

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Posted 6 years ago

“I booked a holiday including transfers with TR. on arrival at Palma airport the transfer had not been received on the shuttle bus company system and they refused to take us to our hotel. We had to get a taxi at considerable expense. This was at the beginning of September and I am still yet to receive reimbursement for this despite numerous emails chasing my complaint. I will never book with this company again as their customer care is dreadful and extremely slow.”

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Posted 6 years ago

“I think it's Disgusting how Travel Republic have gone about Mr D Budd's party . With regards to the Holiday to Marmaris. We was supposed to fly back with B.A . on the day they went on strike. T/R did NOT get send us an E-Mail for over 6 day's . And that was with a prompt from an family member. Back home . Ended up coming home 4 day's early. And having to pay for case's again at €60.each. which we had already payed for. And now T/R . DON'T WANT TO KNOW . Anything about refund..”

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Posted 6 years ago

“Over booked hotel. Travel Republic take no responsibility for overbooked hotels saying it's the booking agent, they won't give you their contact details because of data protection, twaddle. Then it turns out that You travel is a part of the same company.”

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Posted 6 years ago

Travel Republic is rated 1.5 based on 495 reviews