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Travel Republic Reviews

1.4 Rating 473 Reviews

9 %

of reviewers recommend Travel Republic

Company Reviews

1.4

Based on 473 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Travel Republic 1 star review on 2nd May 2024

Travel Republic 1 star review on 2nd May 2024

Travel Republic 1 star review on 16th October 2022

Travel Republic 1 star review on 8th August 2022

Travel Republic 1 star review on 8th August 2022

Travel Republic 3 star review on 21st June 2022

Anonymous

Anonymous // 01/01/2019

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“Absolutely shocking customer service, infact it doesnt exist because you cant contact them via phone and my manage booking page doesnt open. I am suppose to fly out to Spain in 12 days time and havent recieved a call regarding my options i have available.”

Posted 3 years ago

“had my holiday cancelled sent emails no reply what is going on with this company i agree with other review do not use”

Posted 3 years ago

“Absolute sh*t show took me of my money and then closed my account so they didn’t have to give it back because my holiday was cancelled can not get in touch with them in anyway but I will be going through court as I have all the proof and emails I need!!”

Posted 3 years ago

“Same issue as others that have posted. I have to pay balance of my holiday on 29th august and I know my flights have been cancelled with BA but travel republic are not answering their phones and not responding to queries raised . Dreadful customer service.”

Posted 3 years ago

“must be worse travel company in uk .can not call them and they dont reply to e-mails supose to pay balance in 5 days .and still can not talk to NO ONE.they keep you in the dark and just want to take your money what ever your circumstances”

Posted 3 years ago

“DREADFUL company to deal with. I had to cancel prepaid package holiday due to medical reasons in lockdown, they sent an email confirming cancellations and I would receive a full refund in 10 days then nothing. You cannot reach them on the phone, they just send the same email confirming my cancellation, but do not issue a refund the money. I fear they are about to go into bankruptcy and no one will be refunded. I am not in a position to lose that much money. Please do not book with them. I plan to now peruse this through ABTA.”

Posted 3 years ago

“First time using this company but NEVER, EVER again!! Booked November last year to go to Zante. Completed online in July to say that I wanted to cancel the holiday due to the virus ( I am at a vulnerable age) A message came up saying that I would be contacted within 5 working days. What have I had? NOTHING!!! I have tried phoning and they say opening hours are on their website - untrue. I have emailed with no response.”

Posted 3 years ago

“Never ever ever book with this co. They cancelled my holiday in March to the Caribbean for obvious reasons!! I was due to go in June . Endless emails letters going on my travel portal with TR 5 months of nothing , not a word . You can’t ring them they have put there phones off . Iv reported them to ABTA that’s a waste of time. They finally sent me an email last week my money will be in next week . Still not in the bank . They are a disgrace to the travel industry!!! They need there travel licence removing . Iv been told today this company is connected the emmerets group .”

Posted 3 years ago

“What customer service there is none, phone lines down for months they don't answer E Mails even raise it through online booking and its ignored updates on Facebook are a load of rubbish too, yes there's a pandemic and we are all trying to be patient we just wanted to change the dates not even asking for a refund and still nothing. How this company is getting away with this appalling customer service is beyond believe and using the current situation to be able to be getting away with it, for the odd customer who got there holiday is great, but for thousands who have been totally ignored and no refund or change of dates is totally unacceptable, you must need a crystal ball to get through to this lot. Take my advice stay clear I will never use again”

Posted 3 years ago

“Customer service is absolutely diabolical. They post daily on Facebook which makes them appear to care. All we wanted to do is to transfer our booking to next year. No response, no emails, no communication. I will NEVER use this company again. I know things are tough at the moment, but feel their customers are being taken for fools. They have got £800 of my hard earned money. Really upset and frustrated with this company.”

Posted 3 years ago

“Booked with Travel Republic in October last year for 1 week in Ibiza commencing 26th July. Was kept up to date with all Covid implications throughout and thoroughly enjoyed our week's holiday. Now out of quarantine on return. Thanks to Travel Republic for their professionalism throughout.”

Posted 3 years ago

“Ignore all customer service requests and ignoring all other communication channels. Would stay away and will Never use again..”

Posted 3 years ago

“Our holiday to Turkey on 14th June was cancelled. Although I was unable to speak to anyone or write a "normal" text, just ones in manage my booking which did not cover my questions, I got my refund when the schedule said!! I kept up to date by logging on to TR site. I have booked with TR for 15+years & will again. People need to understand these have been unprecedented times & I was rewarded with my patience.”

Posted 3 years ago

“Shocking customer service. They won’t reply to mails and when you ring it says office is closed. I am trying to cancel accommodation as my flights were cancelled. Be very wary about using this company”

Posted 3 years ago

“Still waiting for a refund!! Holiday should have been in April and refund in June. No reply’s from Emails and phone number a waste if time. Reading other reviews I will be going to the Small courts now.”

Posted 3 years ago

“Due to fly tomorrow, we were asked to confirm weeks ago that we would like to change dates, which we did and also requested a credit note. Following that they have not responded once and we have just received a call from a women who was verging on abusive, who wouldn’t give her name or contact details and said she would call back in 20 minutes (she finishes at 5) for new dates or we would lose all our money.”

Posted 3 years ago

“Absolutely appalling!!!!! We contacted them over 17 days ago to inform them that the hotel they are sending us to will no longer be open, All we wish to do is change are accommodation!!! we travel in 12 days and they have still not contacted us!!!! They shouldn’t be still selling holidays during the current situation if they cannot supply new customers with the most basic of information and most basic levels of customer care That As promised on their website!!!”

Posted 3 years ago

“Still no payment from my April holiday, this should have been refunded back in June!!!!!! No reply’s from emails and phone number a waste of time. Reading these reviews i will be going to the small claims court.”

Posted 3 years ago

“This is a follow up of a previous damning review about Travel Republic which I wrote, as I have sadly had to resort to using the Small Claims Court to try and regain my package holiday payment which Travel Republic were trying not to pay me. The reason that I know they were holding on to my money unlawfully, was that I booked the same holiday at the same time as close friends which was back in August of last year, with a departure in mid May this year. My friends paid by credit card, I paid by PayPal. They were refunded several weeks ago and we were not, nor did Travel Republic reply to any contacts that I tried to make to them, of which there were many. Our friends could have claimed there money back, if TR had not paid, via their credit card, but we could not, as our refund guarantee with PayPal expired after 6 months. Strange they got refunded and we didn't.... I started a Small Claim, which would have been served on Travel Republic, four working days ago, which included applying interest on the outsatnding debt and repayment of my costs, which they would also have to pay. Strangely enough, Travel Republic have immediately paid the outstanding debt to my PayPal account in full, thereby avoiding paying interest or costs. Travel republic have over and again declared online that they had paid everyone that is owed money up to date. This is fiction. It was pretty easy to open a Small Claim against them and I would urge anyone who's refund is overdue to do the same. For the sake of £35.00 and a little effort is it worth it?”

Posted 3 years ago

“Just seen on there Facebook page that lines are still closed cause they are calling all there customers in order of departure dates, more lies we was due to go away in June. Like every other review we have had no reply to E mails let alone a phone call it's got to be the worse holiday company I have had the misfortune of ever dealing with, never again”

Posted 3 years ago

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Travel Republic is rated 1.4 based on 473 reviews