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Travel Republic Reviews

1.4 Rating 473 Reviews

9 %

of reviewers recommend Travel Republic

Company Reviews

1.4

Based on 473 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Travel Republic 1 star review on 2nd May 2024

Travel Republic 1 star review on 2nd May 2024

Travel Republic 1 star review on 16th October 2022

Travel Republic 1 star review on 8th August 2022

Travel Republic 1 star review on 8th August 2022

Travel Republic 3 star review on 21st June 2022

Anonymous

Anonymous // 01/01/2019

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“DON'T GO THERE!! Travel Republic cancelled our holiday back in April - 3 weeks before we should fly on 16th May. Like everyone else - i've tried multi messages via every portal possible and no response . No phone numbers available and no sign of any refund. I left a damning review on social media and they replied in 15 minutes saying that everyone had been refunded up to date. All lies!! I contacted them via their portal just over two weeks ago to advise them that if I didn't receive my refund I would use the Small Claims Courts to obtain it. Regrettably today I have been forced to do so. DO NOT USE THESE IMMORAL PEOPLE.”

Posted 3 years ago

“Appalling customer service. Was due to go on holiday 12th August. We cancelled the accomodation as we had decided ourselves we would not be going. However, flights had been cancelled. It doesn't show on their booking only on viewtrip. It appears that the flights may have been cancelled in March. They never notified us, even when we cancelled the hotel so we wouldn't have been going anyway. You can't get hold of them and they are not responding to emails. There is a schedule of when refunds are due. I'm hoping we'll get our flight money back.”

Posted 3 years ago

“All shocking in its ineptitude. No phones. Emails not answered. Quite happy to have arrive at a hotel miles away from home with accomodation voucher that reads "paid in full" and the hotel haven't been paid Worst company in the world.”

Posted 3 years ago

“Complete joke! Booked a nice hotel, paid the deposit and then they didn’t process it. Pointless ringing them as they don’t answer. Sent them emails and they don’t reply. What a dreadful company!! AVOID AVOID AVOID”

Posted 3 years ago

“Appalling company to deal with. They do not answer the phone. They do not reply to emails. What they do do is take your money and will not refund when the hotel is not even open. AVOID AVOID AVOID. YOU HAVE BEEN WARNED !”

Posted 3 years ago

“Would never book again no customer service at all, I fully appreciate that there is a pandemic but no contact at all raised several Emails / requests to change holiday and still nothing they should be ashamed”

Posted 3 years ago

“They owe me £870 for a holiday 13th July which they cancelled. I requested a refund and they told me that this would take 7 weeks. I have tried to contact them many times with no reply. I am trying to reclaim from my credit card company and they said that this could take up to 7 weeks. Travel Republic have had my money since October. I will never book with them again and advise all to do the same. BOOK AT YOUR PERIL!!!”

Posted 3 years ago

“I have sent a dozen or so emails and have been trying to cancel a holiday since May 23rd. As a customer who has been loyal for so many years, I find this frustrating. Really not good enough...”

Posted 3 years ago

“Hi it's me again,I rang the apartment in Corfu and they told me to email them,I did and got a reply I did not expect.The apartments we are booked into (Mazis apartments) do not know who travel republic are,they have never heard of them.Im booked into Mazis apartments with HOTEL BEDS.what the heck is going on???? Mazis says I am in the period where I can still cancel my apartment with hotel beds,but I paid travel republic?”

Posted 3 years ago

“Customer service is a joke they won’t answer the phones they don’t respond to your emails about your holiday. Stay clear 😡😡 if you don’t want a load of stress .”

Posted 3 years ago

“They owe me a refund for £2387 for a flight which was cancelled in Late June, I tried their own systems with Emails, got a ticket number but not one single reply. They state you get a reply in 2 days its now been over 35 days and several requests. Simply appauling customer service. Do not use TR they are not reliable at all.”

Posted 3 years ago

“This is the closed hotel travel republic have sent us to IN THE MIDDLE OF THE NIGHT! This is corfu. We were suppose to travel 27th july, flight cancelled travelled 28th july. Travel republic have not replied to any emails, not refunded, not helped. NOT HAPPY. I will never use travel republic again. Left us stranded with a child. Currently having to raise a dispute via the bank to get my money back and had to pay for alternative accommodation while her. Travel republic you should be ashamed and have a duty of care to your customers. NOT NOT USE.”

Posted 3 years ago

“Terrible terrible terrible, like some others I’ve been trying to get hold of them for months!!!! Many emails sent not one reply and I can forget about even getting hold of them on the phone........ the office is permanently closed 😡😡😡”

Posted 3 years ago

“one of the worst travel company if thats what you call them i have had the miss fortune to book with. They do not care about there customers at all you will get no support what so ever from them through the corona virus, we have tried literally weeks to contact them through phone, emails even rang the emergency number no reply from them YOU CAN NOT CONTACT THEM THEY IGNORE YOU. I am a frequent traveller abroad I travel four times per year and have never dealt with such a disgusting travel company yet, they even get your bookings wrong tell you to contact them and they will get back to you in 48hr (nothing) (WATCH OUT ALSO) They send you a waver after you have booked saying they will not have any responsibility if any thing that goes wrong during the corona virus but you have no option to cancel all you loose all your money, YOU ARE ON YOUR OWN. You will loose it any way if you book with them and have a corona virus issue you may as well book independently you are paying there fees for Nothing Be AWARE”

Posted 3 years ago

“Absolutely disgusting customer service. Been trying for months to contact them. Sent numerous emails to different accounts, raised so many customer service notes on my account, spent 5 hours each day on hold only to be cut off after 2.5 hours each time, sent messages through Facebook, Instagram and Twitter. They are completely uncontactable. Due to fly to mainland Spain soon against the FCO advise so NEED to speak to someone and literally can’t get in touch with anyone. NEVER EVER use Travel Republic. We’ve learned from our mistake.”

Posted 3 years ago

“So bad we due to fly 4 days and can’t get anyone after several emails Twitter etc no contact - phone lines off tell you if due to travel in 14 days contact their nice customer care team WHAT CUSTOMER CARE TEAM there is NONE worst ever paid them thousands and only took final payment last week never book with them agai. RUBBISH”

Posted 3 years ago

“So we should be on a plane now on the way to Eurodisney after getting up at 2am to travel to Bristol Airport. We arrived only to be told that there are no flights to paris today. Seriously unbelievable that Travel Republic did not contact us to tell us our flights had been cancelled. My two children are absolutely distraught. Really sad that what was a reputable company really cannot do better. I fully appreciate that the situation must be extremely difficult for them but to not care about their customers when children are involved is just awful. Like others have stated, there is no one answering calls or responding to emails, but I see they've had time to update their Facebook page with useless information. I cannot believe how badly they are letting customers down.”

Posted 3 years ago

“So we should be on a plane now on the way to Eurodisney after getting up at 2am to travel to Bristol Airport. We arrived only to be told that there are no flights to paris today. Seriously unbelievable that Travel Republic did not contact us to tell us our flights had been cancelled. My two children are absolutely distraught. Really sad that what was a reputable company really cannot do better. I fully appreciate that the situation must be extremely difficult for them but to not care about their customers when children are involved is just awful. Like others have stated, there is no one answering calls or responding to emails, but I see they've had time to update their Facebook page with useless information. I cannot believe how badly they are letting customers down.”

Posted 3 years ago

“Travel republic simply cannot be trusted Travel republic simply cannot be contacted we are due to fly to Mauritius on Saturday (4 days time). The country is not open to visitors and the flights are only available for repatriation or cargo. Air Mauritius confirmed when I chased them that this information was true yet Travel Republic continue to send me automated details of what times my flights are and how to meet the transfer driver to take us to the hotel. I have used their system for contact weekly since mid June with no response and no response on their help line. At the same time they respond on their website with generic information and take their time to say they hope my family will enjoy our break. They even refused to accept a recorded delivery sent to the company in Kingston.”

Posted 3 years ago

“I would like to no if my holiday is going a head as aim booked to go on holiday to Malta on 10 September till 20 with air Malta, but I have just found out that air Malta are not flying from Gatwick this year, they are only flying from Heathrow so not sure what is going to happen, even if you transfer us to a different airline or from Heathrow would be fine if this allows us to get to are holiday I have sent emails but no response help”

Posted 3 years ago

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Travel Republic is rated 1.4 based on 473 reviews