Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,785 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,785 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find the Travelodge booking system both easy to use and good for filtering/searching for low prices.”

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Posted 2 years ago

“I stay at Travelodge Altrincham when visiting family. This Travelodge is always very clean everywhere and the manager and her team give excellent customer service. It’s well situated to the town & all bus, train and tram services just minutes away.”

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Posted 2 years ago

“Quick and easy to book online, information easy to find and compare. In my experience Travelodge staff go the extra mile to look after customers, and rooms are clean and spacious. Prices compare well with other national hotel chains.”

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Posted 2 years ago

“So helpful and polite, nothing any trouble.”

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Posted 2 years ago

“Love the travel lodge, although I do wish you would offer a light weight duvet, especially in the summer months and for those menopausal women 😅”

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Posted 2 years ago

“Love staying here, always clean and comfortable”

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Posted 2 years ago

“The room was noisy vibrations from Trains travelling below led to a poor night's sleep. The Mattress had not been turned and it was like sleeping in a hollow. Broken Soap dispenser in bath room. A good breakfast to be fair and good staff.”

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Posted 2 years ago

“Prices are very good. We've booked the one near Birmingham Airport. So easy to book online”

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Posted 2 years ago

“Easy booking process”

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Posted 2 years ago

“Responsive”

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Posted 2 years ago

“I recently had the pleasure of staying at Travel Lodge, and overall, it was a delightful experience. From the moment I arrived, the staff greeted me with warm hospitality and a genuine desire to make my stay enjoyable. The location of the Travel Lodge I stayed in was superb, situated in an area close to good transportation options. It was incredibly convenient for exploring the city and accessing nearby amenities. The room I stayed in, while generally satisfactory, could have benefited from better tidiness. The linens and towels were fresh, and the bed was comfortable, but there were some minor cleanliness issues in the corners of the room and the bathroom. I hope the hotel management addresses this for future guests. The hotel staff was consistently friendly, approachable, and willing to assist with any queries or requests. They went out of their way to ensure that I had a pleasant stay, and their attentiveness made me feel valued as a guest.”

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Posted 2 years ago

“Good location Good price l wish all hotels were like this.”

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Posted 2 years ago

“Straightforward and easy to use”

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Posted 2 years ago

“Booking procedure was fine until payment. I had to create an Apple pay account and did not seem to be able to just pay with a credit card.”

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Posted 2 years ago

“Tried to book a ground level room but there is no facility for that on the booking page . My partner has mobility issues and struggles with stairs”

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Posted 2 years ago

“Great stay”

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Posted 2 years ago

“Website easy to use.Clear instructions and contract.”

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Posted 2 years ago

“Excellent Travelodge website made it easy to choose the appropriate hotel. Booking was straightforward and competitively priced. Hoping my stay will be as straightforward and relaxing.”

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Posted 2 years ago

“Booking was quick and easy, good price for a short break.”

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Posted 2 years ago

“easy to book and great price”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,785 reviews