Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always clean and comfortable….”

Helpful Report

Posted 3 years ago

“I have to say that the staff was very helpful and on hand all through our stay. Can't recommend this Travelodge enough. Great service, clean rooms, great friendly staff. A big thank you to Emma, Amanda, Lesley, Dan and the rest of the team. I would recommend this place to everyone for a short or long stay.”

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Posted 3 years ago

“Have passed this travel lodge many times before, but never stayed in it. Looking forward to our experience at Christmas.”

Helpful Report

Posted 3 years ago

“On arrival the receptionist who was a lovely man told us to book on line we booked on line but the app cliitchedall are details we're still on so we pressed proceed,to our horror it had changed are dates which then we made a phone call and had to pay an extra 39 which should not be allowed,then it had only booked one person so the receptionist changed ,on arrival to bedroom. Sheets stained mattress very uncomfortable windows full of bird poo bath I have taken pictures of the grim and of the tiles which was dirty,window seal coming away pictures taken,breakfast wow that was cold coffee was horrid milk warm for cereal after paying £8.99 each to eat a slice of toast not worth the money definitely not a place to stay will be sending pictures to the local paper as big companies should not be ripping people off,I have all evidence and am very upset my stay was ruined so thank you travel lodge for not looking out for your customers,customer service man very bad attitude”

Helpful Report

Posted 3 years ago

“Very easy to book, but couldn't find on site where to book twin room.”

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Posted 3 years ago

“EXCELLENT SERVICE”

Helpful Report

Posted 3 years ago

“I haven’t stayed yet, but I didn’t think much of your website. It wasn’t very intuitive and after I booked, I couldn’t work out how to book extras, like breakfast”

Helpful Report

Posted 3 years ago

“Not Great - I was put in a disabled person`s room, no disrespect I wanted a bath, the room was extremely hot, poor ventilation, I need to stay again shortly, I should be compensated, please confirm,”

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Posted 3 years ago

“Good value”

Helpful Report

Posted 3 years ago

“Very easy to book”

Helpful Report

Posted 3 years ago

“Great value and location”

Helpful Report

Posted 3 years ago

“It was easy to book haven’t stayed there yet so cannot say much more”

Helpful Report

Posted 3 years ago

“Аll was good,like expected.”

Helpful Report

Posted 3 years ago

“Quick and easy to use and book”

Helpful Report

Posted 3 years ago

“Positive - Reliably clean. No frills. Helpful friendly staff. Good bar. Available breakfast. Usually easy parking. Negative points - filthy and rubbish strewn outside windows on upper floors. Cigarette stubs always outside dirty entrances to hotel. Poor first impression.”

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Posted 3 years ago

“Have stayed here before and enjoyed the experience .. loved the old railway photographs in the bar area ..found booking online a little difficult and had to pass it over to my daughter to complete the booking .”

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Posted 3 years ago

“Very easy to book with several different options.”

Helpful Report

Posted 3 years ago

“Great service to book and reserve our stay.”

Helpful Report

Posted 3 years ago

“Easy booking, good price. Perfect location”

Helpful Report

Posted 3 years ago

“Clean rooms,nice staff,value for money,easy to use app key. Only thing I found strange was no draws to put cloths / stuff in . Needs a couple of draws.”

Helpful Report

Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews