Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,785 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,785 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to book and add on/remove optional extras”

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Posted 2 years ago

“Like Travelodge hotels”

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Posted 2 years ago

“Always comfortable and clean with good location. Friendly staff”

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Posted 2 years ago

“Stay with travelodge regularly great hotels and service”

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Posted 2 years ago

“Straight forward website easy to book through”

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Posted 2 years ago

“Always clean and comfortable….”

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Posted 2 years ago

“I have to say that the staff was very helpful and on hand all through our stay. Can't recommend this Travelodge enough. Great service, clean rooms, great friendly staff. A big thank you to Emma, Amanda, Lesley, Dan and the rest of the team. I would recommend this place to everyone for a short or long stay.”

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Posted 2 years ago

“Have passed this travel lodge many times before, but never stayed in it. Looking forward to our experience at Christmas.”

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Posted 2 years ago

“On arrival the receptionist who was a lovely man told us to book on line we booked on line but the app cliitchedall are details we're still on so we pressed proceed,to our horror it had changed are dates which then we made a phone call and had to pay an extra 39 which should not be allowed,then it had only booked one person so the receptionist changed ,on arrival to bedroom. Sheets stained mattress very uncomfortable windows full of bird poo bath I have taken pictures of the grim and of the tiles which was dirty,window seal coming away pictures taken,breakfast wow that was cold coffee was horrid milk warm for cereal after paying £8.99 each to eat a slice of toast not worth the money definitely not a place to stay will be sending pictures to the local paper as big companies should not be ripping people off,I have all evidence and am very upset my stay was ruined so thank you travel lodge for not looking out for your customers,customer service man very bad attitude”

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Posted 2 years ago

“Very easy to book, but couldn't find on site where to book twin room.”

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Posted 2 years ago

“EXCELLENT SERVICE”

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Posted 2 years ago

“I haven’t stayed yet, but I didn’t think much of your website. It wasn’t very intuitive and after I booked, I couldn’t work out how to book extras, like breakfast”

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Posted 2 years ago

“Not Great - I was put in a disabled person`s room, no disrespect I wanted a bath, the room was extremely hot, poor ventilation, I need to stay again shortly, I should be compensated, please confirm,”

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Posted 2 years ago

“Good value”

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Posted 2 years ago

“Very easy to book”

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Posted 2 years ago

“Great value and location”

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Posted 2 years ago

“It was easy to book haven’t stayed there yet so cannot say much more”

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Posted 2 years ago

“Аll was good,like expected.”

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Posted 2 years ago

“Quick and easy to use and book”

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Posted 2 years ago

“Positive - Reliably clean. No frills. Helpful friendly staff. Good bar. Available breakfast. Usually easy parking. Negative points - filthy and rubbish strewn outside windows on upper floors. Cigarette stubs always outside dirty entrances to hotel. Poor first impression.”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,785 reviews