Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to book this stay on line and failed three times, first time a logged in and went through the booking process, firstly it asked me for my post code which I filled in, it then asked me to select address which I did and came up this address does not exist!!!! So started again this time it accepted address, got through to payment used Apple Pay payment failed!!!! So started again this time I signed in using same sign in details and was told not recognised!!!! Eventually having used the same details it let me in again, this time at payment I used my credit card again it came up failed!!!! So I thought third time lucky so I used my debit card, and despite getting the authority from my bank it failed again!!!!! Eventually a friend suggested I download the app and this time booking was complete. Certainly not impressed with the booking process, only gave it one star because it wouldn’t except no star”

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Posted 3 years ago

“Booking couldn’t be any easier.”

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Posted 3 years ago

“Affordable, very clean and staff always helpful.”

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Posted 3 years ago

“Made a mistake area of London I was supposed to book got no help switching areas not like they would loose money but they would not help. Said I’d have to book another and loose all my money - great service - NOT !”

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Posted 3 years ago

“I tried to book on Monday but my payment wouldn't go through. I don't think it was a problem with Travelodge, though, as I heard Mastercard was not working properly. I booked on Tuesday with no difficulty at all.”

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Posted 3 years ago

“Your staff had patiently helped me successfully booking and paying for one night hotel room at your hotel in London on line, for which I had previously tried and failed. I do fully appreciate her kindness and patience.”

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Posted 3 years ago

“Easy to book, got an option of email confirmation or txt msg confirmation or both. Option of booking for myself or on behalf of someone else. My previous booking was cancelled for that reason with a different company. It was important to be ensured that this will not be an issue for us. Great location between Gatwick Airport and Central London with great price. Affordable, unlimited breakfast.”

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Posted 3 years ago

“I've been a phew times allways clean ,staff is great had a good time, will be coming back”

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Posted 3 years ago

“Easy to access site and very comprehensive to make a booking”

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Posted 3 years ago

“I have stayed in many Travelodge’s and always find them clean and roomy . Also excellent value”

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Posted 3 years ago

“Very efficient, albeit the business discount did not get applied”

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Posted 3 years ago

“Cannot use Internet site in my name will not let me in or change password. This happens virtually every time I book on line. Had an account for 15yrs but useless site for those living abroad. I know my password but still will not recognise it. Very frustrating. Booked as a one of booking.”

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Posted 3 years ago

“Easy booking process.”

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Posted 3 years ago

“Easy to book on the app, and great prices,no hassle”

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Posted 3 years ago

“I had alot of trouble booking our next stay online, at first wouldn't accept payment, logged me out three times and I had alot of trouble logging back in. It was VERY frustrating, but eventually got our next stay booked.”

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Posted 3 years ago

“Ideal for stopping on nights when we have an event to go to nearby.”

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Posted 3 years ago

“Always helpfull staff within allyour travelodges which i have stayed although i have noticed no response to my enqhuiry which i made regarding my last stay at euston london”

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Posted 3 years ago

“Easy to navigate site and make the booking”

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Posted 3 years ago

“All god booking”

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Posted 3 years ago

“Battersea Park Road Travelodge is in a dusty, rundown part of London although you can turn the corner and go for a walk by the Thames River. The reception area is supplemented by dishevelled planters with an impoverished array of small plants. Once inside, the area is shabby with cracked faux leather seating and vending machines. The female reception staff cannot show kindness or hospitality. My room was ok and quiet. I needed the quietness. Only one power point worked for the kettle and fan. The tea bag was horrible. The chair had holes in it. The TV worked. The shower leaked onto the floor, and there was no bath rug so I used a towel. There was no soap in the shower dispenser so I also had to lean out to the sink dispenser each time, which might have resulted in me slipping. The finish in the bathroom was not good. The bed was comfortable. Overall, a very depressing experience. I would not go to Travelodge again and the cost, compared with the superior Premier Inn, was not reasonable.”

Helpful Report

Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews