Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book, simple to select room type. Good offers”

Helpful Report

Posted 3 years ago

“Booking on-line is straightforward enough, but got confusing towards the end of the procedure. Had to ring the hotel to confirm, thereby negating any time saving benefits that may be made. Modern life eh!”

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Posted 3 years ago

“Thank you for your help and you are very kind and friendly.”

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Posted 3 years ago

“Clean, comfortable but pity there isn’t a cafe attached.”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“Very poor. The carpet in the room was dirty and had obviously not been vacuumed. The soap dispenser was not working and although I raised this with members of staff twice, and they said they would fix it, they did not. Some of the staff were just sitting around chatting. The air conditioning made the room too cold and could not be adjusted. To top it all, there was a lot of noise during the night from the aircon and the plumbing which made it difficult to sleep. This is most probably one of the worst hotels I have ever encountered and I have stayed in a fair few. In the future, I will avoid it like the plague and probably the brand as well for fear of a similar experience.”

Helpful Report

Posted 3 years ago

“A little tired and in need of some tlc. Extremely hot with non working fan and very loud due to being so close to nightlife. OK for a place to stay after a night out but not when you're away for business. Lovely welcoming staff though.”

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Posted 3 years ago

“Very easy to use and competitive prices. You”

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Posted 3 years ago

“I wasted a lot of time trying to find the hotel! The confirmation simply gave the address as High Street, Stratford. As I was not in a car I did not have a satnav to respond to a Post Code and the High Street contains some 300 property numbers. Perhaps it was silly of me to imagine that the hotel would be at the Stratford Centre end (which it was not). The TV controller was held together with sticky tape and did not react to every command instantly.”

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Posted 3 years ago

“Prices are creeping up.”

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Posted 3 years ago

“Always no problem booking with Travelodge.”

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Posted 3 years ago

“Excellent value, friendly and efficient staff, very clean and in a great location.”

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Posted 3 years ago

“In error, I booked a room for the wrong date. When I tried to change this I was charged £63 on top of the original booking cost of £78. I noticed my error within 2 minutes of making the booking but that made no difference. I feel as if I have been robbed blind for a simple mistake which I am sure many people make. I am unlikely to use Travelodge again.”

Helpful Report

Posted 3 years ago

“great price, convenient, staff helpful”

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Posted 3 years ago

“Clean Room Friendly Staff Lovely Breakfast Overall A Brilliant Stay”

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Posted 3 years ago

“Easy to make the booking I required.”

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Posted 3 years ago

“Booking direct was easy”

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Posted 3 years ago

“Easy to do”

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Posted 3 years ago

“Inconsistent pricing. Looked at booking in at Chaddesden, only twin rooms available, but at least half the price of Nottingham.”

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Posted 3 years ago

“Had a lovely warm welcome by Myra who’s a credit to your team/business. She helped me navigate to my meeting that’s a few miles away and gave me some tips of where to visit for drinks. Keep tight hold of her! If I worked in hospitality, she would be the exact sort of person I would want in my team. 5stars to her. The hotel is what I expected, you get what you pay for, but the staff generally make these cheaper hotels a lot more of an enjoyable experience.”

Helpful Report

Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews