Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The site was easy to follow and I found everything I was looking for.”

Helpful Report

Posted 3 years ago

“Best place to stay great value for money cosy little rooms Very fresh an cleaned to high standards by Housekeeping Would highly recommend Brilliant polite staff very helpful all round”

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Posted 3 years ago

“Easy to book. A warm welcome awaits. Chloe at Gatwick Central makes my day. She and the rest of the team are so friendly and professional. Well maintained rooms and very clean. Food good. A Great business model.”

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Posted 3 years ago

“Room fine. Only issue were a noisy heat exchanger fan close to the window. Also had an issue with night service number directing to an announcement.”

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Posted 3 years ago

“Central and affordable but seems quite an old property. Check in easy and all spaces clean, slight blockage in sink.”

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Posted 3 years ago

“Easy booking process. Receptionist at the Lodge friendly & very helpful Pity no air con”

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Posted 3 years ago

“Very good customer service”

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Posted 3 years ago

“booking worked well”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Easy to book”

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Posted 3 years ago

“Easy to book online for 3 night stay in Dundee”

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Posted 3 years ago

“Even though I paid high price there was no fridge facilities no restaurant breakfast was delivered in box which we cancelled WiFi we cancelled as the pass was not correct 😑 we came from other side off leicester the carpet was sill being fitted we informed the receptionist and the supervisor regarding the window on left hand side like was broken we could hear noise all night even though the supervisor kept agreeing there wasn't wrong and they have some one looking though out night for safety I got up several times during night there was no one, the bathroom required updating, room had several issues bathroom door didn't have to hang your clothes no ironing facilities I have been several different hotels they where very nice and all the facilities where better at same price”

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Posted 3 years ago

“No air conditioning.”

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Posted 3 years ago

“In had difficulty booking and paying online”

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Posted 3 years ago

“Comfortable, affordable value”

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Posted 3 years ago

“Easy to find what u want and allows u to add extras”

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Posted 3 years ago

“Booking system is very good.”

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Posted 3 years ago

“Easy to do a reservation”

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Posted 3 years ago

“Easy to use.”

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Posted 3 years ago

“Awful smell in the place, no phone to call reception to informed them of dog food left in the corridor, shower and soap dispensers were empty, after getting into the shower did I realise.”

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Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews