Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the "overnight facility" of my choice.”

Helpful Report

Posted 3 years ago

“Terribly hot and stuffy. When I asked for a fan they said they didn’t have any, when I pushed the matter they mysteriously found one. Giving the distinct impression they just couldn’t be bothered to get us one.”

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Posted 3 years ago

“Good location”

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Posted 3 years ago

“Website easy to do business with. Clear information and allowed me, as a coordinator, to book for my colleagues without any drama.”

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Posted 3 years ago

“Terrible so far. Need to adjust booking & literally no help given. Please help !! Help me help you to a better rating .”

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Posted 3 years ago

“Easy to book over the app”

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Posted 3 years ago

“All I have done is made a booking”

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Posted 3 years ago

“Very easy to book, good availability and price, happy we can take the dogs”

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Posted 3 years ago

“Very easy system to use”

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Posted 3 years ago

“Travelodge site is easy to use, easy to find a suitable hotel near to where you need to be at a very reasonable price too..”

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Posted 3 years ago

“Very quick and easy to book”

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Posted 3 years ago

“A lot of bugs on both website and App ... An example : an UK postcode is mandatory on the invoice address, even though you live in France ... If you enter the correct french post code you have an error message and you can't finalyse the booking ... I had to enter à fake UK post code to finally complete my reservation.”

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Posted 3 years ago

“Booking experience was painless. Have had a nightmare with a competitor so it was good that this was easy. Looking forward too the stay”

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Posted 3 years ago

“Good value for money and comfortable rooms.”

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Posted 3 years ago

“Absolutely no problems with booking Travelodge on-line. It's a good place to stay!”

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Posted 3 years ago

“Reasonably priced clean and comfortable room. Everything we needed for our short stay. Restaurant next door which added to our needs.”

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Posted 3 years ago

“Very expensive to speak with on the phone. Customer services slow to respond via email. I'm a bit fed up with Travelodge.”

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Posted 3 years ago

“upon arrival the staff were friendly and fine. arrived at the room - only one lift working. went into the room and found the heater on the floor between the bed and wall with the plug almost pulled out. Fortunately the power was turned off or the building would have caught fire! I took a picture and returned to reception... No offer of an alternative room, no offer to inspect and remove the heater which was blocking access to that side of the bed! so it was left where it was - I was on my own and didnt need that side. later I found an empty plastic carrier bag and a used towel hanging from the bathroom door! Travelodge may be cheap but they still need to be cleaned and made safe to use. will look for a Premier Inn next time I am in the Leatherhead area.”

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Posted 3 years ago

“So expensive for just 7 days and with prices going up it's just so hard and expensive. Costing me near 700 just for a week as I've been evicted.”

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Posted 3 years ago

“Modern facilities, very powerful shower. However still very very average. Bed I know is individual preference but it was rock solid... My spine did not like it. The breakfast (cooked) was terrible, bacon's rubbery for instance, was not a nice breakfast, especially for an eye watering £9.50. Lack of any parking, I know is not Travelodge fault but they should offer a discount or a voucher with the NCP car park that they are connected to.”

Helpful Report

Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews