Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website, although the iOS app could do with updating as is dated.”

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Posted 3 years ago

“Booking process was what I would expect, and what other hotel groups offer.”

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Posted 3 years ago

“Good value for money”

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Posted 3 years ago

“easy enough: but it blanked out after first payment attempt and it was unclear if the payment had gone through. i paid again - hopefully only once”

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Posted 3 years ago

“Tiny room 4'6" bed, very cramped room and bathroom . Last time we stay in Chichester Travelodge”

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Posted 3 years ago

“Very good 👍 thanks”

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Posted 3 years ago

“The booking system is perfect for me, quick and easy to use, offering several alternatives to a fairly random enquiry.”

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Posted 3 years ago

“damn I don't speak English I went there, the receptionist did the buking for me, it was supposed to be for the same day, she put it a week later, I was almost out of battery, I didn't see the error at the time, I didn't understand why she didn't release the room, but When I got home I realized the mistake but now they don't want to refund my money..”

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Posted 3 years ago

“Easy straightforward online booking system, much better than IHG/Holiday Inn or Premier Inn. Called the front of house reception for some information, call answered promptly and professionally and answered my questions.”

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Posted 3 years ago

“no problem using site to book bit more info about exactly where travel lodge is would be good eg which motorway exit etd”

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Posted 3 years ago

“My postal code was not accepted”

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Posted 3 years ago

“We regularly stay at Perth A9 overnight when travelling to the Highlands, we find it convenient, clean comfortable with a very welcoming Inn across the car park .”

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Posted 3 years ago

“Easy and straightforward to reserve and book accommodation,”

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Posted 3 years ago

“Last time safe very pleased with room and friendly staff”

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Posted 3 years ago

“Always very easy to book a room.”

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Posted 3 years ago

“Easy website to use Wanted twin room clear to select this. Good price.”

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Posted 3 years ago

“I have been charged for 2 rooms which I didn't mean to book and I cannot get a refund. I feel that your booking system is not clear and being visually impaired, I feel that not be able to get a refund for an innocent mistake is discriminatory. I can't control my visual impairment and do the best I can, but I am human and make mistakes. Thanks, Naomi”

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Posted 3 years ago

“Booking was easy until I got to putting in my address. I have an Irish postcode which autopopulated BUT I also clicked to enter the address manually. However I was prevented from moving to payment until I removed the postcode. It wasn't obvious what the problem was. And the country kept defaulting go UK. It's a hotel chain. There shouldn't be an assumption that everyone wishing to book a room is from the same country!”

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Posted 3 years ago

“??????????”

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Posted 3 years ago

“Rooms very clean and comfortable and relatively quiet . Didn’t hear traffic noise. However bed and pillow a bit hard . Facilities ok if you want Macdonalds , Costa coffee or Burger King - nothing else available .”

Helpful Report

Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews