Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,780 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,780 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book and pay for”

Helpful Report

Posted 2 years ago

“Website fairly easy to navigate. Prices very competitive but seemed to increase in the short gap between our initial search and time of booking. Good facilities and locations close to the area we plan to visit.”

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Posted 2 years ago

“easy to use to book”

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Posted 2 years ago

“Very straightforward booking process but unfortunately the payment section was not. Accidentally went into APPLEpay option and ended up getting my credit card blocked. It then look almost an hour to get it unblocked to enable me to complete the booking. Not really a criticism of Travelodge but a frustrating time online.”

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Posted 2 years ago

“The booking experience is archaic when compared to Premier Inn, booking.com etc... it's slow, clunky and I usually have to attempt it multiple times to get it done. At least 50% of the time I end up booking elsewhere.... Also the quality of the hotels ranges from disgusting(Morden) to very good (Covent Garden) but toy don't know until you have experienced the stay. You really need to upgrade your brand damaging hotels... I think the rest of the questions highlight just how poor your IT provider or team are...”

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Posted 2 years ago

“Good locality, looks can be deceiving, some free parking and staff so”

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Posted 2 years ago

“Used Travelodge website to reserve 2 rooms for 1 night. Easy to use and pay.”

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Posted 2 years ago

“Window broke when opened Rooms get far to hot Beds are very hard”

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Posted 2 years ago

“I’ve always stayed with Travel lodge for the simple reason, cleanliness tidiness and best competitive prices”

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Posted 2 years ago

“Very convenient to use when travelling around and very useful to be able to change booking at short notice..”

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Posted 2 years ago

“The system didnt take my zip code. I tried to use the app but its the same result. To be able to book I needed to re-register for the third time. Last times i booked and visited I had the same issue. Now I have 3 accounts with you.”

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Posted 2 years ago

“Great room and very clean, amazing value for money and fantastic service.”

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Posted 2 years ago

“Nice pleasant staff Travelodge basic room comfortable place would go again to this Travelodge”

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Posted 2 years ago

“You have sent me the wrong email I’m not staying at derby cricket ground Jesus Christ get it right”

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Posted 2 years ago

“No problems bookinghave used in the past.”

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Posted 2 years ago

“Very expensive for a couple of nights for a wedding on July.”

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Posted 2 years ago

“Always a lovely stay from check in to check out. Staff always helpful, cheerful and polite.”

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Posted 2 years ago

“Tried phoning the actual hotel but could never get a reply and the calls are peak rate”

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Posted 2 years ago

“So easy to book and great choice of locations.”

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Posted 2 years ago

“The fact that we keep returning to the Travelodge at Highbridge says it all. Ease of booking, the friendly staff, room standard and convenient location draw us back every time we need a break from our busy lives.”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,780 reviews