Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent efficient from start to finish”

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Posted 1 year ago

“the booking was very easy to do”

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Posted 1 year ago

“The lady at the desk on the evening of Wednesday 26th July is what made this a 5 star review. I arrived on the motorbike and she changed the room to be as close to the Motorbike as possible. This made my week. I often use Travelodge but if anyone in management is reading this promote this lady ..fast.”

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Posted 1 year ago

“Worst booking site ever”

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Posted 1 year ago

“Clean, very friendly good choice of breakfast”

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Posted 1 year ago

“Unable to book breakfast, option did not appear when booking room”

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Posted 1 year ago

“Always clean and pleasant easy to book with plenty of lodges to choose from.”

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Posted 1 year ago

“Lovely and clean room staff very pleasant and helpful I would definitely recommend”

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Posted 1 year ago

“Really easy to book and our stay was perfect thankyou”

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Posted 1 year ago

“Easy booking system with good options to suit most people.”

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Posted 1 year ago

“Really frustrating!! Not happy”

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Posted 1 year ago

“The reception staff was pleasant and efficient. Double room not available so had to pay a little extra for a family room. Very spacious and more than adequate for a single night, but probably not for a longer stay with children.”

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Posted 1 year ago

“Booking process was simple and straightforward.”

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Posted 1 year ago

“Easy site to use”

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Posted 1 year ago

“We priced up a hotel having tried 4 times to get into your site as it kept asking again and going into yet another window. When we had the price, we spoke to our friends and then returned to the site and found similar problems as before and to our disgust the price had increased from £49 to £57 which I cannot believe is due to number of bookings within minutes....”

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Posted 1 year ago

“easy to book”

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Posted 1 year ago

“Very frustrating during the booking stages don’t know if it was your end problems with the app or my end with internet.Took ages to get through to the secure payment portal.”

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Posted 1 year ago

“Very quick and easy, great price thanks”

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Posted 1 year ago

“I have not booked at Grantham !!!!!”

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Posted 1 year ago

“Quick and easy to use, No problem using my discount code”

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Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews