Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,781 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,781 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm sorry to report that your Customer Service hasn't been able to solve my problem. I've reported my problem THREE times. I can't book from my profile because the foreign address isn't recognized (a UK zip code is required and there is NO way to set a foreign address). I worked with IT so please don't tell me 1) to clear my cache 2) to press "not in the UK button" (there isn't!) 3) not to use special characters (there aren't!). Please see the attached picture. It is a code problem so your IT department must solve it. I only can book outside my profile but this way I cannot see my purchase history. I've been a customer for many years, I'm astonished that this problem cannot be solved. Please reply to me only if you have a SOLUTION.”

Helpful Report

Posted 2 years ago

“The price fluctuations were remarkable. I checked your website Saturday & the price was £149, I checked again Monday morning & the price was £68. I checked again this morning & the price is £128!”

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Posted 2 years ago

“Always great for a few nights away”

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Posted 2 years ago

“HELPFULL, AND INFORMATIVE.”

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Posted 2 years ago

“I have stayed at Travelodge several times and always find the staff to be very friendly and professional. Hence why I never stay at any other accommodation when I’m away from home!”

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Posted 2 years ago

“Clean comfortable good location friendly staff”

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Posted 2 years ago

“Very modern clean rooms nice place only letdown was the buffet breakfast ,I will stay again but I won't have breakfast”

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Posted 2 years ago

“Easy to book, great options, great prices.”

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Posted 2 years ago

“Efficient and well located. No complaints”

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Posted 2 years ago

“Was easy to book online and everything went as thought it would and I'm looking forward to my stay next month”

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Posted 2 years ago

“Nice quick check in and comfortable clean room”

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Posted 2 years ago

“Very friendly and helpful reception staff.”

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Posted 2 years ago

“Waiting for a reply from Customer services. Booking re 1572983054. my original booking was online and the system entered wrong dates. I have been charged a £10 admin fee to amend the dates. I'm looking for a refund of the £10.”

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Posted 2 years ago

“No problem with booking very quick and straightforward”

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Posted 2 years ago

“Always value for money also near to airport”

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Posted 2 years ago

“Stayed with them quite a few times and always found them to be very good and helpful”

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Posted 2 years ago

“Really easy to book, great comfortable rooms”

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Posted 2 years ago

“Booking system is so easy to use, 30 seconds and I had a room booked and paid for.”

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Posted 2 years ago

“Normally good but this time couldn’t book on line, drove to the Travelodge I was trying to book family into. Reception could take the booking, so had to call an 0800 number. Took a while to answer managed to take the booking at last. But ended up paying an agent fee ( not a lot but still extra)”

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Posted 2 years ago

“Love travelodge! Easy to book and lovely rooms.”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,781 reviews