Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,779 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a 'tech dinosaur' I need a pretty simple booking process; this worked out fine!”

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Posted 2 years ago

“Easily done! Travelodge in Sandwich is New ( 3 years old), staff is helpful and friendly. Dinner is nice too.”

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Posted 2 years ago

“The staff was great. The location is perfect. Shopping, banks, bus station, dining and local produce all within 10 minutes walking distance. I will definitely be back summer 2024 again. Front desk staff was warm, friendly, and very helpful. Thank you for a wonderful stay.”

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Posted 2 years ago

“The website is very outdated and it is difficult to make booking as it freezes on the payment page.”

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Posted 2 years ago

“Took an age to process payment & no-one answering phone line to assist. Discount voucher/codes never transpire for normal customers like us. Will probably go back to using Premier Inn in future as there are no rewards for loyalty.”

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Posted 2 years ago

“Website kept crashing and I had to keep restarting my booking.”

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Posted 2 years ago

“I want to amend the booking but am unable to because the system has gone down. The man on the helpline said it'll be for two hours. It's still down 24 hours later.”

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Posted 2 years ago

“Great place to stay clean and friendly lovely stop over whilst on our travels makes it even better that our dog can stay too its got everything you need”

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Posted 2 years ago

“Always easy.”

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Posted 2 years ago

“My experience yesterday (14/9/23) and the day before (13/9/23) trying to book a travelodge was really bad. I don't know whether there was something wrong with their system but I kept getting directed to pages that weren't there or got the wheel of doom.”

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Posted 2 years ago

“Easy simple and great value for money”

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Posted 2 years ago

“its very much a hotel”

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Posted 2 years ago

“The corridor outside our room 104 had a bad smell. The bed etc was ok, but the shower was not very safe.”

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Posted 2 years ago

“There was a Problem with your website, it said URL not found when I was waiting to proceed to extras. It worked the following day though.”

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Posted 2 years ago

“Happy How quick and easy it was to complete on line. Thank you.”

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Posted 2 years ago

“Very quick and easy very straight forward”

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Posted 2 years ago

“Use Travelodge for short city stays. Locations great, basic but clean. Staff friendly. For forthcoming booking, I contacted Glasgow Queen Street direct requesting specific location in hotel and David very kindly took care of my request.”

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Posted 2 years ago

“It is fairly easy to book”

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Posted 2 years ago

“Stayed here many time’s excellent value for money convenient location”

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Posted 2 years ago

“A clean room, a shower, a bed and a kettle, all at a very reasonable price. Who needs more?”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,779 reviews