Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,780 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,780 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i found the area where i wanted to stay very quickly and booked in a matter of minutes. top marks”

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Posted 2 years ago

“The booking process was quite easy and fairly quick.”

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Posted 2 years ago

“Simple booking, lost our first deal as it booked up but managed to find an alternative”

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Posted 2 years ago

“Online booking so easy and quick defo do it again”

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Posted 2 years ago

“As I got this review after making 2 booking for September so only commenting on the booking process Whilst I’m very happily with the hotel bookings and prices the mobile app is appalling and must be the worst user experience of any app and I use quite a lot”

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Posted 2 years ago

“Easy and straight to the point. Looking forward for my stay.”

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Posted 2 years ago

“Easy to use and informative”

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Posted 2 years ago

“Easy to book good rates !”

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Posted 2 years ago

“It was reasonably easy to book on line but could do with a map to search the area you want!”

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Posted 2 years ago

“It has clear information, so it is limited time and effort, this is the most important thing for me.”

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Posted 2 years ago

“Nice friendly customer service.”

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Posted 2 years ago

“The site threw up a family room, expensive. I had to fiddle around to get the basic room.”

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Posted 2 years ago

“As a disabled person requiring a wet room with a double bed, it is always difficult negotiating a way through the web site. There are no CLEAR INSTRUCTIONS as to how to cover all the requirements! It would also be helpful to be able to book a disabled parking space near the entrance to the premises.”

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Posted 2 years ago

“I booked a room for the 23/06/2023 and cancelled It on the 21/06/2023. It appears I will not receive any refund of my £70.49 as somewhere there is a small print saver rate under £38.00 will not be eligible for refunds. I paid £70.49. Travel Lodge is tricking customers to earn money in an unfair manner.”

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Posted 2 years ago

“The staff were wonderful but food was awful. Nacho portion was a joke and looked like the Nachos had run out, so 3 had been broken into small pieces and spread out. Room OK and clean. Breakfast awful. I spent £10 on a yoghurt. Even the coffee was shocking. Even this form is messed up! WHAT DELIVERY?”

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Posted 2 years ago

“So far so good”

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Posted 2 years ago

“Over the pass couple of weeks I've stayed in the Travel Lodge at Cirencester and at present I'm staying at The Travel Lodge paignton seafront the staff here led by lee are absolutely fantastic they can't do enough for you I'm only into day two of my 9 day stay but have been blown away by how very professional they all are well done . I must give a mention to the staff at Cirencester as they were amazing too. Thank you all so much ex”

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Posted 2 years ago

“Site fine but my bank didn't like the security on your payment screen so declined. Caused problems with my card which meant a phone call to them to sort my card out next day.”

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Posted 2 years ago

“Great first impression. Good room with a lakeside view. However, not very clean around window or pillow, window had spiders and cob webs on handle and dust was left on pillow and spiders cob web above pillow shelf too.”

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Posted 2 years ago

“Happy to say that the hotel seems to have had a recent refurbishment, very clean with a nice comfortable bed, also good for the A1, although there's only a Starbucks on site, the only problem was the sweltering heat in the room, no use opening the windows due to road noise and flying insects getting in, the room had a fan but not much help, with the weather becoming much hotter it really needs air-conditioning.”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,780 reviews