Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useful, I like it.”

Helpful Report

Posted 3 years ago

“Comfy, clean and friendly.”

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Posted 3 years ago

“Mostly was great but found difficult to get back to change an error (amount t of adults, skept saying one but I wanted two.”

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Posted 3 years ago

“Hotel of choice. Great location and couldn't ask for more. Always lives up to expectations”

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Posted 3 years ago

“Good value for money never needed to complain.would recommended”

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Posted 3 years ago

“It's clean that's about it. Room looks empty, no fridge, hairdryer or iron, only 1 chair. One lift is out of order and the other looks like its been hit by a hammer on the door. Totally basic and no parking. On main road so very noisy. I should have read more before booking. I won't be back.”

Helpful Report

Posted 3 years ago

“June 2023 The hotel is in a great location in Cardiff just off the M48 / M4 and close to the park / ride into the Cardiff City centre. I stay at this hotel on a regular basis as my son is based in Cardiff for work and his degree course. I break my journey to mid Wales staying at this hotel. The rooms are always clean and well-aired when I arrive. The staff are both welcoming and very helpful. They are also very professional if you have any queries or requests upon arrival. I have been staying at this hotel since June 2019 since my son moved to Cardiff from Chesham in Bucks and I would not consider any other Travelodge location in Cardiff as this hotel always meets requests to have a room on the non M48 side. I have stayed there with my 2 godchildren from Zurich (aged 11 and 9 years old) and they loved the hotel room and remarked how lovely and patient the staff were during their stay as the children had been learning English for 4 months only. I have recommended this Travelodge to my friends and family in Mid and North Wales if they ever visit Cardiff.”

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Posted 3 years ago

“Always clean and tidy. Beds comfortable”

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Posted 3 years ago

“Unfortunately for our stay the lifts didn't work also really enjoyed being woken up by people kicking and shouting to gain access to the service access point every morning”

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Posted 3 years ago

“I booked the wrong night by mistake, I rang up and got the booking amended very easily, very helpful and friendly staff.”

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Posted 3 years ago

“Very easy to find where I wanted to go & dates I wanted to book”

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Posted 3 years ago

“Quick easy booking process”

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Posted 3 years ago

“Would have been 5 car park a bit small got parked but van full of tools so a worry if I couldn’t park there last night parked in kfc but managed to move van later on”

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Posted 3 years ago

“Booking process was simple to complete and confirmation efficient.”

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Posted 3 years ago

“Staff are fantastic”

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Posted 3 years ago

“Dreadful. The main problem with Travelodge is that they use "no-reply" email addresses. Thiey also try to insist that those who book must give them a telephone number. Due to being deaf , I cannot make enquiries by telephone and furthermore, they force me to give them a false telephone number. They should stop using "no-reply" email addresses, and they should publish a central email address for all Travelodge. This does not have to be a separate email for each hotel: one email address at their headquarters would be sufficient.”

Helpful Report

Posted 3 years ago

“always helpful and ready to assist. comfortable rooms.”

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Posted 3 years ago

“Easy to book and straightforward”

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Posted 3 years ago

“Clean, comfortable a perfect Motel atmosphere. Suits our needs perfectly”

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Posted 3 years ago

“Room for 2 bed made up but no duvet,it s on the floor in a bag.no drawers,not even a shelf,one chair for 2 guests.No info re area,eg cafes,restaurants pubs,places worth a visit.Half hour free wifi ! Then pay £3 NO TY.even supermarkets have free wifi.Never again,will stick with Days Inn,in future.”

Helpful Report

Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews