Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,780 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,780 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Todo muy claro.”

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Posted 2 years ago

“This will be the first time of staying in a travel Lodge so no comments at the moment.”

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Posted 2 years ago

“Clean, comfortable and convenient when travelling on the A1.”

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Posted 2 years ago

“Very easy to book. Very impressed”

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Posted 2 years ago

“The booking experience was very good. The process was easy to follow which was great for me as I am not very confident when doing online bookings.”

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Posted 2 years ago

“Love staying at Travelodge staff are all very friendly rooms are spotless and comfortable and breakfast is superb well done Travelodge Piccadilly Manchester my favourite”

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Posted 2 years ago

“I use Travelodge because they are friendly and cover my every need as I’m disabled highly recommended”

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Posted 2 years ago

“Always a good stay at this conveniently situated hotel and very reasonably priced.”

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Posted 2 years ago

“Easy to book.”

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Posted 2 years ago

“Clear and easy to use website.”

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Posted 2 years ago

“Very convenient place for us to stop en route to Scotland”

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Posted 2 years ago

“I found booking my stay incredibly easy and fuss free. Makes such a change to book anywhere these days without aggravation”

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Posted 2 years ago

“No services were provided. Key card didn't work.”

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Posted 2 years ago

“so easy to book online”

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Posted 2 years ago

“HAVE BEEN TO TRAVELODGE BEFORE, WE LIKE IT AS I CAN GET ADAPTED ROOM WITH SHOWER, LIKE THE PRICES TOO, STAFF ALWAYS VERY NICE & HELPFULL”

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Posted 2 years ago

“Plenty of options of room rates,quick and easy to book.”

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Posted 2 years ago

“We prepaid for evening meals and went to order but they only had pizzas or bites not very good after we had paid for them”

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Posted 2 years ago

“The booking process is easy. I have stayed at this hotel several times and always book an accessible room. My first experience was disappointing because the large bathroom had rails but an over-bath shower, which I can't use. When I queried it with Reception they offered to move me but for a one-night stay I didn't want the inconvenience. The advice was to phone after making a booking and explain that a walk-in shower or wet room is needed. I have done this for all my recent stays and the system works perfectly. The room is a very good size and the breakfast is excellent. I have never stayed at a busy time (children going to Chessington World of Adventures) so I don't know how adequate the parking will be. Up until now, we have been able to park very easily near the entrance. The price varies considerably.”

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Posted 2 years ago

“After a glitch in your website that change the dates on my booking when i went to change the bed type, i went to to ammend the bookin through manage my bookins and it showed two bookins i went to remove one and turned out it cancelled instead of ammneding. I explained this to customer services and was then told they could not help me or change the date because it had to be the exact amount that i was billed for. I offered to pay extra for the date i wanted and was denied that opportunity to pay £60 more for the same room. I trolled through the website and there was no matching price dates up to December 2023 for the orginal price i paid . Your terms and conditions trumped an error in your bookin system and i am now outnof pocket. Absolutely shameful.”

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Posted 2 years ago

“Bluntly refused to change the booking 2 mins after doing online and putting the wrong date in. Simple error as booking was an emergency same day need. Couldn’t change date or even amend to any other TL hotel. Poor and will never use again. Slept in the car! Anyone want a room tonight?”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,780 reviews