Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,785 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,785 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looking forward to staying with you up in Livingston next weekend”

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Posted 2 years ago

“Easy to book and use website”

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Posted 2 years ago

“Easy to find a stay in London at a reasonable price 👌”

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Posted 2 years ago

“We have stayed at littlehampton Travelodge before and the whole process is very easy. The reception staff are very helpful and the accommodation is great and fantastic value for money.”

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Posted 2 years ago

“Accomodation is clean and comfortable but the absence of any general hotel facilities make the stay feel very impersonal”

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Posted 2 years ago

“A leafy oasis with evening birdsong, the perfect destination after a long drive - couldn't fault the accommodation. Thank you everyone at Spinney T'lodge 🥰”

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Posted 2 years ago

“The Website is pretty useless. It's ok for booking a hotel, but when you log into your account to find your hotel bookings; you are informed that you have no upcoming bookings. The only way to find your booking is to go through your emails and find your confirmation email.”

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Posted 2 years ago

“Service by the supervisor and staff was excellent. Room was clean and fresh. A small point, but it would be helpful to have been provided with a glass or disposable cup for the washroom. Overall a comfortable and quiet stay.”

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Posted 2 years ago

“Booked an overnight stay online, when I received confirmation the date was a random date (not the one I booked). I called and spoke to someone who told me that if I wanted to book my original weekend it would be DOUBLE the price. I cancelled the booking but may have to wait up to 10 days for a refund. The only reason for the one star is that the person I spoke to was polite. Dissappointed.”

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Posted 2 years ago

“Clean, tidy and friendly staff. Comfortable beds”

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Posted 2 years ago

“Absolutely fantastic stay Clean and tidy, staff were excellent Thank you and see you again at New Year”

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Posted 2 years ago

“I’m very disappointed as there was no air conditioning working , couldn’t sleep properly and there was no shampoo and hand wash in toilet . I would never recommend anyone to stay there very bad experience.”

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Posted 2 years ago

“Very easy to book”

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Posted 2 years ago

“Very easy process”

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Posted 2 years ago

“We’ve been coming to Travelodge Mansfield Town Centre multiple times during 2022 and 2023 - our first few visits were great, no problems with check in and none with the room. Each time coming back the rooms have deteriorated terribly - the cheap Chinese soap dispensers either don’t work or have partially fallen off the wall mounting. Our room on the latest stay didn’t have hand soap in a working dispenser, and the tv remote was missing. The left side of the main bed had plug and USB socket which didn’t work at all (very annoying not being able to charge a cell phone!), and there was water left on the bathroom floor when we checked in. Come on Travelodge, sort it out! I know you’re a budget hotel, and I don’t expect anything but getting the pure basics right ! You used to be great, what has happened? Am I wasting my money continueing to stay with you?”

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Posted 2 years ago

“I don't use the computer very often, I found the booking experience nice and straightforward”

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Posted 2 years ago

“Found the staff very helpful . The room was nice and clean .”

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Posted 2 years ago

“Would stay here again if needed as the location is amazing but the cleanliness could have been better. Good - Location. Next to Walthamstow Central; practically on top of it. - the bed and pillows were very comfortable. - the room's kettle, shower, taps and toilet all worked as expected. - ample coffee and tea sachets etc plus door sign to hang if you wanted refills. - the power was consistent and all lights were working. - the staff; really accommodating and helpful. Jas on reception when we checked out was great, she deserves a raise if there's one going. Meh - You needed to pay for internet. The price was £3 for 24 hours, £6 for 48 so no incentives to bulk buy. Signal strength was patchy. I had to resend some emails. - The self service hot drinks machine in the bar was broken but staff were happy to help sort something if you wanted something. Bad - Some of the cleanliness: 1.In the room on arrival the plastic back of a blister plaster was on the floor, along with a broken pen; both looked like they had fallen out of a bin perhaps on the way out of the door from the previous guest. 2. Curious dried drop of raspberry pink on the shower basin from previous guest - shower gel? 3. Coffee bar floor good. Coffee bar raised floor shelves where maybe you would consider putting your bag near your feet - grim :-/”

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Posted 2 years ago

“Very good behaviour staff specialy today’s manager”

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Posted 2 years ago

“Nice clean room with good service”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,785 reviews