Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value. Good beds. Good Staff. Good locations.”

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Posted 2 years ago

“Good place to stay in Leeds city centre. Wish I had known before about the discounted car park as we parked across the road that cost me £32 for 24hrs.”

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Posted 2 years ago

“Expensive at £89 for one night!”

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Posted 2 years ago

“Easy to book, convenient location.”

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Posted 2 years ago

“We have used Travelodge several times this year, different ones in the Cotswold region. The beds are always dreamily comfortable. In the older hotels, the rooms, including the bathrooms are roomy and the furniture blonde, uplifting with its colour with plenty of shelf space, counter space and bedside table space - the newer hotels don't have enough shelf/counter/bedside space and do not use the lovely blonde furniture. We prefer the older hotels for this reason plus the fact that they still use keys rather than the infuriating key cards. Food at Stratford restaurant is just so good, we try and stay there when we can. The food is so tasty and the morning scrambled eggs are to die for. Well done. Occasionally there are minor problems, we have reported a smell from a hand basin of cabbage-like quality and a spillage of disinfectant that had puddled next to the bedside and soaked the socked feet that walked by the bed - we reported it at the desk and asked for it to be mopped up but nothing was done about it, we noticed, when we came back that night. In some of the newer hotels which we have stayed in throughout the country, the reading lights have been of many different types and none of them work properly - please stick to the type in the older hotels. The staff are very friendly and it is nice to have local staff who understand what you are saying. In the past, we have encountered staff who have had so little English that no kind of conversation could be had with them, which, when you are asking for a service, doesn't really work. I suspect that Brexit has put paid to this problem. When we leave the 'please top me up' flag on the door, I would prefer that the bins are emptied at the same time. Instead of having to remember to take extra tea makings to our room, it would be nice if they just gave us a decent amount in the first place - we're only asking for double the amount so that we can have a cuppa when we come in in the evening and one in the morning when we wake up. We use Travelodge because they provide a room, in which they allow three adults to stay in one room, which means that our adult daughter can share with us when the three of us go. We also use Travelodge because they are the cheapest option. We are currently visiting the Cotswolds for business once a fortnight and Travelodge is just about affordable (we don't get the money back from work). Also, we like Travelodge, there are no pretentions - it is what it is and you get what you get and for the most part, we like what we get. Well done. If you insist on refurbishing the older hotels, please, just update the carpets, nothing else needs changing, we like it how it is - if it ain't broke, don't fix it.”

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Posted 2 years ago

“Always reasonable price, any problems at Hotel usually get sorted out. We know you get what you pay for, sometimes it is not fully clean I think it is because they are using robot vacuum cleaners, we have seen staff leave them ina room while they do another task. Old style vacuums operated by a human could also be incorporated maybe if rooms do not get done fully. We have found that some places where workmen have been or areas where people have had muddy boots the carpets are very gritty if you walk around barefoot in the room so we now usually take slippers to wear. Staff are generally really lovely and welcoming, never had a rude staff member but would deffo highlight that if it happened! Overall I always recommend Travelodge to people better than rival more expensive ones who I will not name but starts with P!”

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Posted 2 years ago

“Nice staff but no restaurant or wheat gluten and milk free products”

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Posted 2 years ago

“Excellent accommodation. Great value. Easy to book. Good breakfast. Only downside is uncompetitive internet offer. Free Wi-Fi limited to 20 minutes.”

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Posted 2 years ago

“Never had a bad experience tbh.”

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Posted 2 years ago

“It's very easy to book stays in London. wonderful site.”

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Posted 2 years ago

“Nice and clean only stayed overnight”

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Posted 2 years ago

“Well known brand. Does exactly what it metaphorically says.”

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Posted 2 years ago

“Handy for the airport, good guy on desk but a bit overrun. Clean and decent price.”

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Posted 2 years ago

“Booking was easy and efficient”

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Posted 2 years ago

“I only booked a one night stay but booking was fairly straightforward and paid by card.”

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Posted 2 years ago

“Booking with the Travelodge website is easy. A lot of various hotels to chose from at prices that suit my budget. The upgrade of rooms in London is well ahead. Rooms look fresh and modern at compatible prices.”

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Posted 2 years ago

“It's just down the road from the Engine Shed music venue 🎸”

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Posted 2 years ago

“Nice rooms, but should be more tea and coffee in rooms. Oh and it should be FREE WI-FI EVERYWHERE!!”

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Posted 2 years ago

“Tried to book through Blue light card and not sure If I got my 5% discount. Still the room was reasonably priced so I went ahead”

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Posted 2 years ago

“Very good and affordable”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,772 reviews