Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

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“Very easy to book online, good web page.”

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Posted 3 years ago

“All ways happy wherever I stay”

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Posted 3 years ago

“Very difficult to find customer service and change password . Still havent managed to change password .”

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Posted 3 years ago

“Nice clean . Good location. Friendly staff.”

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Posted 3 years ago

“Very easy to book”

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Posted 3 years ago

“When we arrived my wife went for a shower after a long travel. However the shower backed up with water. The attendant dealt with the matter quickly thankfully so all of us could get showered. The overall room However was crampt for a "family" room and we thought it was strange that neither of the beds had duvets on them and instead they were rolled up under a chair. We quickly realised why; the room was unbearably warm and there was no AC to help. We also didn't have any hand-wash or hair/body wash in the dispensers- thankfully We had our own. Overall the room was disappointing to say the least but thankfully the fact it was close to many amenities meant we spent very little time in the room.”

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Posted 3 years ago

“Good reception, room nice and cool”

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Posted 3 years ago

“Easy to book, on the dates wanted at a competitive price”

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Posted 3 years ago

“Very easy to book”

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Posted 3 years ago

“All ok wait and see after our visit”

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Posted 3 years ago

“Booking experience on line good... Phone call to accomodation 13p a min + phone charge...!!”

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Posted 3 years ago

“The problem was that I could not pay via your payment system as it would not accept my postcode. I had to use paypal. Can you look into why your system rejects my correct postcode? Belgium 1950. Paypal got it right.”

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Posted 3 years ago

“Always good value for money- always know exactly what you’re getting and generally lovely staff. We’ve used Travelodge for years and NEVER had an issue. Thank you- keep up the good work!”

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Posted 3 years ago

“The room, on the top floor, was quiet. There were stains on the duvet cover which should have been seen and removed. Better next time?”

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Posted 3 years ago

“Very basic accommodation with no frills - in the right place, & not especially cheap, but you get what you pay for! WiFi ought to be free as it is with other chains.”

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Posted 3 years ago

“Very easy to do our booking”

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Posted 3 years ago

“friendly staff . clean rooms”

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Posted 3 years ago

“Nice and easy”

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Posted 3 years ago

“I use them , very comfortable and dog friendly”

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Posted 3 years ago

“Easy to book for us oldies, technology easy too.”

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Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews