Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying since early afternoon (29/06/2023) to manage my booking at the London Central Tower Bridge Travel Lodge (Booking reference 1568331251) as I had to travel home due to a medical emergency. The telephone system cut my out without an operator on several occasions. I did speak to someone eventually who directed me to the website to amend the booking. Again I have had no success and stand to lose £173.00 which i really can ill afford. I am frustrated, dissappointed and quite angry at the poor level of service and would appreciate somebody from customer service to assist.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Droitwich was clean and quiet and the receptionist Meena was welcoming and full of helpful information”

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Posted 3 years ago

“Very clean great Staff we are coming back room great good night sleep Thankyou so much”

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Posted 3 years ago

“Love the travelodges. Always a great stay”

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Posted 3 years ago

“Booking easy . See when we get there what hotel is like”

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Posted 3 years ago

“As an upcoming business, I would have thought that we could have received a better discount on our recent booking. We have twelve engineers that will require accommodation regularly this year, So hopefully moving forward, we can reach a suitable agreement for both parties. regards, Mark Webb”

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Posted 3 years ago

“All simple Grazie mille”

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Posted 3 years ago

“Room is clean but the corridors smelled musky as we walked down the long corridors.”

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Posted 3 years ago

“Emily was kind and attentive on arrival. Room clean and comfy. Good price and so close to the bike park. Perfect. 2nd time coming and not let us down.”

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Posted 3 years ago

“This hotel is a good location for where I want to go and I will be able to get about easily”

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Posted 3 years ago

“Really easy site to navigate. Found several options for our destination and pricing up several rooms with add ones was so straight forward. Just hope the hotel matches the booking experience!”

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Posted 3 years ago

“Very smooth booking, no issues at all.”

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Posted 3 years ago

“Good communications & Great price.”

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Posted 3 years ago

“An easy site to navigate, and I like how the price options are yea spare t and very clear”

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Posted 3 years ago

“Easy to book. You always know what you are getting. Convenient locations.”

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Posted 3 years ago

“The website is really difficult to use to book rooms. My wife, who trains IT users, found difficulty in booking us two rooms for one night. I like Travelodge, but I will try others rather than struggle with their online booking system.”

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Posted 3 years ago

“Easy no fuss booking very straight forward nice to know they accept pets now”

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Posted 3 years ago

“Aware the lifts were out of action when we booked. Room good size & had 2 chairs - a bonus! A little dated & not as clean as we would expect. A little over priced but it served its purpose. Good selection at breakfast but would have liked the bacon cooked a bit more, loved the sausages!”

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Posted 3 years ago

“Stayed before. Good location to shopping centre and near enough to visits friends and family. Coming back for 2nd visit hope I get room over looking the lake that is really nice. Free parking at hotel a bonus. Helpful staff.”

Helpful Report

Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews