Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,780 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,780 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Im 84 and I found the procedure straight forward first time on line”

Helpful Report

Posted 2 years ago

“Having booked 3 locations with Travelodge - Saltash, Gateshead and Derby the same issues existed in all of them when booking. Slow & unresponsive system with poor navigation when looking at all the hotels in the area; changing dates takes time and the option to get another better price with either same or different hotel is useful but moves you away from dates to another month at times! Prices are not competitive when you actually visit the hotel room - Saltash was not worth half the cost (£227 for 4 nights) as they had water pump issue so the welcome was more panic than warm; lack of room space; tv position completely wrong; lack of plug points; shower tray overflowing due to poor plumbing; Head Office decision to make cost savings meant no glasses in bathroom, lack of basic amenities (beverage for 1 cup for 2 people!), towels for 1 person (with 2 guest!), no floor mat or safety handles in bathroom!! When Reception was told about the lorry park with lorries driving in after Midnight and drivers making teas and food at 4 & 5AM Gary at Reception was not bothered and could not care less although it disturbed our sleep - so not impressed by the lack of responsiveness as he said "although it's our area we are not responsible for who parks and what they do especially if they disturb our guests!!" You don't know of these issues when you book as you are NOT honest & open when you describe the location and when we arrive it's too late!!”

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Posted 2 years ago

“Super easy to book online.”

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Posted 2 years ago

“Very easy and straightforward to book the dates required plus the bonus of being able to take our dog with us”

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Posted 2 years ago

“Basic but comfortable accommodation just right for one night stay in area I needed to be in that day. Very clean, bed was extremely comfortable and staff were friendly and helpful. Parking was a bit tight, and the entrance access to this particular TRAVELODGE ( Bristol, Filton) was very challenging especially late at night!”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Very happy with the site and the booking.”

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Posted 2 years ago

“Easy fast”

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Posted 2 years ago

“Clean, tidy, good location and nice prices.”

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Posted 2 years ago

“Have not been yet but booking on line was very easy.”

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Posted 2 years ago

“Rip off Saturday cost ,less than half on Sunday !”

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Posted 2 years ago

“Excellent offers , easy to use website for bookings - membership of Travelodge is a must for everyone”

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Posted 2 years ago

“One phone call .. all done”

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Posted 2 years ago

“Easy to book, clear options.”

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Posted 2 years ago

“Actual booking good, but searching and finding the most suitable one poor. It didn’t show on searches, only found through The Trainline! And it’s much cheaper than the other nearby”

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Posted 2 years ago

“Really easy to book”

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Posted 2 years ago

“Website straightforward to use. Everything was there that we needed. No issues at all.”

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Posted 2 years ago

“Friendly helpful staff. Clean rooms. Like the fact a window can be opened & not air conditioning”

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Posted 2 years ago

“A nice hotel, with good staff, very enjoyable.”

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Posted 2 years ago

“don't know haven't been there yet”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,780 reviews