Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book and in a very handy location for us using rail transport.”

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Posted 3 years ago

“Haven't stayed there yet”

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Posted 3 years ago

“Was pleased with being able to book time and place easy enough but after, saw advert for Trivago and thought I would test it out. Shocked to see I could have saved £79.50. I find this appalling. I thought going direct would be cheaper and feel I have been ripped off. I often use Travelodge and am very sad there no loyalty from you on prices.”

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Posted 3 years ago

“I needed to contact the customer service as I got stranded in Birmingham with no trains and when I finalised my prepaid stay for that night, it changed to the lower offer on 18th June. No phone service. No operators in the live chat.No room and up to 5 Wd to have a reply to my email :/”

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Posted 3 years ago

“Staff are very helpful and informative. Our room was very clean, comfortable and inviting.”

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Posted 3 years ago

“Good basic rooms but never yet been in a Travelodge with working internet which is not very good for business travelling and they need to stop profiteering with prices on Saturdays and ban holidays”

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Posted 3 years ago

“Good price at last avid traveler”

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Posted 3 years ago

“Looking to stay in Maldon for a friend's gathering on a Saturday night in August. Kept looking for a while as prices changed but overall it was quite expensive. Anyway had to give in and book just case I couldn't get anywhere. Booking process was straightforward but expensive on a room only basis.”

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Posted 3 years ago

“Never had a bad stay”

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Posted 3 years ago

“Site is easy to use and quick. Low rating because the price is getting out of line with what people can afford. OK I understand I am staying over a weekend just to go to the NFL game at Wembley and you are going to make your teeth meet and make as much as you can but with ticket prices hotel I doubt I will be back next year!”

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Posted 3 years ago

“Great price. Rooms look ok. Very easy on line booking process.”

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Posted 3 years ago

“Your website is confusing regarding car parking for guests. We have frequently used Travelodge across the UK and the norm has been FREE PARKING for 24 hours. On the one site we visited it states 'Free Parking' for 24 hours and the other site states there is a 'Parking Fee'. Hope you can clarify this.”

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Posted 3 years ago

“Always clean rooms and lovely staff. Good value rooms.”

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Posted 3 years ago

“Very easy to book using the booking website”

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Posted 3 years ago

“Easy to online book”

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Posted 3 years ago

“easy website to use and quick”

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Posted 3 years ago

“A very welcome bed after a long drive. Comfy, clean, good shower and staff on reception were excellent. Thanks.”

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Posted 3 years ago

“I do not understand why dogs are charged £20 each per night. This is far in excess of other hotels which welcome dogs. I would happily pay a deposit and pay subsequently if it was seen to need additional cleaning on departure”

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Posted 3 years ago

“Easy enough to book when and where”

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Posted 3 years ago

“Had some difficulty navigating the booking website”

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Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews