Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got to the point on the website to book, but could not see how to pay, so had to phone the EXPENSIVE booking line for help. The helpful young lady pointed me in the right direction and I was eventually able to pay. I have never had this problem before. Hence the score of 3.”

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Posted 3 years ago

“Breakfast was not good. When asked for a refund was told No. Had a problem with our room and asked Manager to look at it , they said no!, Travelodge normally amazing very disappointed”

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Posted 3 years ago

“Your web site is not working well with Edge browser”

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Posted 3 years ago

“what can i say been travelodge woolley edge southbound many times now and still keep coming back as staff very friendly and very helpful they welcome u with smiles and chat the rooms we have always been clean tidy and fresh see you in july”

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Posted 3 years ago

“Very easy to book.”

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Posted 3 years ago

“Staff nice and friendly, however, the whole place could do with a refurb, carpets dirty, paintwork dirty and peeling, it's a shame as it's in a really convenient place.”

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Posted 3 years ago

“Always a great stay at Travelodge. The staff are very helpful and the rooms are clean and comfortable.”

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Posted 3 years ago

“Very easy to book and I`m not very used to booking online.”

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Posted 3 years ago

“I arrived a day late, so that morning I called to ensure my room wasn't given away. As I went to check in, the first thing they said was 'your room has been given to somebody else'. Not an impressive start. The carpets along the edges of the walls are filthy and my room smells like a urinal. I won't be coming back to this Travelodge.”

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Posted 3 years ago

“Easy online booking”

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Posted 3 years ago

“Great staff i think in most of these places no one is expecting luxury ....but u definitely get good quality staff ine here rooms are clean and tidy each time i got here ...great place”

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Posted 3 years ago

“Very tired building and furniture, shower only just warm enough, atrocious WiFi we paid for. However the staff members, particularly Michelle on Friday and Cidy on Saturday were super helpful and friendly,,,, pay them more!!!!”

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Posted 3 years ago

“Excellent web site, easy to navigate.”

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Posted 3 years ago

“Haven't booked since covid. Found it much easier to book online this time.”

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Posted 3 years ago

“I found the process of booking my stay straightforward .”

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Posted 3 years ago

“Booking and cancelling both very efficient.”

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Posted 3 years ago

“Stay in travel lodges on a regular basis throughout the year, never have any issues”

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Posted 3 years ago

“My experience of booking with Travelodge was easy and straight forward, and fairly quick.”

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Posted 3 years ago

“Was looking at hotel you sent me an email with rate, by the time I cln hour later it had gone up by £11. Also why does it cost more to add a day to an existing booking than doing a whole new booking for an extra day.”

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Posted 3 years ago

“Someone had been smoking in the hallway when entering the building and there were “ bits” on the carpet and even the head of a razor on the floor in the bathroom- it didn’t feel very clean at all -”

Helpful Report

Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews