Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the booking very easy too do. But found the price for a Sunday really good value. But the Monday was nearly double an that's alot of money in these hard times.”

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Posted 2 years ago

“Staff excellent Internet atrocious Location good”

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Posted 2 years ago

“Hotel always clean. Helpful staff. Annoying that paying different rates each night for same room. Staying for 5 days, paying £117 one night and £35 another night when I'm not leaving the room. There should be a set rate if staying for a few days.”

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Posted 2 years ago

“I used the website, rather than the app, as I wanted to raise a donation for easyfundraising at the same time. The ‘page’ did not quite fit my screen and it was awkward to navigate up and down, eg. once the number of guests was completed, I couldn’t easily scroll down or get back to the booking without losing the information; I re-input the number of people several times. Also, I want a twin-bedded room and could not see how to request this set-up, rather than the zipped-together king.”

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Posted 2 years ago

“Expensive fir what it is”

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Posted 2 years ago

“Improve on your pricing. 30£ today, next day 97£. Did you renovate overnight?”

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Posted 2 years ago

“Odd thing,went to book a room after signing in as a member,then lost WiFi,changed to use mobile data but my info had gone,decided to book through the advertising email sent by travelodge and got the same booking 5 pound cheaper?why the discrepancy?You would think the cheapest would be after logging in and using the best price finder but it was nt.”

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Posted 2 years ago

“Online booking process wouldn’t let me change a double room to a twin room. No where to leave a message for reception staff or house keeping to inform them of disability and request a quieter area of hotel. I had to phone and speak to someone who was very helpful”

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Posted 2 years ago

“Poor website and booking not easy. Room okay but carpet very tired.”

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Posted 2 years ago

“Nice clean quiet hotel next to a busy road without much noise. Staff are amazing and help with everything they can. However if you don’t like the smell of weed from the council tenants don’t stay here”

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Posted 2 years ago

“The Travelodge app which I've used in the past no longer works with my android phone, so had to book via the website using my laptop, which was fine.”

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Posted 2 years ago

“We have stayed here a number of times. It is convenient for the tube. The staff are pleasant but not as efficient as the near by Holiday Inn Express or the Holiday Inn. I also had a dispute over a refund a few months ago and the manager assured that l would receive a refund credit for our next stay but this failed to materialise. The breakfast isn’t as nice as the holiday Inn mainly because of the quality of the croissants that are not crisp. Overall you pay for what you get. The major advantage is the disabled parking that is free whereas the other hotels charge approximately £18 a night.”

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Posted 2 years ago

“Use to use them 2/3 times a week when in London. Have reduced to 2/3 times a month as prices have increased dramatically since lockdowns, 50-100% in many cases, hotels seem very quiet now. Should offer cheaper prices and maybe a 'no clean option" for stays longer than one night.”

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Posted 2 years ago

“I miss an email address gor reservations where you can resolve questions and have a more direct contact, even more so when tje language is different and a phone call is not easy for this formalities.”

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Posted 2 years ago

“Nice hotel but motorway outside the window by the sounds of it.”

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Posted 2 years ago

“Basic accom not all are a good quality. Needs an update”

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Posted 2 years ago

“Overnight stay for work. Very basic Travelodge (rooms only), but as long as all you want is a bed to sleep in for the night, then it's fine. Just remember to take a bottle of water with you if you don't want to pay £2.10 for one from the vending machine”

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Posted 2 years ago

“Found the booking process quite difficult”

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Posted 2 years ago

“3-4 Stars only because of two members of staff, Sam and Chloë, who were very helpful, warm and professional. The room too was a decent one, clearly recently renovated. The Wifi was almost unusable in the room (second floor) but I used it downstairs nearer reception and in dining area where it was good.”

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Posted 2 years ago

“Price for room didn't go through on what it showed. Eventually costing more, than expected.”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,772 reviews