Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had some difficulty in booking from Canada when it came to moving to payment. Although I identified as being out of country and filled in Canadian address the site kept wanting a UK postcode. It took several attempts and I was unable to get any on-line help. I was about to book a different hotel when it finally worked. Had not had this problem booking other aspects of my trip.”

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Posted 2 years ago

“I found it difficult to read the pages as they were quite crowded. Some of the questions I would like to have answers to were not in the information. I needed to book an accessible room but could find no where to ask for twin beds. I did particularly like being offered assistance to leave the hotel in an emergency ( good work Travelodge). It would have been better if we could have stayed three nights but that doubled the price.”

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Posted 2 years ago

“This is only about the booking process. Website slow and more complicated than others I've used.”

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Posted 2 years ago

“The breakfast cost is a over the top but the room is clean”

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Posted 2 years ago

“Everything was fine, what I would expect from a budget hotel, except that there was not a drop of soap coming from neither of the two liquid soap containers! After reporting this to the receptionist, there was no improvement on the next day either.”

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Posted 2 years ago

“Good room to stay over night . There was a homeless sleeping in car park . Risk of ran over !”

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Posted 2 years ago

“Wi-Fi cost may be low but the power of your Wi-Fi is lower. 🫤”

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Posted 2 years ago

“Price is high and had trouble actually accessing dates to book”

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Posted 2 years ago

“It's great that you can now make larger bookings all in one go on the website. Thank you for amending that! Two things I would suggest that would have improved things for me is that you allow one booking name to be used for advance multiple room bookings; I've had to make guesses on some of the guest names and I don't think I can amend them online so now I most likely will have to call up and waste my time and your staff's time to correct them. It also wasn't clear that there was a big credit card booking fee which was avoidable using PayPal, perhaps you could make that clearer?”

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Posted 2 years ago

“Easily navigated,”

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Posted 2 years ago

“This is feedback on the website only. It's fiddly. I needed to work out which hotel would be closest to something, but had to reselect the town every time. The map needs to appear with options straight away and then we can click on the hotel's we want more details for. Going back a step shouldn't go back to Home or Search. I was using my laptop.”

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Posted 2 years ago

“getting discounts on bookings is like winning the lottery,long and drawn out,it took me an age to find a discount and all for five measly quid....very stingy...we use the travelodge for every break,four or five each year so getting a good discount is very helpful,i hope you can try to give a little more back especially to loyal and longstanding customers such as us..Stephen Schofield... leapyearuk@yahoo.co.uk”

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Posted 2 years ago

“its an easy process but it took an age to process my credit card payment, it buffered for so long; nearly ten minutes so i cancelled it and tried again..........possible network capacity issues at either end or a lack of server capacity at Travelodge end??!!”

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Posted 2 years ago

“Regarding the online booking process for the Travelodge at Southampton Central, almost everything was simple, clear and easy. Unfortunately the car parking information is not at all clear. The instructions are available to complete the guest parking payment requirements but the location of the primary parking area is not provided. When following the link for directions to car park I arrived at a Google maps page with a message that the location cannot ne found - in the search field is simply "," , a comma only. I'm still wondering where to park when I arrive.”

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Posted 2 years ago

“It was a bit confusing but not too bad.”

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Posted 2 years ago

“can’t fault the room or the gentleman on reception ( very helpful ) but the outside area is very tired and unkempt , only stayed 1 night and booked in a rush not realising no bar / restaurant but it’s only a 10-15 minute walk into Thrapston so no big issue”

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Posted 2 years ago

“Why is it when you book a deal the price goes up & it is not straight forward to book as you can see from my booking t o the Harrogate travellodge had to book it all separately to get the advertised prices. Just want you to explain don't suppose you will though.”

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Posted 2 years ago

“Travelodge prices are not that cheap”

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Posted 2 years ago

“I'm looking forward to my stay but was disappointed when my friends and family discount was not accepted at payment checkout.”

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Posted 2 years ago

“On the whole pretty happy each time I stay but can vary, sometimes ros are spotlessly clean sometimes a but grubby, sometimes shower is great other times nit so much pressure or space..depends on the building a bit I think”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,772 reviews