Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to find a travelodge in the area required, easy to follow instructions to book and pay and to add extras and quick response back with emails to confirm booking exceptional service all round”

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Posted 1 year ago

“Very easy service.”

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Posted 1 year ago

“The booking page was easy to access and fill in, thanks”

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Posted 1 year ago

“Enjoyable and comfy.”

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Posted 1 year ago

“The booking process is quite easy. But we always have problems receiving an invoice with our correct company address.”

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Posted 1 year ago

“Very efficient process and good value”

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Posted 1 year ago

“The atmosphere is fantastic, quiet and neat and the staff are courteous and friendly”

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Posted 1 year ago

“I visit Travelodge at Saltash a couple of times a year Its in a great position to explore both Devon and Cornwall.. I find it very easy to book on line using my mobile phone and it only takes a few minutes I'm looking forward to my holiday at Travelodge Saltash in September...”

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Posted 1 year ago

“Great location”

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Posted 1 year ago

“Very easy and straight forward to use, no issues.”

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Posted 1 year ago

“It was easy to book and the process was straightforward.”

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Posted 1 year ago

“Tried to book online. Got stuck waiting for secure payment. Phoned you and got charged by your premium number very bad as I had no warning. Your staff member couldn't get the payment system to work. Tried the next day to no avail. Had to download your app and book on my phone finally. So very unhappy over the whole experience. It didn't used to be like this when I used you in the past.”

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Posted 1 year ago

“Could not access the payment page. After several hours it finally worked”

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Posted 1 year ago

“I booked one room three nights Got email of One confirmation number But the receptionist told me there are two confirmation numbers So I am charged twice for one booking. I complain to get refund for one of the booking.”

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Posted 1 year ago

“Clean tidy excellent staff and sensible pricing”

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Posted 1 year ago

“The restaurant food was delicious and the staff was very friendly and room very clean and good”

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Posted 1 year ago

“Like the room s and the food”

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Posted 1 year ago

“Easy to book very good price thanks .”

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Posted 1 year ago

“It is for me so important to know what I'm going to get regarding hotel quality; non the less, it is important to know the professionality and kindness that comes from the staff, which never put me down at Travelodge! What is promised, you get - and that is, sadly, pretty rare all over the world.”

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Posted 1 year ago

“Using the London City Airport Travelodge as semi-permanent housing for residents from a social services needs background will in the long term seriously impact your image, I for example will be telling our (international) company travel section to avoid this hotel for that very reason. I have had very pleasant stays in other lodged throughout the UK over the past few decades and this was by far the worst I have experienced.”

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Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews