Traveloka Reviews

Name: Traveloka
Rating: 1.74

1.7 Rating 123 Reviews

16 %

of reviewers recommend Traveloka

Company Reviews

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Metrics

1.7

Based on 123 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 15th February 2024

Anonymous

Traveloka 1 star review on 11th January 2024

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Traveloka 1 star review on 15th December 2023

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Traveloka 1 star review on 5th December 2023

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Anonymous // 01/01/2019

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“Theyre customer service was worst ever, never ever booked on this. They would answer youre queries or anything for a longer time. Not worth it. Waste of money.”

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Posted 4 months ago

“I booked the ticket from traveloka and the airline was airasia. airasia suddenly rescheduled my flight after I bought the ticket, I received an email from traveloka and I was given the right to change the date or time of the flight if I don't like the reschedule made by airasia or to get a refund. to connect with traveloka via chat is the most difficult and you have to wait for about 3-4 hours, to get their answer, and for each of your questions, you will receive an answer after 1-2 hours. (traveloka you need to fix this problem) back to the story when I made a request to withdraw because I couldn't follow the schedule, at first they didn't allow it on the grounds that Airasia decided to change the schedule. I tried to request a refund but it was not allowed because the tickets I bought from them (traveloka) cannot be rescheduled and refunded. first it's not my fault for rescheduling. I ended up giving bad feedback on traveloka to end the chat and I had to buy a new ticket. this is what makes me determined not to buy tickets through this platform again. The next day, I received a chat from one of the traveloka staff asking if I would like to change the flight schedule. WTF! You finally responded after I left bad feedback”

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Posted 4 months ago

“I bought 4 tix for what I thought was admission to Singapore Sentosa Adventure cove. Turned out these were skip the queue tickets for some of the popular rides. When I reached Sentosa, I was told I had to buy the admission tickets and could ask Traveloka for refund. Wrote to Traveloka to ask for refund on the basis their info for the package on the website was unclear and misleading. I didn't get a refund at all. Boycott Traveloka at all costs.”

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Posted 5 months ago

“They are frauds. Please save yoir money and save yourself from the mental torture and do not buy from them”

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Posted 5 months ago

“Airline cancelled my flight, so I opted for refund. Turned out traveloka only allows credit refund; your money is gone for good if you’re travelling anytime soon. My other flight is also affected by this airline cancellation, but traveloka denied my refund request as airline cancellation by saying this flight is still open. Even when I can no longer use that flight. I wrote to customer support twice two weeks ago, and so far there is no response of any kinds. The airline is obviously at fault, but traveloka’s attitude and speed of action are far worse. For unknown reason, the website doesn’t allow me to submit my review with the screenshot of my two bookings.”

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Posted 5 months ago

“They are frauds. I paid extra for extra luggage and seat upgradation. When I boarded flight they said they have not receivefd any info or payment regarding this.”

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Posted 5 months ago

“I used their app to book my flights, but their system issued me an incorrect ticket. Despite contacting them the minute I received the incorrect e-ticket, they have been incredibly uncooperative in rescheduling my flight. It takes ages to get through to an agent on their customer service line and when you do finally speak to someone, they tell you that they can't do anything, but will pass your message along. Their chat support is even worse, with whoever handling that being completely incompetent. They reschedule the flight to whenever they choose, i.e., completely wrong dates, and still try to charge a rescheduling fee, irrespective of the fact that the whole situation arose due to their system error. I will never use them again and am now out of pocket having to book an extra night's accommodation because I won't arrive in time to catch the ferry to my end destination. I absolutely do NOT recommend using them: the couple of bucks you're looking to save are not worth the hassle of having to deal with their faulty systems and useless staff.”

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Posted 5 months ago

“This Traveloka site is fake and no genuine rating provided in the site.On backend they ask people to opt for 5star rating and giving money for getting high promotion on their sites.Even they are doing frauds and lost poor people money .Dont trust”

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Posted 7 months ago

“You people are Thief! I booked a flight through your website 4 January 2020 for rm417.because of COVID 19 my flight was cancelled by the airline and country border closed. After waiting over 3 years you refund on rm22? You people are despicable. I'll be sure to post this on every platform so people don't use your application.”

Traveloka 1 star review on 12th September 2023

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Posted 7 months ago

“the airline Cathay Pacific wouldn't let my colleagues wife on her flight!! apparently there was an issue with her ticket, but her friend got on ok. Traveloka, We've tried calling you, you hang up!! We tried emailing, you don't answer, we've tried the messanger service, you say "We're working on your Query" and still 24hours later, NO F*kcing ANSWER!!! Your a SCAM Traveloka!!! DO NOT USE THEM!!!!”

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Posted 8 months ago

“You're a scam! You hacked my credit card!”

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Posted 8 months ago

“I do not travel! Your company tried to charge my PayPal account this morning. A $70.40 charge... I called and was asked for my PayPal account number for verification 😅😅 Then was told that no.manager is available to even call me back. I will tell all that I know and post on socia.media to never use this company.”

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Posted 8 months ago

“I wish I could give 0 star. They are a scammers and the customer service are not willing to help.”

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Posted 9 months ago

“Avoid at all costs! Booked hotel for 1 week, non refundable, only to be informed AFTER the booking process that I will also have to pay at the hotel 15% of the total + some other fee!! Crazy!! This is never informed before confirming! I tried to book again same hotel just to make sure. Customer service is useless!”

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Posted 9 months ago

“Booking a hotel thru this website and received a call from them, the hotel room is not available even after getting a confirmation email. Need me to re-do booking another hotel.... With the same outcome, hotel rooms are not available. Waste my time and money. Customer Service was not really helpful and tolerated and I request on the compensation.”

Helpful Report

Posted 9 months ago

“This traveloka is fraud . I booked online there is another price and then after they call me again saying price has increased why they want to make fool of me it’s not my mistake I booked according to application and now they call and tell me price increased but there’s no update in the application. And I had booked for 30 kg going and comeback but they decrease my Babbage without informing me !!why I paid money for ???and then I asked them that’s not my mistake that’s because you didn’t update your prices in websites but no they didn’t want to listen …they said if I don’t want I can refund and I asked for refund now they asking me cancellation charge USD 265 …does this make sense ???? No how they can be double faced if there was already updated price I wouldn’t have lost my time talking with them hours to say my concern but still they doesn’t care .this is very bad I don’t recommend people to book from this application 👎👎👎👎👎and one time is understandable but two time is not okay same excuse will not work every time .😡😡😡😡I m very angry with their management team and everyone .they want charge for everything they have something in their website and different while doing action totally not good. It not acceptable .”

Traveloka 1 star review on 1st July 2023

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Posted 10 months ago

“Don't buy any ticket from traveloka they are bloody scammer company apply tricks in your purchase after no one there to hear your complaints worst platform to buy ticket in Thailand”

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Posted 10 months ago

“Traveloka is scammers. I need to change date if my flight and wanted me to pay more than i paid, i asked refund and tell me i will get $373 but when i said ok refund me then the bill came only $123 they said there have $250 refund fee. Who in the right mind will pay $250 refund fee? Please be aware and don’t use traveloka. You will lost a lot of money from using them website!!! Thieves”

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Posted 10 months ago

“Worst company ever. I won't never ever use traveloka again. For reschedule my flight I have to pay full amount a new ticket, while the old ticket can't be refunded. My flight schedule still a month in advance. What sort of agent it is.”

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Posted 10 months ago

“Traveloka is a scam! I booked ticket and never receive my booking code! Called plenty of times without any respond or help! Couldn't check in. Never ever trusting them!”

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Posted 10 months ago

Traveloka is rated 1.7 based on 123 reviews