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Traveloka Reviews

1.7 Rating 123 Reviews

16 %

of reviewers recommend Traveloka

Company Reviews

1.7

Based on 123 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 15th February 2024

Traveloka 1 star review on 11th January 2024

Traveloka 1 star review on 15th December 2023

Traveloka 1 star review on 15th December 2023

Traveloka 1 star review on 15th December 2023

Traveloka 1 star review on 5th December 2023

Traveloka 1 star review on 5th December 2023

23

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible terrible service! They do not care for their customers at all! Just book directly with airline and avoid the hassle. I had to rebook a flight because my son had a change of school schedule. I tried to rebook with the airline itself and they were only charging me $60 but I keep getting an error and the airline told me that I need to rebook with Traveloka because I made the booking with them. So I contacted them and they were charging me the price of a whole new ticket, just to rebook for one flight they were charging me more that $600. What a scam! 😡😡😡”

Posted 1 year ago

“Hello. Traveloka is not trustworthy. We booked our flight on Nov 19, 202, cebu to manila, and suddenly they sent us an email that it would be changed to Nov. 6, 2021. We sent them a message that we did not agree with it hence we were still in manila at that time (our flight fro manila to cebu was Nov 13, 2021). Actually it was our return ticket. They informed us that we would seek refund for it. We waited for 7 months. At one time, they let us choose if we want to convert the refund to a rescheduled flight. We supplied the needed requirements.But, at the end they said it couldn’t be refunded because of airline policy, – it says it was not fully cancelled flight. And our reservation is not refundable. We do agree, it is our fault, if we were not the ones who did not fly on schedule. But it is very clear under the sun that it was their fault. Where is the justice?”

Posted 1 year ago

“I booked some tickets in Traveloka last 2 years and because of Covid everything been cancelled even my flights. It's been two years and until now the issue hasn't been resolved. I have a quite amount of money that they been holding. I am trying to get in touch with customer service but none of them really helped me and resolved the issue.”

Posted 1 year ago

“They have terrible customer service. We made a mistake in filling out one of the names when we were booking. But we requested it to be corrected immediately. Almost a week later we had to email them to follow-up. It turns out the 24h period to change details had lapsed. But we did send all the necessary details within 24h. But that was all we got. They sat on our request for too long and then they didn't even bother fixing it by contacting the airline directly. And they didn't bother replying to our unrelated clarifications either. We were the ones that had to contact the airline directly, who have customer service that's just as bad. This whole ordeal took us 5hr to fix. It should've ended really quickly, in less than an hour.”

Traveloka 1 star review on 2nd July 2022

Posted 1 year ago

“Just avoid them at all cost. Only respond on any changes to flight ticket is to deal with the airline directly before even consulting the airline and only give excuses on why they cannot do anything about it. Where else airline keep telling me that only they can change.”

Posted 1 year ago

“Very bad service take my money and don't want to refund me back alot of excuses......”

Posted 1 year ago

“MAJOR SCAM! I was unable to go on the flight and now will miss my flight due to the negligence of Traveloka booking me at two different airports for a connecting flight. My son and I were denied entry leaving Jakarta. Noone has helped for two hours and now I will miss my flight! Will NEVER USE TRAVELOKA AGAIN. So sad and upset. No urgency w/ customer support. Update; they want to charge me 107,000,000 to reschedule my flight. Three times more than the original cost. I have a return flight that they have now canceleled. This return flight isn't till July 17th vut they have canceled it . Have not responded to help find a solution but instead are trying to take MORE MONEY from me.”

Traveloka 1 star review on 20th June 2022

Traveloka 1 star review on 20th June 2022

Traveloka 1 star review on 20th June 2022

Traveloka 1 star review on 20th June 2022

Traveloka 1 star review on 20th June 2022

Traveloka 1 star review on 20th June 2022

Traveloka 1 star review on 20th June 2022

Traveloka 1 star review on 20th June 2022

Posted 1 year ago

“Worst service ever. They take your money before confirming that the product they advertise is available. I am still waiting for confirmation of a refund and they shut the phone in my face when following up on the process. The customer service employees are like they are programmed to keep saying the same thing no matter what you are asking them.”

Posted 1 year ago

“Booked and paid for hotel. Ended up hotel management state all the booking from traveloka they did not receive! So we have no rooms to stay!”

Posted 1 year ago

“Don’t ever book your ticket through the third party, specially is Traveloka, I had booked my ticket with scoot airline and canceled because Covid restrictions, I would like to get a refund voucher ( not money) for next trip but until now we can’t redeem the voucher because Traveloka registered my voucher with their gmail so that I can’t get the OTP to verify my voucher. So many many time I’m trying to contact Traveloka but nothing at all, even scoot helped us to changed the voucher but the OTP was sending to Traveloka gmail. MONEY WASTED BECAUSE OF YOUR CARLESS WORK TRAVELOKA.”

Posted 1 year ago

“THIS TRAVEL AGENCY IS HORRIBLE, I MADE A BOOKING FOR MY BROTHER IN 2019, THE CUSTOMER SERVICE ASSISTED ME TO MAKE THE BOOKING BUT HE INPUTED THE WRONG RETURN FLIGHT DATE ON THE BOOKING DESPITE OF SHOWING IN THE ITINERARY THE CORRECT ONE. AT THE TIME OF CHECK IN, CEBU PACIFIC AGENT DID NOT RECOGNISE THE BOOKING AND FORCED MY BROTHER TO REBOOK THE TICKET AND INCURRED ADDITIONAL FEE. TRAVELOKA THAT TIME JUST PROVIDED US 1,500 PESOS FOR REIMBURSEMENT. NEVER TO THIS AGENCY AGAIN!”

Posted 1 year ago

“Seriously - avoid these people. Their customer service - and you’ll definitely need to contact them if you book anything on their app or website - are as bad as it gets.”

Posted 1 year ago

“Traveloka screwed up our scheduled transportation today from Nha Trang to the airport. No car or driver showed up as expected at 1:00 PM so we had to make last minute panic change to GRAB which worked out good. As a result I have also cancelled our future Booking for May 26. Can’t afford another mistake on their part.”

Posted 1 year ago

“I advise everyone don't use Traveluka, their customer service is not even helpful. Our family of three bought tickets from Singapore Airlines no through Traveluka last week. I wanted to buy another ticket for my child because the flight time is too long as I discovered there is another route comes with shorter travel time. Singapore airline said that my ticket was sold at Traveluka, they need me to call Traveluka so that the reps can assist me on this. First call, Traveluka's customer service officer told me to wait for their email. Second call which is 3 days later, I called them again and they said they have not received the email from Singapore Airline. Third call, 2days later, I still didn't receive it and Traveluka told me the same thing again. I suggested them not to wait for the email from SQ and instead they could just call SQ directly to liaise with SQ customer service. Traveluka said they will contact the SQ specialist team and asked me to wait again. Today, I still did not receive any updates from Traveluka and I called SQ directly and got them to resolve this issue on the behalf of me asap. Less than half a day, issue resolved. Traveluka was not being helpful and they didn't even bother to update me at all. They have no sense of urgency and never put themselves in customers' shoes. This is so bad.”

Posted 1 year ago

“TRAVELOKA DONT DESERVE EVEN 1 STAR. The worst customer service I have ever experienced. Pay the extra and save yourself a world of pain and misery. This organisation should be shut down! My daughter booked a room with three weeks notice. The next morning tried to cancel. They fluffed around, so many frustrating calls, promise of assistance and none given. Appalling service.”

Posted 2 years ago

“DONT BOOK HERE!!!!!!!!! If I could give Traveloka a zero, I would. But that’s not possible. I have never been so frustrated. I booked a room for my friend who was coming down to visit from Queensland. I booked the room, then an hour later my friend said they wouldn’t be coming down for personal reasons. I immediately tried to cancel my booking which still had 3 weeks notice. All communication to the customer service was absolutely terrible. Their landlines were crackly making communication almost impossible. I’m appalled.”

Posted 2 years ago

“My son bought me and his brother tickets more than a month in advance. Traveloka informed me THREE TIMES that our flight is either rescheduled or cancelled. Last notif was given a little after midnight of the latest rescheduled day of departure. We rented car, made an 8 hour rushed trip to the airport, only to discover there’s no such flight for that day. VERY DISGUSTING! Unprofessional!”

Traveloka 1 star review on 22nd April 2022

Traveloka 1 star review on 22nd April 2022

Posted 2 years ago

“First time book flight with them, very bad experience , cannot solve problem , no after sale customer service , push the problem to airline and I have to communicate with the airline myself , don't use them you will regret like hell If I can select 0 star I will not even give them a 1 star”

Posted 2 years ago

“IT WOULD TAKE FOREVER TO RESOLVE YOUR ISSUE. DO NOT USE THEM.”

Posted 2 years ago

“I should not even put any star. It’s terrible to book with them as if there’s problem, nobody you can talk to”

Posted 2 years ago

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Traveloka is rated 1.7 based on 123 reviews