Triton Cycles Reviews

Name: Triton Cycles
Address: Unit 4 Prospect Business Park, Langston Road, Loughton , Essex
Rating: 4.56

4.6 Rating 4,060 Reviews

89 %

of reviewers recommend Triton Cycles

Company Reviews

Metrics

Info

4.6

Based on 4,060 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

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Triton Cycles 5 star review on 5th August 2020

"Okay i allready made a review an google so let me copy Paste it, because I\u2019m too lazy:\r\n\r\nSo I'm native french\/german so please excuse my grammar...\r\nI was on the search after a specific bike:\r\n\r\nGT Grade Carbon Carbon Expert 2020 \/Colour Jade\r\n\r\nso with the help of google i found triton cycle and they got pretty amazing price and deals, especially if you don't have to pay the VAT in the UK, which is with 20% pretty high compare to Swiss MwSt -> 7.7%.\r\n\r\nso i wanted to order the bike (check my printscreen) but I had 2 question about the right frame size and the VAT return. Unfortunately and like the other reviewer said before, they're not reachable on the phone and didnt answer my 2 mails... so i wasn't sure if its a scam or not and I didnt ordered the bike. and then i started to read the review and check about reddit, you know stuff you do, to be sure about a firm.\r\n\r\nafter a week or two, i decided \"fuck it\" i'll pay with the credit card and if i don't get the good, then mastercard will reimburse my purchase.\r\nbut then the bike i wanted GT Grade Carbon, wasn't anymore available and I was kind of piss of myself and mad because i didnt get any answer. After that i thought okay, so they're real and have a stock and the online shop is somehow connected to the stocks, so i dediced again to give it a try with the:\r\n\r\ncannondale topstone carbon 105 which is pretty similar from the spec and geometry i just like the frame more from the GT.\r\n\r\nso let me make the story short:\r\n\r\nI ordered the bike on 21. May and received it on 28. may see the print screen (Triton and TNT). -> thats just a week and I'm living in Switzerland and with the borders regulation with corona it's pretty fast! \r\n\r\nso what i want to tell is -> maybe the communication is bad but the service and price is GREAT! thanks guys i'm really happy with my purchase!\r\n\r\n i gove Triton cycle just 4 Star out of 5 because the lack of communication. with better communication i would have give them 5 Stars."

Triton Cycles 4 star review on 2nd June 2020

Michaël

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought S/Steel interlink chain wheels for my wife and I's tandem plus a new chain. So far so good ask me after a few hundred miles I will be watching the chain wear (stretching) carefully.”

Helpful Report

Posted 7 years ago

“Ordered some bike pedals small amount of damage on them .I can live with it but would suggest checking items before sending them out”

Helpful Report

Posted 7 years ago

Hi Mark, We are very sorry your pedals arrive with a small amount of damage on them. We try to do our best to inspect every item during our picking process. Unfortunately the product may have been damaged during transit or we may have missed the small damage. If you email across some pictures of the damage we will happily try to provide a resolution! Kind regards, Triton Cycles.

Posted 7 years ago

“The bike was priced really competitive, but the packaging was damaged.”

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Posted 7 years ago

Hi there, We are very sorry the bike packaging arrived damaged. From our understanding the bike itself is not damaged, which is good! It sounds like the packaging did it's job in protecting the bike :) As soon as the order came through, your bike was picked and PDI'd in our workshop. At the same time we inspected the packaging to ensure it is in a good condition before being dispatched with our courier the same day. Unfortunately from that point on it is out of our control in how the package is handled. Our couriers are usually very good and our orders usually reach our customers without any issues. Ideally we would have preferred your order to arrive with no issues what-so-ever, but we are glad the bike is fine and it is only the packaging that is damaged! :D We hope you enjoy your new bike! Happy riding! Kind regards, Triton Cycles.

Posted 7 years ago

“i got the order; but the fact i tried to call several times and only received an answer phone was so annoying as i wanted to change the order before it was dispatched”

Helpful Report

Posted 7 years ago

Hi there, We are very sorry you couldn't get through to us over the phone. We do have multiple phone lines however there are periods where we get extremely busy and as such may not always be able to get through. We various avenues for customers to contact us; if you find you're having no luck on the phone, please feel free to email or message us on Facebook/Twitter! Again, we are very sorry that you couldn't get through to us and for the inconvenience this may have caused. Kind regards, Triton Cycles.

Posted 7 years ago

“First time customer: ordered a rear axle and a front came, called up and lady quoted 1 working day for re-ordering came within time quoted and correct item. not the best start but more than made up for their mistake, very good customer service”

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Posted 7 years ago

“Wrong part sent in error,however as per the instructions on the website I contacted them by phone and they sent me an email with a returns label,now have recieved the correct part,it took a few days extra but we got there in the end, i would and most probably will be using them again.”

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Posted 7 years ago

“Prices and service are good but with every order I've made with them it sits 'In Picking' for 4-5 days before anything happens. Once shipped delivery is very prompt but I wish they'd pick items a little quicker. Would be 5 star service if they could get things shipped quicker.”

Helpful Report

Posted 7 years ago

“Satisfactory really, I purchased a fabric scoop ultimate saddle for around £150 and I received it in the post packed in a Jiffy bag with the carbon rails exposed and marked. The measurement markers are now chipped off from being exposed from being outside the package in transit. But I've just put up with it really. Still a nice saddle.”

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Posted 7 years ago

“Well I think I was delivered the wrong cassette so not super happy”

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Posted 7 years ago

“Thanks for delivery. There is a plastic tube inserted in the seat shaft – can you tell me what it is for and what to do with it. There is no manual, the package is apparently not intended for end users but for mechanics. End users are left with a bunch of useless documents instead of a one page description how to assemble it.”

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Posted 7 years ago

“Product was fine but delivery very poor. I had texts to say the item would be delivered in a one hour window so i waited but it never arrived. then I set up a redelivery to my neighbour the next day as I was away for 4 days. It wasn't delivered to my neighbour instead the package was left outside my house for 4 days!”

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Posted 7 years ago

“Great service and fast shipping”

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Posted 7 years ago

“missed my 1st delivery day as asked to leave package with neighbours. not even sure neighbours were tried as following day I had just got in from work when delivery arrived at my door without neighbours tried. not particularly happy or unhappy. i do wonder why though our views are requested, let alone even read if email requests are ignored.”

Helpful Report

Posted 7 years ago

Hi there, I'm very sorry for any inconvenience caused. Your email request was definitely not ignored as DPD did receive the request for your delivery to be left with a neighbour if you were not in to receive it. The system shows that DPD were unable to deliver the parcel and left a calling card, perhaps they tried your neighbours but they were not in as well. As for the delivery on the following day, you should have received a text and/or email informing you of the new one hour delivery window, I'm sorry if you missed it. DPD do try to deliver to the original delivery address before trying the neighbours. We greatly value our customer feedbacks as it helps us grow. We are constantly seeking to improve our services; feedbacks help us see what we're doing right and what we can improve on. Thank you very much for your feedback, we will strive to improve on this and hopefully you'll have a more pleasant shopping experience with us the next time! Again, I'm very sorry for any inconvenience caused! Kind regards, Triton Cycles

Posted 7 years ago

“Bike arrived it a timely fashion,although there were no instructions on how to assemble the bike only safety instructions/guidelines.”

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Posted 8 years ago

Triton Cycles is rated 4.6 based on 4,060 reviews