Triton Cycles Reviews

Name: Triton Cycles
Address: Unit 4 Prospect Business Park, Langston Road, Unit 4 Prospect Business Park, Langston Road, Essex
Rating: 4.56

4.6 Rating 4,063 Reviews

89 %

of reviewers recommend Triton Cycles

Company Reviews

Metrics

Info

4.6

Based on 4,063 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road,
Unit 4 Prospect Business Park, Langston Road
Essex
IG10 3TR

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Triton Cycles 5 star review on 5th August 2020

"Okay i allready made a review an google so let me copy Paste it, because I\u2019m too lazy:\r\n\r\nSo I'm native french\/german so please excuse my grammar...\r\nI was on the search after a specific bike:\r\n\r\nGT Grade Carbon Carbon Expert 2020 \/Colour Jade\r\n\r\nso with the help of google i found triton cycle and they got pretty amazing price and deals, especially if you don't have to pay the VAT in the UK, which is with 20% pretty high compare to Swiss MwSt -> 7.7%.\r\n\r\nso i wanted to order the bike (check my printscreen) but I had 2 question about the right frame size and the VAT return. Unfortunately and like the other reviewer said before, they're not reachable on the phone and didnt answer my 2 mails... so i wasn't sure if its a scam or not and I didnt ordered the bike. and then i started to read the review and check about reddit, you know stuff you do, to be sure about a firm.\r\n\r\nafter a week or two, i decided \"fuck it\" i'll pay with the credit card and if i don't get the good, then mastercard will reimburse my purchase.\r\nbut then the bike i wanted GT Grade Carbon, wasn't anymore available and I was kind of piss of myself and mad because i didnt get any answer. After that i thought okay, so they're real and have a stock and the online shop is somehow connected to the stocks, so i dediced again to give it a try with the:\r\n\r\ncannondale topstone carbon 105 which is pretty similar from the spec and geometry i just like the frame more from the GT.\r\n\r\nso let me make the story short:\r\n\r\nI ordered the bike on 21. May and received it on 28. may see the print screen (Triton and TNT). -> thats just a week and I'm living in Switzerland and with the borders regulation with corona it's pretty fast! \r\n\r\nso what i want to tell is -> maybe the communication is bad but the service and price is GREAT! thanks guys i'm really happy with my purchase!\r\n\r\n i gove Triton cycle just 4 Star out of 5 because the lack of communication. with better communication i would have give them 5 Stars."

Triton Cycles 4 star review on 2nd June 2020

Michaël

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the black Dia Compe 988 brake levers, received item quickly but they did not match as seen advertised, they came with red and silver spring caps instead of black. A bit gutted but hey!”

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Posted 7 years ago

“Great product, excellent description. Nice staff to speak to on the phone. Let down by poor delivery.”

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Posted 7 years ago

“Fast and correct delivery but blendr did not have bolts or screws to put on the bike.”

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Posted 7 years ago

“The delivery is worthless i still havent got my package”

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Posted 7 years ago

“Très cher pour ce que c est.”

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Posted 7 years ago

“Has a good product range and fair pricing, however can be slow to dispatch.”

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Posted 7 years ago

“The product was a great price. There was no tracking info so I've no idea when it will turn up, so may end up in Yod-hell.”

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Posted 7 years ago

“The shipping company contacted me with a delivery date, but this was subsequently cancelled. My parcel appears to have been travelling around the country according to tracking data, but will not now arrive (if it actually does) until after Easter. Not a very good effort by the shippers.”

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Posted 7 years ago

“The service was good as questions were answered in a very timely manner. However, I did ask whether Trek Lower shock mount bolt part 540756 was suitable for a 2017 Trek Slash, and was told yes it does. In fact the part does not fit. The bolt is not wide enough for the 2017 Trek Slash lower shock mount. The part required are Trek Upper shock mount bolts, and these are the correct length for both upper and lower shock mounts.”

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Posted 7 years ago

“Impressed with very prompt delivery. Rather disappointed that the battery I'd ordered, which was already in its own plastic wrapper, was packed in a much larger jiffy bag which itself was inside a larger plastic 'envelope'. Excessively packaged. Would have been 5 stars with less packaging.”

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Posted 7 years ago

“Délais de livraison long quand les produits sont disponibles. Pas de réponse aux mails ou réponse très tardive. J’ai posé une question pour acheter un cadre et n’ai jamais eu de réponse. J’ai fait l’achat ailleur. Dommage les prix sont intéressants.”

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Posted 7 years ago

“Competitive pricing but when most companies despatch same day or next day, taking three days to put something in the post isn’t great service.”

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Posted 7 years ago

“The small item arrived, it’s fine. It was wrapped in a standard black poly bag, it was delivered by a local delivery van, and not at all quickly after the stated time of dispatch. The charge for delivery was £10, how is this justified?. I regularly exchange books with my Son, who is in Cambridge, not all that far from you, the parcels are much heavier, and the cost by Royal Mail is less than half of what you charge for a light bag.”

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Posted 8 years ago

Hi Edward, I'm sorry to hear you weren't happy with the service we provided on this occasion. Having looked into your order i can see it was dispatched on the same day it was placed (Thursday 21st June) and delivered to you on Monday the 25th of June. This is 2 working days and before the delivery estimate indicated on your confirmation email despite it being shipped to the Scottish Highlands. Royal Mail will charge the same for all areas of the UK. However, there are many limitations on what they’ll carry and the size of parcel you can ship with them which is why we don’t tend to use them for the majority of our parcels. Every other courier service charges extra for delivery to the Scottish highlands which is why we charge more for these areas of the UK. Using a courier also ensures a certain level of service not provided by Royal Mail in our experience. Kind regards The Team @ Triton Cycles

Posted 8 years ago

“Item just as described and very suitable - thanks. However, dispatch time was quite slow and it's disappointing to see Yodel being used as a delivery service.”

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Posted 8 years ago

“Placed the order on Friday night (8/6/2018). Order dispatched on Wed 13/6 and delivered on Fri 15/6. Transit time after shipment (2days) is acceptable considering the county of origin is UK (island). But dispatching an item 3 days after it was paid is not good. To be sucesaful the item would have been disparched in up to 24hrs after the order was recieved. Furthermore the money should have been taken from my account only after disparching the item and not right after order submission. I had the impression the item was sourced to your supplier with my money, which is not the good message you want to give to your customer. In any case, everything went fine, the shoes are the correct size for me (which means size information provided by the website were correct) and the item was discribed accurately. Please consider my comments are left comparing service provided by Triton Cycles vs Bike24, Bike-Discounts, Bike-Components, and many other suppliers I used for my purchases. Thank you.”

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Posted 8 years ago

“Item arrived well packed, good communication. Only down side delivery took weeks to arrive”

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Posted 8 years ago

“Item arrived with good packaging and with no delays. Unfortunately the item a cycling shirt sided large was much too large and has been returned.”

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Posted 8 years ago

“Purchased product was as expected, but shipping cost is out of this World. It is 2-3 times more expensive than other sites and delivery is slower.”

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Posted 8 years ago

Hi Rainer, I'm sorry you feel our shipping price is high. We only use UPS for shipping to Estonia, we have tried others in the past but found them unreliable and much slower. Kind regards - Triton Cycles

Posted 8 years ago

“Bien mais trop chère Envoi en 1 semaine Produit de qualité”

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Posted 8 years ago

“Produit conforme. Il manquait toutefois la clé allen normalement fournie pour installer le produit.”

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Posted 8 years ago

Triton Cycles is rated 4.6 based on 4,063 reviews