“Put the entire customization together online and had a slight concern with the order details before placing my order. Reached out to customer service and they got back to me within the same day or next almost immediately. They assured me that they will pass on the details of what I needed. I placed my order and the next day was given a preview to be sure that was what I was wanting and it was exactly that! Sent my confirmation and within just a couple days, it was already ready to ship and got to me about 3 - 4 days later. It's even better in person looking at the belts! The materials used are great quality! Perfect score 100/100 in my books for this company! Placing another order very soon! I took a leap of faith and put my trust into this company based on the reputation I've seen on social media to do the job well. And wouldn't you know, they went well past my expectations! Beyond amazing work! From customer service to product quality to manufacturing to shipping and delivery, it was easily one of the best experiences compared to other similar companies for sure!”
“They sent me a typo on my belt, which I have checked the design I submitted to confirm it was not my mistake. I’ve reached out to Customer Wervice twice with no response and need this belt quickly for an event.”
“shipping times were typical, but better than average considering the custom nature of your product. probably could do better with providing delivery dates/updates.”
“The ordering process was easy. I do wish that the process to order a custom chain was easier to find how to do that. But ordering this flag was simple and easy.”
“Trophysmack made a small rare mistake on another order, not only did they respond quick they sent the replacement overnight! This company goes above and beyond for their customers. There is no comparison.”
