Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,463 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,463 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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Trouva 5 star review on 18th December 2021

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived safe and sound, as per specification. Tracking for parcel provided but number did not work!”

Helpful Report

Posted 2 years ago

“The product, a garden tool, was good and the price was good. But delivery by UPS had problems: I received notice of next day delivery (which seemed unlikely) and it was confirmed in text message -- but it did not happen. After the end time of the supposed delivery I received a UPS message that the delivery had been changed to two days later -- and that took place without any problem.”

Helpful Report

Posted 2 years ago

“Where are the missing alphabet mugs? If I had been able to order all the ones I would like, I would have given you 5 stars”

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Posted 2 years ago

“The product was great, bottle of long coloured matches, but paid extra for gift wrap, which proved to be a waste of time! No thought had gone into the wrapping and had to wrap it again!”

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Posted 3 years ago

“Items arrived damaged, but needed them to complete a Mother’s Day arrangement so a return wasn’t an option, also paid extra for express delivery which took 5 days to arrive, which in my opinion was a waste of money.”

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Posted 3 years ago

“The product arrived very well packed and was despatched quickly. However UPS your courier let you down badly. They said they couldn’t deliver which is a complete lie as I am shielding and cannot leave the house! So I had to make an unnecessary journey putting myself at risk to collect the item as I was the only one the shop where said parcel was delivered could collect!!”

Helpful Report

Posted 3 years ago

“Good quality product however I felt it was too expensive and overpriced and I feel very ripped off”

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Posted 3 years ago

“The description of the item didn’t include dimensions but I thought I could estimate the size by reference to some books in the picture. The item is about twice the size I expected. Dimensions should always be included please.”

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Posted 3 years ago

“Ordered a jacket but it took a week for them to tell me it was out of stock. They did communicate throughout however and were fast to advise to pursue refund.”

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Posted 3 years ago

“I am very happy with the items I received, however I was not happy with the amount of un-recyclable packaging and when I wanted a few more of the same items I realised I could have brought them direct from the shop website and they would have been cheaper.”

Helpful Report

Posted 3 years ago

“Everything was great but I’d ordered boots and when they arrived I thought they were a little uncomfortable. It then cost me £9 60 to post them back. That’s way too much just to try something on. It’s a shame cos I’d like to use independent businesses but can’t afford the returns .”

Helpful Report

Posted 3 years ago

“Not enough info on clothing(what they are made of etc) also please stop using UPS, nothing but problems compared to ALL other couriers they are a disgrace ☹️”

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Posted 3 years ago

“Still waiting for delivery”

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Posted 3 years ago

“Nice website but you send way too many emails on a daily basis, sometimes 2 a day!!!!”

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Posted 3 years ago

“First order was perfect. Second order didn’t arrive. Emailed but apart from a standard reply nothing has happened”

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Posted 3 years ago

“Delivery twice as long as advised, arrived in a box 50 times bigger that the product which was just in a plastic bag inside and sent from Birmingham rather than the boutique in Devon.”

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Posted 3 years ago

“The item I ordered was lovely and amazing quality. The service from Trouva was not ideal - I found myself having to contact the Boutique directly to speed things along. But the product is beautiful and it was delivered super quickly!”

Helpful Report

Posted 3 years ago

“Unfortunately the order was incorrectly selected. One green tomato chutney and two spicy pear were delivered when the order was for one spicy pear and two green tomato chutney.”

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Posted 3 years ago

“Good service. Unfortunately the wrong size of mug was sent To me and I don’t have time to send back before Christmas.”

Helpful Report

Posted 3 years ago

“I’m still awaiting delivery”

Helpful Report

Posted 3 years ago

Trouva is rated 4.6 based on 4,463 reviews