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True Religion Reviews

1.2 Rating 340 Reviews

5 %

of reviewers recommend True Religion

Company Reviews

1.2

Based on 340 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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True Religion 1 star review on 4th May 2024

True Religion 1 star review on 14th March 2024

True Religion 1 star review on 5th March 2024

True Religion 1 star review on 5th March 2024

True Religion 1 star review on 5th March 2024

True Religion 1 star review on 5th March 2024

True Religion 1 star review on 31st January 2024

11

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I purchased my items I never knew there customer care center was closed not till after purchase then I have been sending messages about my items and when I will be receiving them sent many messages finally after a few days and telling them I am going to report them they keep sending different tracking numbers that do not exist I do not have my money spent over 200 nor my items you know that is such a shame were are all going through hards times and trying to survive this panademic we should be trying to unite as a country and help each other not try to scam a person what a shame to the name to such a good product I love my true religion cloths good quality but poor customer service you think they would want the sales to survive alot of company's are barely staying afloat through these hard times I did not think they would go as steal from their customers”

Posted 3 years ago

“True religion refund all my item they said it’s not available after 1 month of waiting for my delivery I tried to call customer service offcourse no one response almost 10 times because I bought it 50% when they have online sale when there price change this is scam marketing”

Posted 4 years ago

“I had absolutely no issues with my order. I ordered directly from the TR site. 3 pair of jeans that actually arrived 2days before expected delivery date. Order arrived UPS all 3 pair and appear to be great quality.”

Posted 4 years ago

“Call me lucky i guess, but I’ve never had a problem with ordering, shipping or quality. I have 11 pair of TR jeans. Just ordered 4 more from the website and they all arrived within 2 weeks (even during COVID). Jeans are great and from my experience so is the process of buying them.”

Posted 4 years ago

“I ordered a belt from true religion for about $100 and it was horrible quality. Fake $10 belts on amazon have higher quality, the metal feels like plastic, and the leather is a joke. I don’t recommend any of their products”

Posted 4 years ago

“They have not given me refund from returned goods and have ignored my correspondence, do not order from them... There customer service procedures are unprofessional and they are taking customers money”

Posted 4 years ago

“True Religion shipped my 3 tshirts and 1 pair of Jean's by UPS with a 10 day delivery date, then handed off my package to USPS which has added another 10 days which means my 3 tshirts and 1 pair of Jean's is taking 3 weeks to deliver....no explanation from CS....totally unacceptable, maybe take a page from Amazon's delivery....this will be my last purchase from True Religion ever.....”

Posted 4 years ago

“I ordered a beautiful pair of $119.00 jeans and was sent a $39.00 pair instead. I sent the jeans back immediately and was quite upset about the mistake due to the obvious difference in price and the way the jeans I received looked, compared to the ones that I ordered. It has been at least 4 plus weeks since my return and I am still waiting for my money back. I phoned True Religion and verified that they received the wrong jeans back. Very disappointed. I should received a full refund when they received their product.”

Posted 4 years ago

“Customers stay away from this place because when you pay by cash or credit card they will give you store credit. They basically stole my money by giving me store credit when I had my receipt because they claim “the way their cashier rung up my items”. They lost a good customer. I am going too contact the BBB”

Posted 4 years ago

“Bought husband jeans he’s had many pairs always been good quality. This pair frayed after a few washes. Been on to the live chat since November 2019 to be refunded absolute ridiculous customer service. No one gets back to you when they say they will. They are Adamant they refunded me I have proof from PayPal and the lady stated no refund EVER received. Disgusting service I’m having to pester staff every week rude staff who are unhelpful and really couldn’t give a sh*t. So I’m out over £100 a ripped pair of jeans and being told to wait.”

Posted 4 years ago

“Your employee at Vacaville location was unfriendly and just rude. His name was Aron. I spent $387.06 . Didn't even get a thank you or a greeting when I entered the store. Will not shop at this location. I will drive to the Roseville location instead. At least they appreciate their customers!”

Posted 4 years ago

“Bought jeans..... wore them about 5 times and after washing in cold on gentle, I pulled them out of the wash with a 3" rip in the fabric. UMMM.... these jeans are expensive because they are supposed to be "quality denim" Well these now unwearable jeans held up less time them cheep kmart junk!”

Posted 4 years ago

“Horrible customer service out sourced to the Philippines. Placed very2 large orders and oddly enough one was delivered and they HAVE NO RECORD of the second. Get big a rep who has a good grasp of the english language and that can look up orders places is a joke! I gave all emails I have used ever In my life of which all but 1 have never been used on TR website. They said there must be a typo in the email thAts why they can’t find it! But then they state they have no other way to find it! Insanity horrible customer service! We have spent over 4K in the last 2 months but EVERY ITEM WILL BE RETURN TO THEIR STORE PROMPTLY!!”

Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY - Same experience - bought items and they were unable to fulfil however they took the full payment out of my paypal. Advise to get your refund back if you used paypal - go through paypal dispute and if they tell you to close the paypal dispute for them to process your refund, please DONT! I was stupid enough to do that on one of my orders made in November and till date the refund has not been processed - they will lie to you that they have processed the refund but its all lies! Another order for refund has been escalated to Paypal - Paypal demanded a refund from True Religion, they send Paypal an echeque! that was like 5 days ago. Paypal contacted me yesterday that the echeque didn't clear! Paypal is now demanding another refund. Please be warned, stay off this site . Fola”

Posted 4 years ago

“Ordered for a Christmas present which didn't happen ok then may it will be here for his birthday no still waiting!! ordered same 3 items in various sizes on 3 different occasions as they sent whatever they thought randomly to me at the same time keeping my money. Whilst I trusted that they would refund me and resend correct item they havent ! still waiting on 3 refunds. Called CS, emailed and chatted online all hopeless as the CS do not have the power to resolve anything they are just there to say my apologies which is a little annoying rather than helpful”

Posted 4 years ago

“Slow and unhelpful...still not been refunded over 3 weeks after sending back ...”

Posted 4 years ago

“The amount of time it takes to have a refund is totally unacceptable .... they received the goods back 25 days ago and I still haven’t had a refund! I have emailed and phoned on numerous occasions.. they have no answers other then the warehouse haven’t scanned them through yet. They have no complaints procedure either. A good product but make sure you only order exactly the size you need ... unless you can afford for them to keep your money for an indefinite amount of time... will never use them agin!!”

Posted 4 years ago

“The worst customer service over the phone i have ever received? I made 2 orders nearly 2 weeks before Christmas and delivery states 3 to 4 working days to deliver bit is a lie. My orders kept stating Unable to fufill and other order stated pending shipping but everytime i called which was more then five time during that 2 weeks speaking to the following guy's Ivy, Michelle, Noraina, Denisse and Mark who constantly tried to tell me Unable to fufill meant they are still looking into the warehouses they have to get the product it is not cancelled. I kept repeating every time i call to them that listen if u cant give me the order just tell me so i can buy alternative gifts foe christmas and new years but they insited it will be sorted and couple said i will get my order regardless which was a lie. I have bee a True Religion loyal customer for a long time but after this exper2i do not know if i will continue being a customer. Just today i have called in again and spoke to Aya who alteast have to give it to her spoke the truth and said my orders are being cancelled to my frustration, also am waiting to call back and speak to their Supervisor. She also told me the call centre is based in Philippines which could be a big factor of some customer service advisors may not understand the plain meaning of UNABLE TO FUFILL instead of making me look like i dont understand what im on about from the UK. I am really frustrated and disappointed with True Religion this time around.😖”

Posted 4 years ago

“do not order from this company, been waiting for my refund for nearly a month now. i have spoke someone on the live chat twice and they said that they will process the refund and two weeks later there is no sign on the refund. therefore i called the number on the website and they said that the refund wasn’t even processed so i have to wait another 7-14 days for refund to go back in. on top of that i had to messaged them to get a confirmation email as i had no email to confirm my order and after i had returned the parcel i didn’t have an email to say that it had arrived so i had to chase that up too. i also emailed them to ask about the refund and got no reply from that. would not recommend this brand.”

Posted 4 years ago

“No longer great customer service more like a joke! They sell items they don't have the stock for in the sales! I ordered for Christmas 5 different orders over £200 worth of clothing! Not a single item arrived!! You have to email for updates they don't know what order your on about when you contact them as so many haven't arrived! You have to chase your refund and then you have to find more Christmas presents! Don't order the stock never comes I have attached email as proof that none of my orders arrived!!! I can also show you about 8 orders that haven't arrived over the year! The above 5 were just Christmas presents in August I had another 2 orders!”

Posted 4 years ago

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True Religion is rated 1.2 based on 340 reviews