Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,698 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,698 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 20th June 2025

Peter Huang

Trustpilot 1 star review on 19th June 2025

Came Across WhatsApp (+ 4 4 73 88 6 97 9 58.) She Help Me Reclaim My Scamed Cryptocurrency

Trustpilot 1 star review on 18th June 2025

LILLY

Trustpilot 5 star review on 17th June 2025

Vezel Nyben

Trustpilot 1 star review on 17th June 2025

Jennifer Wayne

Trustpilot 1 star review on 16th June 2025

FREDMERCY 3 4 7 AT GMAIL.COM

I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot, a website known for reviews, has lost my trust. After leaving a negative comment for a business supposedly selling organic products, I messaged them to inquire about the product's origin. Their response claiming it's confidential raised concerns. When I posted my negative comment, Trustpilot removed it without providing a reason, stating it's to protect their platform's integrity. This lack of transparency has made me question the website's honesty and fairness, as they seem biased in removing opinions they dislike without explanation. It all feels shady and undermines the trustworthiness of Trustpilot. They deleted this review without explaining!”

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Posted 1 year ago

“Disgusting scam of a company It seems to be trying to redefine spam as 'negative reviews', as apparently it only accepts positive ones for corporations, as somehow gushing over them isn't at all spam (they also delete them if they are reviews themselves, of course).”

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Posted 1 year ago

“Ihre Meinung auf @trustpilot zählt nicht!!! Sobald Sie eine Negative Bewertung auf @truspilot eingeben, wird diese kurze Zeit danach gelöscht. Where is the Trust @Truspilot ? ------ @Truspilot - keine objektive Meinung. @Truspilot löscht die meistens Feedbacks. Verwendet einfach andere Services die objektiv, ehrlich und nicht korrumpiert sind.”

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Posted 1 year ago

“I had a bad experience with a utilities provider at the start of this year so left a review of them on Trust Pilot. A couple of weeks ago I got an email from TP informing me that they had removed my review as they didn’t believe it was genuine. It absolutely was genuine and I could have proved it had they asked. I kept my TP profile anonymous as I didn’t like the way companies could reply to you and see your real name (why should they be able to do this?) This is why I believe they removed my review. Either that or the company I reviewed incentivised them somehow to remove it. Mine was far from the only negative review. This experience has assured that I will never leave a review on TP again and neither will I trust other people’s experiences as there is a clear bias. I have read some interesting information about them since my experience and it seems they aren’t as trustworthy as they portray themselves. It is a shame for the good companies as well but in future I will review here and another popular review site so I know my reviews will remain no matter how good or bad my experience.”

Trustpilot 1 star review on 27th July 2023

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Posted 1 year ago

“Trustpilot does like real reviews. I posted a review about job search engine. Told it has been removed. Yet again in favour of them paying to take of bad reviews. All reviews are totally fake especially 5 star. Does not relate to anything what people say.”

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Posted 1 year ago

“I used to love Trustpilot and reading the reviews to help make a purchase decision but the past few years, that platform has gone downhill badly. I've had an account for almost 10 years and I've contributed to around 130 reviews. Albeit, most of them are bad reviews because the truth is, many of the retailers I've dealt with had ripped me off or played me in some ways; now it's more prominent with Chinese websites pretending to be legitimate American brands. But Trustpilot has lost my trust as a reviewer and a reader. In my opinion, NO ONE should have to verify their identity to write a review online. Order number, order confirmation, your name or screenshots should be fine but asking someone to upload their ID with their personal information just to write a review is ridiculous. This platform is so concerned about people putting fake reviews meanwhile there's plenty of scamming websites out there with 100s of fake positive reviews that Trustpilot never removes despite I've flagged them multiple times. However, once the company/scammer flags YOUR honest review, Trustpilot suddenly asks for a boatload of info to "confirm" your experience. Just because I didn't order from a particular business, doesn't mean I didn't have an experience with them. E.g., if you use software or a tool at work but you're not the one paying for the subscription, are you not allowed to share your negative experience on Trustpilot? Furthermore, upon providing info to Trustpilot multiple times to keep my negative review up on a scammer one who was recently on the news after being caught by the FTC themselves, Trustpilot never deleted the fake positive reviews but kept pestering me to provide info for my negative experience. It's ridiculous. They've done this to me 3 times and I've been an honest contributor for years. This is one of the worst practices Trustpilot has suddenly started the past years. Yes, I understand competitors can be ugly and leave fake reviews, but that's the cost of doing business and for my business, many people left me unjustified negative reviews too. I just respond to them nicely and move on. The only ones I ever report are ones that are intentionally obvious spam or ones with racial slur/hate speech or non-related gibberish. Yet those reviews aren't removed but a detailed 2+ paragraph review detailing every aspect of an experience is deemed untrustworthy to Trustpilot!”

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Posted 1 year ago

“I don't write reviews often only when it's amazing experience or really bad. But I realised all my bad experience was removed on Trustpilot, several times I sent a proof of experience, but reviews never been published!”

Trustpilot 1 star review on 27th June 2023

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Posted 1 year ago

“As trustpilot goes nothing good with them. A work search engine for a very long time poor, suddenly has improved. As for this particular job search engine found it unreliable, showing jobs that don't exist. Plus fake jobs contacted them about this. No satisfactory response they closed my case down. Now do not use trustpilot or this particular job search engine.”

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Posted 1 year ago

“They just protect scam companies and delete honest reviews from customers, they also prevent you leaving any negative reviews for trust pilot on there so they have no integrity at all, they do not have any issue with fake positive reviews for the same companies but delete anything that the companies do not like so the reviews on there cannot be trusted”

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Posted 1 year ago

“Every time i write a review on TP they just delete it from public view. Even when I write a short positive review. here is 2 reviews i wrote and got deleted.. eXcellent service (as always) by Novatech eXcellent service (as always) by Novatech, I sent plenty of emails asking so many questions, but Novatech was great and very helpful. So I went ahead - I placed an order for a new Mobo, CPU and paste, 2 x RGB Memory sticks. Ordering was easy. I was kept up to date about my order. Everything arrived in good health via DPD and on time. Thanks all at Novatech for support, help and Items. The build is done and running nice, faster and love the case (RGB on case and memory sticks looks really good). Very pleased and will be back soon for that new graphics card I now want. I will try to write a positive review I will try to write a positive review, but trustpilot has been deleting my last 3 positive reviews for novatech even after we emailed proof to them. So I ordered a graphics card and help/support was great. Ordering was smooth and I was kept informed from ordering to delivery. Even dpd kept me up to speed with my order and arrival time. Very pleased with novatech and now my new build is done. Thanks to all at novatech. Date of experience: 18 June 2023 so why are they being removed or deleted? I have asked TP but they are so stuid, corrupt, brain-dead morons. Thats as far as it goes every time. I have send TP a copy of proof to them and still nothing. Something clearly is not right about trustpilot or how it's run. I think it's down to Corruption.”

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Posted 1 year ago

“If you write a negative review about Trustpilot on Trustpilot guess what? It gets removed. I've also had a review about a company removed despite providing a receipt to Trustpilot. Trustworthy? Nah. Nothing like it.”

Trustpilot 1 star review on 13th June 2023

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Posted 2 years ago

“It should be 1 star! I have been a client of TrustPilot for almost 10 years with my business. At first, when the company was now very well recognized in the UK, it was a pleasure to work with them. However, it has been quite the opposite experience in the last few years. I don't know what's happened. The company is only money orientated, and the customer service is shocking. Were forced to stay another year even though I don't trust this company any more. Made an official complaint over two months ago but still have not received a reply. If a customer wrote a complaint about my business in a personal way I did, I would be embarrassed. Clearly, not the same can be said for this company. As a small business, we got quoted x 3 times the fee for the year with no extra value added. Celine could not get on the same page and explain the reason for the increase other than the company has a cost for advertising. After months of negotiation, she refused to extend the contract for lower fees, so we got automatic renewal at the same price. The whole experience has not been a pleasure to do business with. My business has not been appreciated over the last decade, and I was made feel like a complete waste of time and not valued at all - don't do it! There are other companies we decided to move to that offer outstanding innovative services for fracture of the fees charged by Trustpilot. So here is my advice to Trustpilot - Listen and value your customers because you never know what will happen.”

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Posted 2 years ago

“Trustpilot is a site that supports companies, not customers, and you know why? because I don't verify positive comments, what's the problem of making several accounts for the company and writing positive comments???”

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Posted 2 years ago

“I bought a ticket, and then i try to refund because i realize i dont need it, so i clicked on refund, but key somehow autoopened so refund wasnt possible even thru their support! Thats a not experience what i want to know”

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Posted 2 years ago

“They allow scam reviews to flood their website with thousands of 5* reviews, and they get accepted because the reviewed company has bought the reviews. Single real 1* and 2* are flagged by the company as not real and removed. Trustpilot is not a trustworthy review website, no matter how they think they are seen. I will never publish one other review on that bogus site.”

Trustpilot 1 star review on 11th May 2023

Helpful Report

Posted 2 years ago

“Paid for service offering businesses good reviews to boost sales... ie ... fake reviews. And deletion of real but negative reviews. Its rather twisted they call themselves Truspilot, its a bought n paid for scam”

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Posted 2 years ago

“Absolutely disgusting and disgraceful. Trustpilot allow fake reviews and they remove honest reviews from me. They also locked my first account so the truth does not get known but too late for that as the entire world in this galaxy is fully aware of the incompetent retarded imbeciles like trustpilot who are nothing but irrelevant jealous hypocrites. Have you no shame ? They use fake names and hide. Do not trust trustpilot or do not use them. They are disgusting liars.”

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Posted 2 years ago

“Far too expensive after taking over McConnels in Thameside. Indeed, they’ve removed the Medivet signage and re-replaced it with the original McConnels! Says a lot really. Lost a boat load of custom and Vets have actually walked away. Good luck Medivet, you’ve priced yourself out of the market through pure greed and lost a lot of loyal customers. Goodbye!”

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Posted 2 years ago

“Constantly removing critical reviews.”

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Posted 2 years ago

“My son passed away on November 16th and I tried to no avail to get in touch with love holidays for a refund on our holiday which was booked for 27th November. I couldn't get hold of anyone no matter how hard I tried. I contacted the hotel and they said they couldn't refund me because I didn't book direct with them and used love holidays. We usually go to the same hotel in Benidorm in Nov and Feb. I am left annoyed because I feel robbed. Someone just said on Facebook where people are complaining about love holidays to complain on here and you get a response. My mother and step daughter also tried to help me but it was useless.”

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Posted 2 years ago

Trustpilot is rated 1.4 based on 2,698 reviews