Trustpilot Reviews

Name: Trustpilot
Rating: 1.45

1.5 Rating 2,748 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

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Metrics

1.5

Based on 2,748 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 7th August 2025

Theodore Henry

Trustpilot 1 star review on 4th August 2025

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

Trustpilot 1 star review on 28th July 2025

Olivia Julius

Trustpilot 2 star review on 27th July 2025

Carson Briggs

Trustpilot 1 star review on 26th July 2025

Nadeem

Trustpilot 1 star review on 25th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Trustpilot 1 star review on 24th July 2025

Deborah

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to post genuine reviews for 3 different online companies on TrustPilot, one didn't get published and in other they kept finding faults in the words I was using so I gave up at the end.”

Helpful Report

Posted 8 years ago

“Trustpilot have no interest in posting perfectly genuine reviews. Will ask for proof of service and when presented with them will still delete your review. Don't trust their reviews. They are only interested in protecting their paying customers at the expense of truth. All the reviews on here of them just about says it all!”

Helpful Report

Posted 8 years ago

“Genuine review Disputed by Company Trustpilot representative Lauren demanded extensive paperwork to back up facts She then deleted review in favour of company”

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Posted 8 years ago

“From the point of view of a buisness they are shocking to deal with. I think if we used their paid service it would be better but we don't so we mostly get ignored. We had a rude and aggressive customer who left a malicious review on Trustpilot which was not factual and they will not remove it. After repeated emails asking for a resolution either way they have still not replied. My advice is that if you must pay for a review site use a different one as Trustpilot is so understaffed that it cannot deal with problems and your business will suffer as a result.”

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Posted 8 years ago

“I also wrote a negative review for a company called Bird-B-Gone. Trustpilot removed my opinion and demanded a rediculous amount of paperwork to prove I was telling the truth. All I was trying to do was express my opinion of the product(VERY NEGATIVE AND RUDE PEOPLE) I guess, they only print positive reviews which means that you can not believe any reviews that they print...Guess that is what they are paid for”

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Posted 8 years ago

“I posted a negative review about Avas flowers on trustpilot and they removed it Even when I sent receipt of order the review never went back up. Trustpilot is a bogus site.”

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Posted 8 years ago

“Trust pilot is not a legitimate review site. I did business with a company that has horrible reviews all over the internet. Interestingly the rating on Trustpilot is "Great". I wrote a negative review and they promptly sent a request for documentation or they'll remove the review. So they don't care that positive reviews are largely fake: https://www.theguardian.com/money/2013/jan/26/fake-reviews-plague-consumer-websites but they are all over people who post something negative. It's pretty clear who they get paid by.”

Helpful Report

Posted 8 years ago

“Untrustworthy pilot will take a bad review and inform the company of what it will take to either make the review disappear. It's a business that is out to make money and there is no money in posting honest review for the poster but there is money for trust pilot if they can contact the company and warn them of the harm of negative review and then give them a financial way to solve the problem. They are making money off or your misfortune. The more negative reviews, the more the company may be wiling to pay to get rid of them and/or replace them with good review. Companies are in business to make money trust Pilot is just one of the many companies out there that does this. BBB is a major offender as they use the negative reviews for free marketing by contacting the company that you complained about. BBB will try and sell them one of their packages and then offer to keep them in good standing regardless of the negative reviews if they are a member in good standing and what I mean by good standing is a PAYING MEMBER. YElp is also a major offender that will take your misfortune and use it to solicit the company you are have problems with. In my experience, only the reviews on medical doctors remain regardless of negative or positive. However, companies are in business to make money so I believe that will eventually change as well.”

Helpful Report

Posted 8 years ago

“My negative review seems to have disappeared as do many of the negative reviews i read at the time of writing mine. Trustpilot now shows a company to be great even though at the time of writing my review a month ago the company were showing to be terrible. Not good for a purchaser to be mislead like that.”

Helpful Report

Posted 8 years ago

“Gave a bad review for arial force and it was removed by trust pilot. I watched the arial force review page for a couple of weeks and saw that every bad review was being removed by Trust Pilot”

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Posted 8 years ago

“Removed my bad but accurate appraisal of purple bricks, then demanded "proof" be sent. I did this yet still my comments were blocked. They did this by explaining PB don't think I am a genuine customer (hence the proof). They are a joke.”

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Posted 8 years ago

“I don't trust them, they didn't publish my review on purple bricks. Purple bricks stopped all direct reviews and channelled them through trust pilot who vet them before publishing. I don't believe it's an accurate and transparent view of customer feedback.”

Helpful Report

Posted 8 years ago

“Don't trust Trustpilot. I wrote a review for the most dishonest car rental company I have ever dealt with, Easirent. If you look on all other sites, you see they have 1 or 2 stars. Every few minutes on this site, apositive review is posted. How is that possible? Very suspicious.”

Helpful Report

Posted 8 years ago

“I wrote a review of a product I purchased on shop-Orthopedics and wanted to change the review because the rep there was very kind to me, and I appreciate him and the nice product he sent. I never joined Trustpilot, but when I went to change the review, I put in my email address and you said that someone already had it. I couldn't log in because I never set up a password. You never answered my request for help or sent me a new password. This is ridiculous. All this red tape for a few positive statements about a nice company.”

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Posted 8 years ago

“Worst experience ever!!! Do not get in touch with TrustPilot. They will promise you a lot and give you nothing. And when you want to go away they will tell you that they can't delete your information from the system and that you sign up with them for good. TrustPilot is not the way that you want show your business in public, believe me!”

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Posted 8 years ago

“The trust pilot plugin that was meant to invite our customers to leave a review was broken and resulted in customers getting the wrong name in their emails, when customers started leaving 1 star reviews because we got their names wrong trust pilot continuously refuses to moderate these reviews. They keep stating that the reviews meet their guidelines even though the problem was their doing but they leave our companies public page. The only reason they're not getting 1 star here is because our integration manager Jarryd has been great to work with and really helpful. It's their compliance team that are the load of shit.”

Helpful Report

Posted 8 years ago

“Horrible horrible horrible. I asked 20 of my clients to go write a review on my new Trustpilot account. 13 out of the 20 we removed from them! I immediately emailed them asking what happened, which lead to a 15 email back and forth automated email responses looking communication which NEVER answered my question. These were real reviews, and they removed them, and expect my clients to prove to them that they received my services. Horrible company, horrible style and just awful customer service. Deleting account.”

Helpful Report

Posted 8 years ago

“Don't trust Trustpilot!!!.. I submitted a review about Premier Range (.co.uk) and was asked to supply proof of purchase, in which i did, That seemingly wasn't enough all of a sudden and i was asked for "service" documentation, I believe they are on the "take" to remove fair/poor reviews from Companies rich enough to pay them off.. Just for the record, Trustpilot give Premier Range a rating of 9.4.. other (honest) websites give 5 approx”

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Posted 8 years ago

“Good customer service”

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Posted 8 years ago

“My god, what part of "please change my email address to..." don't this company understand!. All I asked was to change my email address to another and they are bombarding me with confusing emails and continuing to use the old email address. These companies really do make life complicated and the staff appear to be unable to understand the most simplistic requests!..”

Helpful Report

Posted 8 years ago

Trustpilot is rated 1.5 based on 2,748 reviews