Login
Start Free Trial Are you a business? Click Here

Trustpilot Reviews

1.5 Rating 2,831 Reviews
10 %
of reviewers recommend Trustpilot
Company Reviews Questions Metrics
1.5
Based on 2,831 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
Read Trustpilot Reviews
Visit Website

Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“I agree trustpilot doesn't do anything when you try leaving a truthful review, they will just ignore it and try bringing up excuses about the review on how you have to remove someones name but im looking at other reviews and they have the companies employees name, jeez looks like trustpilot supports blackmails and threats because this company called gtxgaming.co.uk blackmailed me and threaten me and i sent proof of that and trustpilot didn't do anything about it they just ignored it, and funny thing it's against their rules for a company to threaten you and blackmail you to get a review changed on trustpilot, i suggest you look at other websites for reviews because all those reviews posted on trustpilot are fake, and they will just leave the good reviews on there, and yeah trustpilot probably get's paid by companies to leave the good reviews on there.”
Helpful Report
Posted 7 years ago
BW
Unverified Reviewer
“It is a scam. Even when you send them irrefutable proof of your bad experience with a company on their site they refuse to post it. They are obviouslt getting paid to limit negative reviews for certain companies. Totally defeats the purpose having a review site.”
Helpful Report
Posted 7 years ago
Yorkshire Lad
Unverified Reviewer
“Trustpilot???? Mmmmn fake pilot more like, this company posts fake reviews written by the company you are trying to leave a genuine comment about. That's how they make money but I'd love to know how they can continually get away with it. I very stupidly used a company called Basi heating who should me renamed dodgy heating as that is precisely what they are. Stay away from trustpilot and do not give your money to Basi heating.”
Helpful Report
Posted 7 years ago
JP
Unverified Reviewer
“A company I used invited me to use Trust Pilot. Unfortunately this company was extremely unethical and my review reflected this. I have all the evidence I need to back up my claim but Trust Pilot removed the negative review. I believe the company pays Trust Pilot for their service, so its in their interest to remove them. I never use Trust Pilot to make a decision about what products or services I use. Any company which takes payment has a conflict of interest. Beware.”
Helpful Report
Posted 8 years ago
Sheryl Powers (happy To Post My Name!)
Verified Reviewer
“This went wrong. I gave a company a 5 star review and a 4 star review was posted... RUN don't walk from (UNT)Trustpilot!”
Helpful Report
Posted 8 years ago
Anonymous
Verified Reviewer
“Would not recommend anybody using Trustpilot. I've had an awful experience as a business with fake reviews. Trustpilot would not remove the fake reviews as they had 'received documentation.' - anybody can supply a fake order ID (which was never checked with us) You have no option but to have a profile on their website which is disgraceful. I'd love to hear from anybody in the same situation.”
Helpful Report
Posted 8 years ago
Mel Waldram
Verified Reviewer
“Myself and my husband wrote separate poor reviews on a company as they were exceptionally bad and we were left over £200 out of pocket because of this company. We did not spam or swear in the reviews but we were both told to remove them. We sent the order number to prove they were genuine reviews but they still asked us to remove them. We both refused so Trust Pilot removed them both a few days later. We have never used this website since or believed what they claim as we believe that companies pay them to keep the poor reviews off.”
Helpful Report
Posted 8 years ago
Georg Koch
Verified Reviewer
“Utter bullshit of a website. They never posted my bad review of one company. They should be banned cause they obviously do not care about Customers complaints”
Helpful Report
Posted 8 years ago
Mrs Jean Freeman
Unverified Reviewer
“Lauren spent a considerable amount of time very patiently sorting out my request and even did a ring back to give me time to gather more information.Her patience made it all the more easy for me and I really appreciate that”
Helpful Report
Posted 8 years ago
Anonymous
Verified Reviewer
“I think TrustPilot is an absolute joke allowing companies to abuse their verification system to remove negative reviews. The onus is put on the customer to jump through hoops to prove they have a genuine experience with a company, even when you add your order number to the review they STILL remove them. The whole customer experience is appalling and either companies pay them to remove poor reviews or trust pilot really is not trust worthy. Companies know if they query a poor review most customers will not go through the whole debacle of sending proof, trust pilot had the cheek to ask me to send them my bank statements to prove a review. Not going to happy, I would not send a company my banking information for anything - complete disgrace!!”
Helpful Report
Posted 8 years ago
Ardeshir
Unverified Reviewer
“The Pilot you should never trust Please avoid this review site like a plaque. The reality is that they earn their living from companies and tradesmen. Their friends are the businesses, not the consumers. I have asked them several times, where their money coming from, each time they dodge the question. They delete the negative reviews. If you leave a negative review they will ask for documentations from the consumer but not from the companies. They never ask any documentation for any positive reviews. It means any body could leave hundreds of false positive review and they would be happy about it. I used a web site called trust a trader to chose a trader. I used this web site twice and both time I got absolutely rubbish traders. One time the trader I chose left with the money and also took my tiles with himself. I left a negative review for trust a trader. after 1-2 day it was deleted from the web site. Trust pilot ask for documentations not from them but only from me (Knowing that they never ask for any documentation for positive reviews). I send my user name and my password to prove that I have used them. They did not accept. After that, I send a screen shot of my emails to trust a trader they still refused to publish my reviews. They are not genuine, they just want to earn money from businesses. Businesses subscribe to them, knowing that they mainly publish positive reviews without any proof, but they stop the majority of negative reviews. Therefore businesses come up with 4-5 stars in their web sites. Then businesses would be happy about their false 4-5 star reviews and they continue their subscription. They reluctantly probably publish 5-10% negative reviews to make it look genuine and legitimate. This is the time for the government or authorities to produce a genuine, independent web site for reviewing companies without any financial beneficiary. A web site like trust pilot they are not independent or genuine they are only trying to make money. If any company emailed you asking you to leave a review on the trust pilot please refuse to do so as they are there to make businesses look good. Try to use google review on google map, they never delete any negative reviews.”
Helpful Report
Posted 8 years ago
Wouter
Unverified Reviewer
“It is the same the other 100,000 people have said... Trustpilot create a wall to manipulate what they see as a potential market or as a revenew string.”
Helpful Report
Posted 8 years ago
Pedro
Unverified Reviewer
“Trust pilot is scammer, dont belive their review, they removing positive feedbacks and only keeping negative reviews, for keeping positve feedbacks and +3000 feedback they want from you 3000$ per annual.”
Helpful Report
Posted 8 years ago
Matthew
Unverified Reviewer
“Same as many other posts here. Trustpilot just remove bad reviews for companies that are clearly paying them to do so, absolutely biased cannot just their ratings at all.”
Helpful Report
Posted 8 years ago
Paul Stanley
Unverified Reviewer
“Curries My mum purchased a fridge freezer from curries. At point of sale we specified 3 times that it will be going in a basement will this be fine and 3 times they said yes not a problem. When it arrived my mum could hear them saying outside the front door before they even bothered knocking that they were not prepared to take it up the 3 steps. With that my mum who is in her 60s and had already organised for me and my brother to remove the old fridge the day before the delivery explained it was to go through the back door down stairs. Their reply was no there is nothing in the paperwork to specify this and promptly left with the fridge still on the van? Very unprofessional. How do people who purchase fridge freezers that do not live on the ground floor purchase a fridge freezer? This also happened to my cousin last year and resulted in my brother and myself helping my cousin dismantle and take it down for her as she was in tears because they had left the fridge in her passage way. Curries do not provide the service that you would expect from a big company. Totally disgusted with the lack of professionalism shown. To add to their insult when we went to get the money back they told us to come back tomorrow.”
Helpful Report
Posted 8 years ago
Tim Willis
Unverified Reviewer
“Every time I leave a poor review for a company it gets removed. Trustpilot have no interest in displaying honest reviews or removing fake reviews just placating their paying customers! An utter joke of a site which now has so little credibility it is doomed to fail.”
Helpful Report
Posted 8 years ago
Mehboob
Unverified Reviewer
“""TRUST PILOT IS NOT TRUSTWORTHY. IT WORKS TOGETHER WITH OTHER COMPANIES AND THEY MERELY REJECT MOST OF THE NEGATIVE POSTS AND ONLY HIGHT LIGHT POSITIVE ONE. DO NOT TRUST THEM”
Helpful Report
Posted 8 years ago
Paul Morrice
Unverified Reviewer
“So wrong, companies can have bad reviews removed with ease, pointless website, prospected consumers should be allowed to read reviews from users experiences, good or bad!”
Helpful Report
Posted 8 years ago
Paul
Verified Reviewer
“Law to themselves. Being called TrustPilot you would think you could actually "Trust" their system. Well, you can't. We have plenty of positive reviews but recently had a negative one. The customer claimed he had purchased in May (actually, it was July). The whole review was relating to the order being in May and how he had to wait months and months. I reported the review as false. Then, "Trust" Pilot had all relevant "evidence" the customer was a genuine customer and had purchased in May! ???? What!!! TrustPilot are bullies. They won't even have the review edited to July. We have now reported them to Trading Standards and are taking legal action against them for slander. There "evidence" policy is a joke. I certainly wouldn't pay for the services they offer.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“if I could put zero stars I would. The criteria for a review are so narrow it's too limited. For example I put a negative review about an online car purchase company that promised me one price and then came out and used spurious excuses to halve the amount they were offering. So of course I didn't sell them the car. Then Trustpilot decided that because I hadn't sold them the car I had not received service, even though the whole point was I was cheated over the agreed sale amount, and therefore refused the sale.”
Helpful Report
Posted 8 years ago
Trustpilot is rated 1.5 based on 2,831 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request