Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 3,058 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 3,058 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 3rd April 2026

246

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless website, useless support service, useless employees. Bought something from a store, left a review, and their "system" detected it was not "genuine". I emailed them my credit card statement and product purchase from the website and yet they refused to acknowledge a bot can't be correct all the times. Tried to get escaleted to a different support service level, and got the door shut in front me. Thank God people are leaving that website in favour of other platforms.”

Helpful Report

Posted 7 years ago

“Many are fake, and that if you repeatedly have written about a certain store or job search engine it flags up as going over there policy guidelines. So what is the point of such a useless site and others similar sites. My account I have deleted now with Trustpilot. If I have any issues with a store or anything else. I go directly to there website and go through there customer service/complaint system.”

Helpful Report

Posted 7 years ago

“Do not trust the reviews of any site on trustpilot, I posted 2 reviews for another site and because they were bad they got removed. I mailed the site's support but I got no answer from them. Most reviews are also fake. DO NOT TRUST ANYTHING FROM TRUSTPILOT.”

Helpful Report

Posted 7 years ago

“Fake reviews and an absolute scam for both the consumer and businesses!”

Helpful Report

Posted 7 years ago

“Ashley is the best guy in the team, he provided excellent service to me. All the best For future business.”

Helpful Report

Posted 7 years ago

“amid is being very patient with me”

Helpful Report

Posted 7 years ago

“I fully appreciate that TrustPilot need to have the ability to protect their fee paying clients from a rogue reviewer. However it is very disappointing when they have a rogue company as a client who is "gaming the system" and they refuse to take any action. To cut a long story short I have had the misfortune to encounter one such rogue company. I posted a negative review and it was "reported" within minutes, which was then followed by a protracted exchange of emails with TrustPilot Compliance. I was asked to produce evidence of their client's behaviour, which I did and would suggest my evidence was of sufficient quality to be "beyond reasonable doubt". But no, TrustPilot Compliance came back with an impossible demand. They demanded evidence that I had NOT done something! However, when I suggested that the only person able to provide that evidence was their client they refused to take any further action. I have closed my TrustPilot user profile/account which I understand means that all my past reviews, good as well as bad, have been removed.”

Helpful Report

Posted 7 years ago

“I placed a bad review about a big electronics/music online shop (BaxShop). After a week or so I received a message from trustpilot that Baxshop requested additional information from my case because they flagged it as a false or fake review. When I put the review online there was no need for me to put specific information about the case, in fact Baxshop had the opportunity to solve the case in the first place. So because I refused to give more information afterwards they took my review offline!! I send a message to Thruspilot asking them how many positive reviews about Baxshop were being flagged by Baxshop as false or fake, I have not received an answer yet.......”

Helpful Report

Posted 7 years ago

“Not to be trusted basically. Full of fake reviews”

Helpful Report

Posted 7 years ago

“Trustpilot is as fake as it gets, anyone can comment even if it's a complete lie!”

Helpful Report

Posted 7 years ago

“Disclaimer : I am now a reviews.co.uk customer, but I was with Trustpilot for two years until June this year so feel that I am qualified to leave them a review on the experience. I run a small business processing high value transactions, so didn't have a lot of reviews to publish and stayed on their basic scheme. It was fine, not bad, but not great either and quite regularly review requests would end up in recipients junk folders. We did everything they told us to address this, so my web guys were mystified. In the end, I started questioning why I was spending so much on their service. Coincidentally they then started chasing me down to renew (after they had failed to invoice for my service and moved me to the free plan - cancelling all linked widgets on my site and email signature) and it came to a head with the sales rep calling me in a meeting, and then cancelling everything when I said I couldn't talk to her then! Unbelievable. So by all means use them for the free plan if you are a small business, but go elsewhere when you want better service and more options.”

Helpful Report

Posted 7 years ago

“Trustpilot allows completely fake rewiews, as soon as a company is their customer, they will allow hundreds of positive reviews (batch processed) to counteract any negative that may appear, very negative rewiews are automatically flagged and removed.”

Helpful Report

Posted 7 years ago

“Trustpilot seem to think about themselves as a company who advocates the truth and only the truth. in their own view they cannot go wrong... in reality they are far from giving the correct image for a company and yes, they get it wrong on many occasions. I know they allow fake reviews and they do not accept evidence so they allow people to leave reviews even if they are not the customers of a certain company. What's more their system is flawed... if you get a negative review they remove 0.5 stars from your total, however, when the same review is removed by the customer they only put back 0.1 stars. You can only enquire once about a review and the reviewer doesn't need to prove in any way they were your customers, so if you find yourself in the unfortunate situation of being taken for another company you will never get the review removed because Trust pilot do not accept your arguments. A system where customers can leave reviews is needed, that is for sure, however TrustPilot is not the answer as they are biased towards the reviewer regardless if they have proof or not.”

Helpful Report

Posted 7 years ago

“They allow to many fake adds on there website which ive been studying”

Helpful Report

Posted 7 years ago

“You took my review of easy bathrooms off even though I have a receipt of purchase from them and evidence I have fitted there sanitary ware”

Helpful Report

Posted 7 years ago

“I have used Trustpilot a few times but the latest review I posted got me compensation within two minutes after the company had ignored my emails. It appears some companies are replying instantly to negative reviews which have to be good for the consumer.”

Helpful Report

Posted 7 years ago

“A website who is favouring the companies for money, obviously, and twisting or deleting the complaints or bad feedback about that company. In my feedback, about a debt collector (Lowell Group) I wrote: ''Appalling company, appalling tactics'' and they delete it saying '' Trustpilot's Compliance Team reported this review 9 hours ago for violating Trustpilot guidelines'' ????”

Helpful Report

Posted 7 years ago

“Misrepresentation regarding our room at Z side town hotel by agency very disappointing. Agency informed us they would be in contact to our avail guess what no contact economy room on our document it states double room we will never use this agency again..”

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Posted 7 years ago

“A while back I put forward a complaint about a pharmacy in Bristol. ..trustpilot sent me a response from a completely different pharmacy in London. ..they have reached the hights by favouring the company and twisting the complainant. ..”

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Posted 7 years ago

“They attempt(ed) to censure my review on GearBest. It is my honest opinion that this company pulled a scam on me, but although I have the proof, Trustpilot agrees with GearBest that such harmful language cannot be allowed. My sincere opinion: GearBest's business is scamming and Trustpilot is untrustworthy. Y”

Helpful Report

Posted 7 years ago

Trustpilot is rated 1.4 based on 3,058 reviews