Trustpilot Reviews

Name: Trustpilot
Rating: 1.45

1.5 Rating 2,746 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.5

Based on 2,746 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 4th August 2025

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

Trustpilot 1 star review on 28th July 2025

Olivia Julius

Trustpilot 2 star review on 27th July 2025

Carson Briggs

Trustpilot 1 star review on 26th July 2025

Nadeem

Trustpilot 1 star review on 25th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Trustpilot 1 star review on 24th July 2025

Deborah

Trustpilot 1 star review on 30th June 2025

Purity

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not recommend anybody using Trustpilot. I've had an awful experience as a business with fake reviews. Trustpilot would not remove the fake reviews as they had 'received documentation.' - anybody can supply a fake order ID (which was never checked with us) You have no option but to have a profile on their website which is disgraceful. I'd love to hear from anybody in the same situation.”

Helpful Report

Posted 7 years ago

“Myself and my husband wrote separate poor reviews on a company as they were exceptionally bad and we were left over £200 out of pocket because of this company. We did not spam or swear in the reviews but we were both told to remove them. We sent the order number to prove they were genuine reviews but they still asked us to remove them. We both refused so Trust Pilot removed them both a few days later. We have never used this website since or believed what they claim as we believe that companies pay them to keep the poor reviews off.”

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Posted 7 years ago

“Utter bullshit of a website. They never posted my bad review of one company. They should be banned cause they obviously do not care about Customers complaints”

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Posted 7 years ago

“Lauren spent a considerable amount of time very patiently sorting out my request and even did a ring back to give me time to gather more information.Her patience made it all the more easy for me and I really appreciate that”

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Posted 7 years ago

“I think TrustPilot is an absolute joke allowing companies to abuse their verification system to remove negative reviews. The onus is put on the customer to jump through hoops to prove they have a genuine experience with a company, even when you add your order number to the review they STILL remove them. The whole customer experience is appalling and either companies pay them to remove poor reviews or trust pilot really is not trust worthy. Companies know if they query a poor review most customers will not go through the whole debacle of sending proof, trust pilot had the cheek to ask me to send them my bank statements to prove a review. Not going to happy, I would not send a company my banking information for anything - complete disgrace!!”

Helpful Report

Posted 7 years ago

“The Pilot you should never trust Please avoid this review site like a plaque. The reality is that they earn their living from companies and tradesmen. Their friends are the businesses, not the consumers. I have asked them several times, where their money coming from, each time they dodge the question. They delete the negative reviews. If you leave a negative review they will ask for documentations from the consumer but not from the companies. They never ask any documentation for any positive reviews. It means any body could leave hundreds of false positive review and they would be happy about it. I used a web site called trust a trader to chose a trader. I used this web site twice and both time I got absolutely rubbish traders. One time the trader I chose left with the money and also took my tiles with himself. I left a negative review for trust a trader. after 1-2 day it was deleted from the web site. Trust pilot ask for documentations not from them but only from me (Knowing that they never ask for any documentation for positive reviews). I send my user name and my password to prove that I have used them. They did not accept. After that, I send a screen shot of my emails to trust a trader they still refused to publish my reviews. They are not genuine, they just want to earn money from businesses. Businesses subscribe to them, knowing that they mainly publish positive reviews without any proof, but they stop the majority of negative reviews. Therefore businesses come up with 4-5 stars in their web sites. Then businesses would be happy about their false 4-5 star reviews and they continue their subscription. They reluctantly probably publish 5-10% negative reviews to make it look genuine and legitimate. This is the time for the government or authorities to produce a genuine, independent web site for reviewing companies without any financial beneficiary. A web site like trust pilot they are not independent or genuine they are only trying to make money. If any company emailed you asking you to leave a review on the trust pilot please refuse to do so as they are there to make businesses look good. Try to use google review on google map, they never delete any negative reviews.”

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Posted 7 years ago

“It is the same the other 100,000 people have said... Trustpilot create a wall to manipulate what they see as a potential market or as a revenew string.”

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Posted 7 years ago

“Trust pilot is scammer, dont belive their review, they removing positive feedbacks and only keeping negative reviews, for keeping positve feedbacks and +3000 feedback they want from you 3000$ per annual.”

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Posted 7 years ago

“Same as many other posts here. Trustpilot just remove bad reviews for companies that are clearly paying them to do so, absolutely biased cannot just their ratings at all.”

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Posted 7 years ago

“Curries My mum purchased a fridge freezer from curries. At point of sale we specified 3 times that it will be going in a basement will this be fine and 3 times they said yes not a problem. When it arrived my mum could hear them saying outside the front door before they even bothered knocking that they were not prepared to take it up the 3 steps. With that my mum who is in her 60s and had already organised for me and my brother to remove the old fridge the day before the delivery explained it was to go through the back door down stairs. Their reply was no there is nothing in the paperwork to specify this and promptly left with the fridge still on the van? Very unprofessional. How do people who purchase fridge freezers that do not live on the ground floor purchase a fridge freezer? This also happened to my cousin last year and resulted in my brother and myself helping my cousin dismantle and take it down for her as she was in tears because they had left the fridge in her passage way. Curries do not provide the service that you would expect from a big company. Totally disgusted with the lack of professionalism shown. To add to their insult when we went to get the money back they told us to come back tomorrow.”

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Posted 7 years ago

“Every time I leave a poor review for a company it gets removed. Trustpilot have no interest in displaying honest reviews or removing fake reviews just placating their paying customers! An utter joke of a site which now has so little credibility it is doomed to fail.”

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Posted 7 years ago

“""TRUST PILOT IS NOT TRUSTWORTHY. IT WORKS TOGETHER WITH OTHER COMPANIES AND THEY MERELY REJECT MOST OF THE NEGATIVE POSTS AND ONLY HIGHT LIGHT POSITIVE ONE. DO NOT TRUST THEM”

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Posted 7 years ago

“So wrong, companies can have bad reviews removed with ease, pointless website, prospected consumers should be allowed to read reviews from users experiences, good or bad!”

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Posted 7 years ago

“Law to themselves. Being called TrustPilot you would think you could actually "Trust" their system. Well, you can't. We have plenty of positive reviews but recently had a negative one. The customer claimed he had purchased in May (actually, it was July). The whole review was relating to the order being in May and how he had to wait months and months. I reported the review as false. Then, "Trust" Pilot had all relevant "evidence" the customer was a genuine customer and had purchased in May! ???? What!!! TrustPilot are bullies. They won't even have the review edited to July. We have now reported them to Trading Standards and are taking legal action against them for slander. There "evidence" policy is a joke. I certainly wouldn't pay for the services they offer.”

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Posted 7 years ago

“if I could put zero stars I would. The criteria for a review are so narrow it's too limited. For example I put a negative review about an online car purchase company that promised me one price and then came out and used spurious excuses to halve the amount they were offering. So of course I didn't sell them the car. Then Trustpilot decided that because I hadn't sold them the car I had not received service, even though the whole point was I was cheated over the agreed sale amount, and therefore refused the sale.”

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Posted 7 years ago

“TrustPilot is one of those companies that will take reviews for business both positive and negative, at least on the surface. Companies I presume create a relationship with Trustpilot to have negative reviews removed from the website. The reviewer is notified of this and prompted to provide additional information including sending personally information insecurely over the Internet with personally identifiable information to prove that they are who they say they are and that the review is legitimate. For obvious reasons this is a horrible practice through the means they are enforcing it since you would be sending information which can be used to open accounts in your name. Sending invoices and other stuff through unencrypted email is one of the worst decisions one can make with their person information, especially sending it to a service that may or may not be using this information and passing it onto the companies. There are a lot of companies that will go out of their way to make things worse for companies that dare to speak out against them, therefore by providing this information to these companies, they are enabling reviewers to be hassled by companies that have stolen their money or have failed to provide a product or service. While there are certainly issues with reviews online, Trustpilot's strategy is one of neglect and seems to serve as a means to help companies market themselves online rather than allowing reviewers to share their experiences online.”

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Posted 7 years ago

“Do waste your time with them they are a scam they write they own reviews. They FAKE most of their reviews”

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Posted 7 years ago

“I'm a very unsatisfied business customer of Trustpilot. Trustpilot works (I assume) only for those business that: 1) Don't rely on third parties to fulfill their services and We often are dinged for something our third parties do, although customer loves us. We may have a 5 star service but get 3 stars because the bus was 5 minutes late. Yes, it is still our responsibility at the end of the day, but the point here is that this rating system does not work for us or for you if you depend on third parties. 2) Have high volume of reviewers so on or two bad reviews do not completely ruin your score. It is ultra difficult to have people leave reviews so for a not high volume of customer business, you'll be luck if you end the year with 10 reviews. In essence you pay hundreds of dollars per yer per review 3) Truspilot algorithm sucks. You can have 20 5 star reviews but your score is not perfect. And if you get a 3 star it'll take over 200 reviews to get near perfection. To achieve that, in a "not high volume" of customers type of business it takes years, and you'll never get there. 4) Contesting reviews Trustpilot system of contesting a review is horrendous. If someone does not like your business, even if they do no buy from you can leave a negative review. Does not matter if the review is blatantly wrong. The reviewer is right until proven wrong, and we have to actually dispute the claim in the open for all to see. There is no easy way for businesses to address fake or false reviews. It is a great nightmare that takes hours of your time. And of course you sign a contract of one year with no escape clause for the shortcomings of Trustpilot. In summary look at other ways to get your reviews integrated on your site. Trustpilot is just not a good solution.”

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Posted 7 years ago

“Post a genuine review or a car company who tried to pressure sell me 7k of extras. after walking away i posted a review which they had removed by trust pilot because I wasn't a customer. So I need to get ripped of for a valid review... what a joke of a company.”

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Posted 7 years ago

“crazy review website. You want to write a review to help others to not be scammed, but they keep asking for a bunch of private questions before they allow you post an actual complaint. even private information that I didn't wanted to share. anyway after they asked me for the second information I gave up. They are more lean to companies that actual customers. at least now I know I shouldn't trust their site when I check for other companies review.”

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Posted 7 years ago

Trustpilot is rated 1.5 based on 2,746 reviews